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North Cover Reviews 

1,775
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 657 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their daily interactions. Customers genuinely appreciate the friendly and exceptionally patient staff who take the time to explain insurance policies thoroughly and make the whole onboarding process smooth and straightforward. Consumers frequently note that advisors are deeply knowledgeable, professional, and attentive, offering truly affordable rates along with stress-free and efficient customer service assistance. Some reviewers were not happy with the pricing structure, explicitly mentioning that monthly rates felt too high for people on fixed low incomes or that policy premium quotes unexpectedly increased over time.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and pleasant customer service... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being helpful,... See more

Service

Reviewers highlight positive aspects of service, expressing overall satisfaction and appreciation for the... See more

User experience

Customers had positive experiences with user experience, highlighting that the application process is... See more

Price

Reviewers mention positive feedback about price, consistently highlighting affordable rates that fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The person whom helped me was extremely kind, considerate and genuine. I could tell he liked what he did and that made trust much easier to give. He was very informative and everything felt much less... See more

Company replied

Rated 5 out of 5 stars

I contacted a few Insurance companies to get quotes..and although yours was not the least expensive it was reasonable and the agent asked much more health related questions which made me feel like the... See more

Company replied

Rated 5 out of 5 stars

I've spoken with a correspondent from this company by the name of Daljit. She was very professional and very informative. However she was unable to help me as the call was meant for other purposes. I... See more

Company replied

Rated 5 out of 5 stars

The agent was very helpful and knew exactly what my needs were. I’m so sorry I can’t remember his name but he was amazing. I am so appreciative how helpful he was so please recognize him for his exc... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Funeral Insurance Company
  3. Insurance Company

About North Cover

Written by the company

At North Cover, we believe insurance shouldn’t be hard. As a Canadian insurance provider, we make life insurance and final expenses insurance simple, clear, and stress-free, from getting a policy to making a claim.

We offer direct life insurance and final expenses insurance designed specifically for Canadians. Our insurance products help individuals and families plan ahead, providing financial support for their loved ones when it’s needed most. Coverage is flexible and easy to understand, helping cover expenses such as mortgage repayments, education costs, medical care, funeral arrangements, outstanding bills, and other ongoing financial responsibilities.

Our customers are guided by Canadian-based licensed insurance advisors who provide personalised support and clear guidance throughout the process. Our straightforward approach means no complicated paperwork, no unnecessary medical or blood tests when applying, and no confusing insurance jargon. We focus on helping Canadians get the right coverage with confidence and peace of mind.

All North Cover policies are underwritten by Teachers Life, a federally regulated Canadian insurer with over 85 years of experience protecting Canadian families. With trusted underwriting, dedicated customer support, and simple insurance products, North Cover is committed to making life insurance in Canada easier and more accessible.


Contact info

Life & final expenses insurance

Protect your loved ones with simple coverage designed for Canadians.

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,775)

612 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

To begin with my name is misspelled.iam…

To begin with my name is misspelled.iam Margaret so until it is corrected I’m not dealing with you

3 September 2026
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Reply from North Cover

Dear Margaret! We’re sorry for the error with your name. We understand your frustration and want to make this right. Please call us at 1-844-203-8523 so we can correct your name right away.

Rated 5 out of 5 stars

The Agent named Krish

The Agent named Krish, was extremely thorough and quick. It was a very friendly and helpful conversation about finding the right fit for me financially and also being able to get the proper coverage I was seeking. He was on point throughout the call, and very supportive and courteous. I would highly recommend his work and service to the public. Krish was efficient in answering all my questions, and was able to stay on track throughout my questioning about the process and policies inbetween. 10/10!

3 September 2026
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Reply from North Cover

Dear Lisa! Thank you for your wonderful feedback. We’re delighted to hear that Krish was thorough, quick, friendly, and helpful throughout your conversation. It’s great to know he answered all your questions efficiently and stayed on track while discussing the process and policies. We’ll be sure to share your kind words with Krish.

Rated 5 out of 5 stars

Tony was absolutely amazing

Tony was absolutely amazing. He was very knowledgeable and informative. I would recommend him 10 out of 10 times

2 September 2026
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Reply from North Cover

Hi Nathan! It's fantastic to hear that you are happy with our service. We always enjoy receiving positive feedback and we will let Tony know.

Rated 1 out of 5 stars

Have not received my policy

Have not received my policy. Not sure why.

20 August 2026
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Reply from North Cover

Dear James! We’re sorry you haven’t received your policy yet. Please call us at 1-844-203-8523 so we can check the status and help resolve this right away.

Rated 5 out of 5 stars

Great customer service

Great customer service. Very detail oriented and informative.

1 September 2026
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Reply from North Cover

Hello Krystal! We pride ourselves in putting our clients first and always doing the right thing by them.

Rated 5 out of 5 stars

The help was officiant and I am happy I…

The help was officiant and I am happy I was able to get a coverage to protect my family

31 August 2026
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Reply from North Cover

Thanks for the lovely feedback, Kendra - that is fantastic to hear! We would love to use your comments as a customer testimonial; please advise us if this is alright with you.

Rated 5 out of 5 stars

The second representative i talked to…

The second representative i talked to was very helpful and understanding

21 July 2026
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Reply from North Cover

Hi Alan! Thank you, it's always a pleasure to hear about great experiences. We would love your permission to use your lovely comments as a customer testimonial.

Rated 5 out of 5 stars

Service

Service, staff, and customer service b

28 August 2026
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Reply from North Cover

Thanks for the lovely feedback, Amy - that is fantastic to hear!

Rated 5 out of 5 stars

The person whom helped me was amazing

The person whom helped me was extremely kind, considerate and genuine. I could tell he liked what he did and that made trust much easier to give. He was very informative and everything felt much less complicated when he explained everything. He was patient when I didn’t understand something or had questions. Everything was set up easily and he reassured me along the way.

28 August 2026
North Cover logo

Reply from North Cover

Dear Erin! Thank you for your thoughtful feedback. We’re delighted to hear that our representative was kind, considerate, and genuine. It’s wonderful to know he was patient, informative, and made everything feel less complicated. We’ll be sure to share your kind words with him.

Rated 5 out of 5 stars

Very helpful

Very helpful

28 August 2026
North Cover logo

Reply from North Cover

Hi Daniel! Thank you, it's always a pleasure to hear about great experiences.

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