Lunirel Reviews 

I order a product, which took well over the estimated time frame for delivery. When the product finally arrived, the product was not as described and faulty. The company failed to recognise the issue regarding the product description on their website and what I thought I was getting and what actually arrived (advertised as an air con bit what arrived was an air cooler). The product also was faulty and the company would not issue a refund only offering a replacement or alternative product. Eventually I had to go through my bank with a chargeback claim, which was successful and I got my money back from the bank. All through the initial process with Lunirel, their customer service was terrible, ignoring main points on emails.
I wished I'd read previous 1 star reviews and carried out research on this company. AI was more helpful.

Found this shop online by mistake, but what a fantastic find!
So many gorgeous items from lots of different brands, styles etc. Also a fantastic pets section which I found great.
Very easy website to read and enjoy, while looking through all that they have.

Brought from Lunirel before, and have again
Good products, and service
Item was of high quality

Sent us a damaged lamp, refused to exchange or return even though we were well within the dates to do so, have simply ignored our communications after sending a couple of messages saying they were investigating. Unprofessional, not serious, and poor quality products. Stay away and buy from reputable sites.

Really bad customer service, don't think about returning the item if your in Europe, you have to send it all the way to china with your own money. The SIZING IS WRONG so avoid this site.

Super easy order process. Fast email confirmation.Quality of bag looks very good cant wait to receive package.

Easy ordering and well described

Avoid at all costs, claims to be UK based but everything is chinese based as are the sizes, large is the equivalent of size 8 in the UK
Getting a refund was a nightmare, initially refused to engage and then kept offering discounts and keep the goods rather than venturing full refund
When we finally got return details - which you have to pay the costs - is in China and about £20 in return costs, so settled for a partial refund and gave the goods to charity
Never again

Please don’t trust this company. They are not based in the UK. All products are sent from China. The shipping times quoted on the website are not true. I ordered 2 air con units and they sent completely a different/very low quality product. I finally got the returns address. Shipped them back to China and now they won’t issue a refund. They don’t stick to the 30days return policy. This is a scam. Please be careful. I’m currently nearly £500 out of pocket with still no resolution or product.

Knew what I was buying ,from description
Easy to pay via Google Pay
But goods haven’t arrived yet although prompt acknowledgment of order and confirmation of timing of despatch . Let’s hope quality is similarly good

this acts like a scam site . I purchased an air cooler then when the delivery delays began I cancelled and refused delivery. The carrier was very good and treated it as a return (correctly) Despite many emails almost 2 months later no sign of refund so my credit card company refunded me and raised a case with them . STAY AWAY FROM THIS RETAILER

The product appears to be highest quality

Amazing experience great customer service and quality!

Good, easy website. Found what I was looking for easily

Unfortunately, my experience with Lunirel has been extremely disappointing.

I contacted them to arrange a return and refund after receiving a sofa cover that did not fit as it appeared on the website and was also missing one of the two pillowcases.

What should have been a straightforward return turned into weeks of emails. I was repeatedly asked for information and photographs and was then offered various alternatives rather than the full refund I was requesting. These included buying another product at a discounted price and partial refunds that increased from 15%, to 25%, and eventually 30%.

When I continued to request a full refund, I was given the option of returning the product to an address in China at my expense with tracking. For a £28.80 order, I found this completely unreasonable.

I eventually accepted the 30% refund simply to bring the matter to an end, rather than because I considered it a satisfactory resolution.

The most frustrating part is how much time and effort was required to deal with a relatively inexpensive order. I first asked to arrange a return on 30 June and was still dealing with the refund at the end of August.

Based on my experience, I would not purchase from Lunirel again. Customers should be aware of the returns process and potential return destination before ordering.

Well deigned website, everything is easy to navigate.
Reasonable prices

Great site layout. Fantastic items are available. My friend directed me to this website and I shall be continuing to promote this company as a way of saying thankyou!

Thanks