Mhstar Reviews 

Absolutely awful, do not buy from this company!! Ordered an item, very delayed, kept being told to wait, it eventually turned up but had already reordered via a different company (but I now realise still being supplied by MH Star). Spent 6 weeks trying to return £450 of faulty items, waiting at home for failed collections. I give up and have contacted my bank who are arranging a charge back.

If only there was an option for “no stars” appalling/ non existent customer service. Avoid like the plague. Trying to return an item bought through them on Debenhams, HUGE mistake. Not replying to any emails about organising a refund and Debenhams pass the buck.

Delivery 10 days so far and no sign of it. Keep getting automated responses. Avoid like the plague

Ordered an item through Tesco Market Place. I was emailed to say Order would be delayed.
I rang 5 days after expected delivery date. To be told item would not be delivered.
If I hadn’t rang I would never have been informed

We purchased a tall bathroom cabinet. It was difficult to assemble , badly cut and didn't align properly.
Once assembled we lifted it into position and it literally ripped apart.
It is now waiting to be taken to the dump!
Absolute waste of money. Really disappointed.
I've emailed with photos, but no response so far!
I have to add customer service did reply and were extremely helpful., followed by a full refund

Do not order from this company. I have been waiting through eBay for an item. It is running late I have sent the seller a message four times and have not received one reply. 😞😞😞😞

Would leave 0 if possible
Promise next day delivery took 8 days
Tried to cancel several times but customer service just ignores your request and keeps harassing you via emails blaming the couriers and anything else for the delay - instead of seeing that the issue is themselves
Courier can’t deliver if they haven’t been given the item
B and Q use this company do be very careful if you order online - as there customer service dept just wash there hands of it - again shocking customer service
They clearly don’t understand or want to understand online selling rules and regulations - trading standards should be looking into this company
I won’t be intentionally using MH Star or B and Q ever again for any online shopping
Avoid at all costs if possible take your money elsewhere

I ordered an air con unit through B&Q for next day delivery. Item never arrived. I chased up 3 days later. Was told to wait. 5 days later I asked for a refund and they dodged my email. I had to get B&Q customer service to escalate the dispute and they are now dodging B&Q and refusing to issue a refund, even under the consumer rights act 2015. I had to request a refund through my bank after a week of being told to wait and ignored. Very dodgy company. Id avoid at all costs

If I could give 0 stars I would. I ordered a rabbit hutch off the range website which was sold by the third part company MH Star LTD back in April, the description of the product made it sound like the perfect house for my rabbit. It arrives and the bottom of the hutch was a metal like material which a small animal could NOT get grip and the hutch wasn’t even suitable size for a Netherland dwarf; let alone suitable for “2 small animals”. So arranged for the hutch to be collected, it was collected on 6th May 2026, was then promised a refund within 7 days. Never received anything to this day (2nd June 2026) the range are blaming MH Star and vice versa. Both companies have scammed me out of money, they have taken the item back but haven’t refunded my money!!

Order b and q next day collection. Didn’t realise this company would be used. It’s been a week today and it still hasn’t been received by DPD to be sent to store. MH star uk have wasted my time and held my funds worth £300 for a week. What a joke disgusting service which should not be legal.

Offer next day delivery but a week later still haven't shipped. Customer service offered a refund but have now changed their mind and want me to wait for the parcel to arrive - whenever they actually ship it to their courier who hasn't yet received it before refunding.

Avoid

My experience is the same as others. I ordered with this company through B&Q with next day delivery and a week later still haven't received the product. I requested a refund but have been told by B&Q that as I'm not the only customer who hasn't received their order with MH Star Ltd the are sending my request to a team who are compiling evidence. Meanwhile I still wait with no product or refund. Not good enough!!

"Avoid Aosom / MH Star UK at all costs. I have spent at least 12 exhausting hours over the past week dealing with this completely incompetent company. After ordering a HOMCOM air conditioner, they generated a fake DPD tracking label 10 days ago, but the package never left their warehouse.When I called to demand answers, I was told a string of blatant lies. First, they claimed it was stuck at the Aosom warehouse due to high order volumes. Then, they shifted the blame and claimed it was stuck with the courier. To make matters worse, an agent named Zulqarnain deliberately falsified his name as 'Johan' on the phone, talked over me, and tried to trick me into a fake refund loop.Now, their entire website is completely out of stock, and they have attempted to dodge my formal complaint under the Consumer Rights Act 2015 by posting an automated German bot response online pretending they can't see my order details.I refuse to accept a basic refund after 12 hours of being lied to. I require a UK-based Duty Manager to contact me immediately to honour our contract. You will manually allocate the upgraded HOMCOM 14,000 BTU model (SKU: 1LC6DH3T80G01, Size Selection: White, 47W x 39.4D x 77Hcm) from your next incoming container manifest, along with £50 cash compensation for the severe distress and corporate deception

Absolutely horrendous and should avoid at all costs.
Clearly they just buy cheap overseas and redistribute without checking the product they provide.
Initial shed had three key parts incorrect making it unsafe and unusable. Contacted them and provided photos and videos. Rather than offer the spare parts, they offered me £40 if I fixed it myself. Considering the parts provide were too short and supposedly bespoke, that wasn’t possible.
After more back and forth, they eventually decided to send spares except it wasn’t just the pieces required, they sent an entire box (half a shed) because it was easier for them to ship it as is than open it, check it and send the correct parts.
No surprise, the exact same size parts were provided and the shed could not be put together.
I’ve now got a shed and a half of useful parts.
More videos and evidence and they’ve finally agreed to refund the shed but won’t collect the useless parts or cover the cost of removal (even with the offer of providing written quotes in advance as evidence).
I’ve now got to spend money to get rid of their faulty product (and a half), have wasted over a month and need to source an alternative shed.
I can understand a faulty product as these things happen, but considering they advertise on the biggest DIY companies website with a reputation to maintain, their customer service can only be described as poor.

AVOID. Ordered next day delivery but still nothing after 6 days. Just a DPD email that everyone seems to be getting.

Ordered an item through debenhams on 27th and paid for next day delivery which would of been Friday 29th but didnt notice it was coming from MH Star .tracking still showing not even picked up yet even though debenhams say it has so have gone to my credit card for refund which has been applied as I was having no joy with them and the best is they told me id have to wait till 9th June before they would do anything .never again

Absolute joke of a company ordered barbecue from Tesco, said it would arrive on Friday it was birthday party on the Saturday and never arrived, phoned customer services no help at all shocking company and service

Aircon not delivered. Do not trust this company.
Ordered via B&Q website and their 'Verified Seller' MH Star were supposed to do 'next day delivery'. They gave a DPD tracking number but 4 days later the unit has not even been collected from MH Star. I have requested the order be cancelled and to give me a refund so I can buy one elsewhere and have not had any response. I have asked B&Q to follow up and suggest they remove from their 'Verified Seller' list.
If no joy I will use Section 75 with Credit Card company. What a waste of time!!!
I wish I had checked Trustpilot before I orderded it.

It has now been 5 days since I placed my order from BQ, having paid for a product that said next day delivery. I received an email stating it would be delivered on Wednesday. Every time I have checked tracking it states we have received order but not the parcel. I requested an immediate refund. They said no refund until I returned the product. What a joke can't return something I haven't received. The company CEO is based in China. As of today I still haven't received the parcel. I will now be contacting my bank and trading standards.

Ordered through B and Q on Monday told delivery on Wednesday but still waiting

Contact them through website and they reply saying the same thing to check courier website after 3 working days - it’s been 5 days now but they still say the same thing

AWFUL