Mrs Anne Rogers

Straight forward and quick for me to increase my premium bond holdings.

Prompt and very responsive. Good pricing offer

Very good. Lady was helpful and professional. Would use again.

No fuss, prompt delivery, good price

Very responsive and helpful in finding ways to sell our home.

I checked my wife's X5 into Coopers BMW on 18/10/17 to fix a problem with Tyre Pressure Monitor always showing on the iDrive. I learnt from the engineers that the rear tyres were not run flat tyres and that there was a damaged sensor, both probably contributing to the problem. I agreed to have the tyres changed to run flats and have a new sensor fited. I paid £494.77. When driving the car away my wife learnt that the Tyre Pressure Monitor came back up on the iDrive. She also lost several of the features on the iDrive, probably as a result of the engineers playing around with the settings on the iDrive. ie no sat nav, no weather reading etc. I phoned and complained that the problem had not been fixed but agreed to have a service done on the basis that these problems would be resolved at the time of doing the service. The service was arranged for 8/11/17. The service was done on 8/11/17 and I paid £375. On driving the car away, after approx 5 miles the Tyre Pressure Monitor came up on the iDrive again. Clearly, the fault had not been fixed. The weather indicator was also un-obtainable on the iDrive and I have subsequently learnt that this is due to the BMW server being down.The car has now been booked in for 2/3 days to have diagnostics undertaken on it to try to fix the problem. This is scheduled for 27 - 29th Nov. I understand that this is to be done under warranty. So far I have spent £869.77 on a problem that has not been fixed and will have been outstanding for approx 6 weeks. Not a good service!