They are very helpful, they were going step by step in explaining what they needed from me. They also solved the problems of changing and up dating of information required for my insurance. Very pr... See more
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Review summary
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Reviews shaping this summary
Friendly, explain every detail in full, made sure I know and understand. Excellent service, he did not push me he asked questions and gave me time to make a decision. Kind regards Dorathea Fieb... See more
Company replied
I really appreciated the time given and the kindness and understanding in her voice, had a little🤗laugh. Very thorough and easily understood. Kind regards.
Company replied
The guy who signed me up was very helpful and explained everything to me very clearly. I felt very confident in changing to New Zealand seniors life insurance.
Company replied
Company details
About New Zealand Seniors
Written by the company
At New Zealand Seniors, we help Kiwis over 50 protect what matters most with simple life insurance and funeral insurance designed for this stage of life.
We believe insurance should be easy to understand, affordable, and there when your family needs it most. That’s why New Zealanders trust us for straightforward cover and friendly service that puts you first.
Whether you’re planning ahead, helping protect your loved ones financially, or preparing for unexpected moments, New Zealand Seniors is here to help you feel more confident about the future.
Read real New Zealand Seniors reviews and see why so many over 50s choose us for trusted life and funeral insurance in New Zealand.
Contact info
New Zealand
- nzseniors.co.nz
Insurance for over 50s
4.7
Excellent
73 reviews
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Great follow-through
A callback was made and have finalised policy by then.
Appreciated the time to get back to me.
23 August 2026
Reply from New Zealand Seniors
Hi Maryann,
Thank you for taking the time to share your review with us, I am pleased to hear about your satisfaction. Please don't hesitate to reach out if you have queries or would like to discuss your policy in the future.
Kind regards,
Scott
Consultant was very informative
Consultant was very informative, efficient,no rush, made me understand what I'm covered for .
23 August 2026
Reply from New Zealand Seniors
Hi there,
It is wonderful to hear that we have been able to assist you with your insurance needs and we appreciate you taking the time to share your great review with us.
Kind regards,
Scott
Reply from New Zealand Seniors
Hi Tuaine,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Good communication information clearly…
Good communication information clearly shows that the person is a good listener and not just for a short amount of time
19 August 2026
Reply from New Zealand Seniors
Hi Karen,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
The two people l spoke too they were…
The two people l spoke too they were both very helpful and explained everything very clearly.
21 August 2026
Reply from New Zealand Seniors
Hi Katherine,
Thank you for your kind feedback! We’re so pleased to hear both of our team members were helpful and took the time to explain everything clearly.
Kind regards,
Alisa
The person who contacted me re
The person who contacted me re: Tony.
His customer service was excellent.
20 August 2026
Reply from New Zealand Seniors
Hi there,
Thank you for your kind feedback! We’re so pleased to hear Tony provided excellent customer service and made your experience a positive one.
Kind regards,
Alisa
At first it was your advert that…Peace of mind ...
At first it was your advert that triggered thought so I made a call and spoke to the best person. Spoke clearly and checkes in regularly to see if I was up to speed. I feel condident I've made a great decision.
16 August 2026
Reply from New Zealand Seniors
Hi Martha,
Thank you for your lovely feedback! We’re so pleased to hear our team member explained everything clearly and took the time to make sure you felt comfortable and informed throughout the process. It’s great to know you feel confident in your decision.
Kind regards,
Alisa
The customer service I received from a…
The customer service I received from a gentleman named Jackie was excellent. He was clear, concise, friendly and thorough. Thank you Jackie, you made the process easy and it was a pleasure to talk with you. I am so glad I chose NZ Seniors insurance!
21 August 2026
Reply from New Zealand Seniors
Hi Naina,
It is a pleasure to hear of the great service you received when speaking with our team member and that we have been able to assist you in finding cover that is suitable to your needs.
Thank you for taking the time out of your day to share your kind words with us, we really appreciate it.
Kind regards,
Scott
Reply from New Zealand Seniors
Hi Danette,
We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
The call taker was excellent at explaining with no pressure
The call taker was excellent at explaining everything to me.He answered all my questions and everything was pretty straight forward.
I only required a small life policy, there was no pressure to increase the amount.we agreed on how and when I would start paying and was all settled.
The only thing that set me back a bit was when near the end of the call I was asked for my bank details and when I said I didn’t have them with me he asked for credit card details.We had already agreed when my first payment would start so I didn’t think it was necessary to give those details before I had received confirmation email and policy.
17 August 2026
Reply from New Zealand Seniors
Hi Alex,
Thank you for taking the time to share your feedback. We’re so pleased to hear our team member explained everything clearly, answered all your questions and made this an easy process.
We really appreciate hearing from our customers and value your open and honest feedback. We’re always looking for ways to enhance the service we provide and have shared your comments with the relevant team.
Kind regards,
Alisa
Reply from New Zealand Seniors
Hi Robyn,
We are always happy to hear of the great service our customers receive when speaking with our team members and that arranging your cover was made easy.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
The lady i spoke to was very helpful
17 August 2026
Reply from New Zealand Seniors
Hi William,
It is wonderful to hear of the service that you received when speaking with our helpful team member and that we have been able to assist you with your insurance needs.
Thank you for taking the time out of your day to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Handled very professionally by Aidan
19 August 2026
Reply from New Zealand Seniors
Hi Norman,
Thank you for your kind feedback! We’re so pleased to hear Aidan provided professional service. We’ll be sure to pass your comments on to him on your behalf.
Kind regards,
Alisa
would like to thank my insurance…
would like to thank my insurance company representative for helping me set up my life and funeral insurance over the phone. They were very friendly, patient and helpful throughout the entire process. They took the time to understand my budget and explain the options clearly, helping me choose cover that suits my family and provides support for them after I pass away. I really appreciated their kindness, professionalism and understanding.
17 August 2026
Reply from New Zealand Seniors
Hi Venus,
It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team on your behalf.
Kind regards,
Scott
Your staff member Reagan did a…
Your staff member Reagan did a wonderful job, making the process easy. His friendly and professional service is a credit to your company.
17 August 2026
Reply from New Zealand Seniors
Hi Aiga,
Thank you for your wonderful feedback! We’re so pleased to hear Reagan made the process easy and provided such friendly and professional service. We’ll be sure to pass your kind words on to him.
Kind regards,
Alisa
Reply from New Zealand Seniors
Hi Andrea,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Tone of voice easy to understand good…
Tone of voice easy to understand good communication skills
14 August 2026
Reply from New Zealand Seniors
Hi Diane,
Thank you for your kind feedback! We’re pleased to hear our team communicated clearly and made everything easy to understand.
Kind regards,
Alisa
Reply from New Zealand Seniors
Hi Phillip,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
The check I spoke to was very great…
The check I spoke to was very great helpful I can't say much on his I can't read my problem it's very much but everything
11 August 2026
Reply from New Zealand Seniors
Hi John,
Thank you for your feedback! We’re so pleased to hear our team member was helpful and provided you with great support.
Kind regards,
Alisa
Reply from New Zealand Seniors
Hi Stuart,
We are happy to hear of the great service that you received when speaking with our team member.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
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