Luxiv Reviews 

I want to say it again - SCAMMERS! Sandals I ordered with order LI17894 in June 2026 are absolute shit - sorry for being so straight! Smell like a hell of cheap something, the material is rather for yoghurt plastic can than for shoes! Wanted to return and my money back, but after disputing with a bot, someone looking like a person offered me to return them back to CHINA! Other offer was to send me back part of the money and keep the bought “sandals”. They did not do even this when I said I will not send them my bank account number and asked them to use the way I have paid as all normal companies. Then - silence…
I have accepted I will not get my money back but will continue to alert people - DO NOT BYU FROM THESE LIARS!

Goods do not look like the photos, and the returns process is all about trying to dissuade you from bothering

Do not rely on the photos displayed on the website: based on my experience, they do not necessarily correspond to the actual products.There does not appear to be a physical shop accessible to customers, and the registered office address corresponds to a residential property.The website states that deliveries are made via PostNL, whereas in my case, the products appeared to come directly from China by air.Most importantly, I received no satisfactory response to my complaints, particularly regarding the return of the goods and the refund.⚠️ I therefore strongly recommend exercising extreme caution before placing an order and checking the seller’s actual identity, address and return policy carefully.A complaint has been filed with the relevant authorities.

➡️ As far as I am concerned, I strongly advise against using this website.

⚠️ Waarschuwing, zeer teleurstellende ervaring — ik raad deze website niet aan.

Laat u niet misleiden door de foto's die op de website worden weergegeven: volgens mijn ervaring komen deze niet noodzakelijk overeen met de werkelijke producten.

Er lijkt geen fysieke winkel te zijn die toegankelijk is voor klanten en het maatschappelijke zeteladres komt overeen met een woning.

Op de website wordt vermeld dat de leveringen via PostNL gebeuren, terwijl de producten in mijn geval rechtstreeks vanuit China per vliegtuig leken te worden verzonden.

Het belangrijkste is dat ik geen bevredigend antwoord heb gekregen op mijn klachten, in het bijzonder wat betreft de retourzending en de terugbetaling.

⚠️ Ik raad daarom ten zeerste aan om uiterst voorzichtig te zijn voordat u een bestelling plaatst en de werkelijke identiteit van de verkoper, het adres en de retourvoorwaarden goed te controleren.

Er werd een klacht ingediend bij de bevoegde autoriteiten.

➡️ Persoonlijk raad ik het gebruik van deze website sterk af.

Waited 5 weeks for my package to arrive while they promised delivery within 3 days. Do not buy from this company! Communication also is very scarce and they don’t provide tracking details. You’d be better off buying from Ali express!!!

WARNING :
Do not buy from LUXIV
Chinese dropshippers.
Tracjing and trace links are not working

They just scams me 245 euro for mobile Airco and i didn’t get anything be careful please, they are just scammers and contact person is Ai.

Absolute scam. Dropshipping from China. SAME DAY shipping promised From the Netherlands. Ordered on Wednesday and I haven't received anything on Tuesday, and waiting... so it has not moved for over a week now. An Ai bot named Sophie always tells you that it will be allright, but it is not. I tried to cancel my order, but they refused. DO NOT ORDER FROM THIS COMPANY.

Absolute scam. Dropshipping from China. SAME DAY shipping promised From the Netherlands. Order has not moved for over a week now. Label created somewher in China or Hong Kong. They shower your mailbox with mails everyday. You are the product. Does not pass the test for me. Unfortunately to write this review you have to give them a star. DO NOT ORDER FROM THIS COMPANY.

They deceive customers promising same day shipment and pretending that they have a store in Amsterdam (which they don't) - but is nothing more than scum from Hong Kong. They do not accept any order cancellations and do not follow EU refund / return policy, I wanted to buy present for my aunt birthday and when I found delivery will not make it I immediately cancelled (within 2 hours of placing order as it is stated in their policy) - they ignored my request and notified next day that they started shipment.

Opeens kan ik een bericht niet meer sturen

Sorry, we were unable to deliver your message to the following address.

These people wil sent you no work off art but very cheap Chinese plastic. They do so under different names. I you want to be scammed please be my guest and buy here.
100% scammers

A bunch of scammers and liars. What a shame.
*Writing this after 17 (!!!) rounds of letter of complaint.

UPDATE 21/4/2026:
They responded to my Trustpilot review stating this is not their typical approach. I picked this up in our mail chain and they immediately did in fact go BACK to the original approach - thus this is a FALSE statement on Trustpilot to cover up their poor response.

ORIGINAL:
My order was delivered, though it did not meet the description at all (red light was ordered but it was a warm white light). Hence I indicated that I want to receive my money back or the right product, and they insisted I have to return on my costs or receive a 10% return. In terms of warranty, as per their own conditions, they should make sure this costs me nothing. Curious to see how long this will take.

Ordered a item December.it never arrived.i sent many emails and every time get the same reply that they are trying to solve the problem.they admit my item was returned to them after 2 weeks as they hadnt put the house num on the address.their phone contact is a Belgium num and always hang up when connected saying they are busy.their NL address comes up on google maps as a empty terrace house.its a scam.i will try and take legal action to stop it happening to others

SCAM! Ordered a gift for my daughter - and it is now a month since I placed the order, and still have not received it. Nor do I get proper answers to my emails - only AI generated same answer all the time. The tracking code provided does not provide and real tracking. Have asked for a refund - zero response. Had to go and buy a different gift. Spent a 100Eur at this site, and did not get my item.

Scam alert ....This company said my order was delivered but I have cameras at my home that proves nothing was delivered and I'm going to pursue charges against them for fraud.

I ordered items from Luxiv.nl, and the package was never delivered to me. The courier left it in an open, unsecured public space without my consent, which does not qualify as delivery under any normal standard — or EU consumer law.

I contacted Luxiv several times with clear explanations and evidence.
Instead of helping, they kept sending the exact same copy-paste message, completely ignoring everything I wrote. They repeatedly told me to “contact the courier,” even though the seller is legally responsible until the customer physically receives the goods.

I did not sign anything, I did not receive anything, and the company refuses to acknowledge this. Their customer service feels entirely automated — no accountability, no willingness to help, no real human reading the messages.

As a result, I have already filed complaints with:

ECC-Net

ACM (Netherlands Authority for Consumers & Markets)

This is easily one of the worst online shopping experiences I’ve had.
I’m posting this review so others don’t end up in the same situation.

Recommendation: Avoid this shop. If something goes wrong, you will be left completely on your own.