I find NS&I a reliable way of saving. There is a user interface issue though that may catch people out: when logging into the site, as the request is processed, the screen defaults to an image of th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy to use the website. Exciting monthly draws in which I always won something. Important to say I did have the maximum deposit which pretty much guarantees a win every month. It worked out be... See more
Controlling/administering my Savings with the NS&i is very simple and very clearly explained via the online account. There is no clutter or pop up like with banks and other savings sites. Best of all... See more
Simple and straightforward discussions with call handler to confirm temporary password then change of password to that of my choosing then purchase of further premium bonds. Lovely handlers, excellen... See more
Company details
About NS&I
Written by the company
We’re the nation’s savings bank.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
At NS&I, we support savers to achieve what they aspire to in life. We are the nation’s savings bank, and the only savings provider backed by HM Treasury. This means your savings are 100% secure, no matter how much you have saved with us.
We’ve been supporting the UK’s savers for over 160 years. With easy access savings accounts, fixed term investments and the chance to become a Premium Bonds millionaire — we’re the safe home for your savings.
Why save with us?
Written by the company
- We're saving experts
- We've been supporting the nation's savers since 1861. Today, millions of customers trust us with their savings.
- We're the only savings provider backed by HM Treasury
- We guarantee 100% of your savings – no matter how much you save.
- We’re all about saving
- Saving. Nothing more, nothing less. Whatever you’re saving for, we offer a range of products to suit your needs.
- We're the home of Premium Bonds
- Every £1 you save gives you the chance to win tax-free prizes every month – from £25 up to the two £1 million jackpots!
Contact info
United Kingdom
- 08085 007 007
- customerenquiries@nsandi.com
- nsandi.com
We’re here for you
4.3
Excellent
12K reviews
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Tax free without any stress 100% safe
Absolutely no issues in either purchasing new bonds or selling them. Both are swiftly dispatched and transferred into your account along with confirmation by email. Over the past few years I’ve had a steady £25+ win on a regular basis which over a year actually has passed the expected % interest rate from the bank. Still awaiting the big win but who knows! Got to be in it to win it is my motto!
I look at it like this… it’s like putting the lottery on each week without actually spending any money. If you win it’s a bonus and if you don’t it’s not cost you anything at all, but you have as good a chance as anyone else who holds bonds. Money is 100% safe, no stocks or shares going up and down. I personally would recommend premium bonds, plus all tax free. I wish they would increase their amount you can buy is my only question.
22 June 2026
Great way a keep your money safe
I have been with NS&I for many years, I dont win every Month but I have done well on the ones I have, getting money back is easy and i dont get bombarded with updates all the time.
23 July 2026
Appalling bereavement support
Not fit to operate. Simply need to transfer money out following bereavement. Filled in online form twice - doesn’t generate an acknowledgement just a generic screen saying we may be in touch in 14 days. Nothing received so completed form again. Rang - they could see no forms. Logged a complaint and advised to write to Bereavement in Sunderland with copy of death certificate and probate. Received call from complaints (who could now see one form) which was an utter waste of time - advised to complain to ombudsman. Asked to prioritise as it wasn’t my fault their system didn’t work - can’t do that. It says it takes 14 days on website - told it’s now 7 WEEKS and no idea how long it takes after that. I can apply for compensation but he doesn’t know how. Money being held when we have estate debts to clear. Indifferent, inert staff not being held to account and a system not fit for purpose.
23 July 2026
Unprompted review
Whilst the website and information is…
Whilst the website and information is good the percentage of a win is poor and of no value
23 July 2026
Great works from £25 to 50k chance to…
Great works from £25 to 50k chance to win each month up to 1million
22 July 2026
Easy transaction and if you need to…
Easy transaction and if you need to telephone lovely staff
3 July 2026
Complicated setting up an account
Ive only just got started so havnt had time to form an opinion yet, I had to get my son-in-law to assist with the setting up side of things to make sure it was done properly, I found that side a bit difficult
14 June 2026
Good place to save your money tax free.
22 July 2026
Easy to use website reasonable interest…
Easy to use website reasonable interest earned but no longer the best!
22 July 2026
Been waiting for
Been waiting over a week for a new password called and was told to carry on waiting !
20 July 2026
Good ,easy to put money in and out
Good ,easy to put money in and out. The chances of winning are increased by how much you have in, so may not be financially advisable for lower amounts. It is safe
22 July 2026
Easy to use and keep track of
Easy to use and keep track of. Bonus is a small win most months. So better than interest in bank
3 July 2026
Straight forward and quick for me to…
Straight forward and quick for me to increase my premium bond holdings.
8 July 2026
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