The first downside is that it’s impossible to add checked baggage; only 3 kg of hand luggage is allowed. This is a major drawback—we’re going away for 10 days, and relying solely on hand luggage is ri... See more
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We had an amazing experience with We Love Holidays! Everything went smoothly and very quickly. We received the confirmation immediately after booking, which gave us peace of mind. Great service, easy... See more
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so far the booking process was super easy. the prices of packages are much cheaper than paying separately for the same hotels/flights. I hope they keep it this way. Payment terms also great, can choos... See more
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First the offers are cheaper than the other sites, 2nd so easy to book and 3rd, prices doesn't change when you leave the site for the reasons you are undecided or have something else to do. So it giv... See more
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Company details
Written by the company
weloveholidays ist eine führende Reise-Website, die es unseren Kunden ermöglicht, ihren Urlaub anhand individueller Anforderungen nach einer Reihe von Kriterien zu suchen, wie z.B. mehrere mögliche Abreisetage, Sternebewertung, Budget oder Tripadvisor-Bewertungen, aber im Gegensatz zu vielen Reise-Websites müssen unsere Kunden bei uns kein Reiseziel auswählen. Unser erfahrener und freundlicher Kundendienst steht bereit, um unseren Kunden ihren perfekten Urlaub zum besten verfügbaren Preis zu finden. Häufig gestellte Fragen: https://www.loveholidays.com/de/faq/
Contact info
Kaiserswerther Straße 135, 40474, Düsseldorf, Germany
- loveholidays.com/de
4.5
Excellent
16K reviews
Asks customers to review
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Hello,
Hello,
I had a transfer booked from the airport to my hotel, and I had already paid for this service.
My flight was delayed. When I arrived at the airport, I went to the MTS transfer desk and gave them my name and my husband’s name. However, the staff told us that our names were not on their list and they could not provide us with the transfer.
I am very disappointed because I paid for the transfer in advance but was unable to use the service.
My transfer reference is 1-8298329.
Please investigate this issue and arrange a full refund for the transfer that was not provided.
Thank you.
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
unfortunately i had to cancel my hotel…
unfortunately i had to cancel my hotel and they did it with zero stress
31 August 2026
Reply from weloveholidays
Hello Ruth,
Thank you for sharing your experience! We're sorry you had to cancel your stay, but we're so glad our team could handle it smoothly for you. We hope to welcome you on a trip in the near future!
Best Regards
Your weloveholidays team
very nice experience
9 May 2026
Reply from weloveholidays
Hello Nel,
Thank you so much for the great review! We’re delighted to hear you had a wonderful experience. We hope you had a fantastic holiday!
Best regards
Your weloveholidays team
Be careful, don’t do it
After a journey with a delay of around two hours, we arrived at the hotel at approximately 7:00 AM to check in. To our great disappointment, we were told that check-in was only possible from 2:00 PM onwards.
This meant that we had to wait outside for six hours before we could access our room. After a long journey, especially when travelling with children, I find this completely unacceptable.
What makes it worse is that it was not clearly stated during the booking process that check-in was only available from 2:00 PM and that guests arriving earlier could not be accommodated or checked in early. If this had been clearly communicated beforehand, we could have taken it into account and planned our journey differently.
To our surprise, we were also told that breakfast had to be paid for separately. Considering the long journey, the delay, and the fact that we had already been at the hotel since 7:00 AM, I found this particularly disappointing and not very customer-friendly.
I understand that a hotel can have official check-in times. However, when this information is not clearly communicated in advance and there is no possibility whatsoever to accommodate guests arriving early, I do not think this is reasonable, especially for families travelling with children.
Overall, a very disappointing experience. Clearer communication and a more customer-friendly approach would have made a big difference.
20 August 2026
Unprompted review
Reply from weloveholidays
Hello Hussein,
Thank you for sharing your feedback. We are truly sorry to hear that your holiday started with a stressful morning after a long, delayed journey with your family. While it is standard practice across the hotel industry for check-in to begin after midday so staff can clean and prepare rooms for arriving guests, we completely understand how exhausting a six-hour wait is when travelling with children. Standard check-in times and meal inclusions are typically outlined in the hotel's information page during the booking process, but we take your comments seriously regarding how clearly this information is highlighted. Early check-in is considered a special request that must be arranged and confirmed directly with the hotel management by the guests ahead of time, as it depends entirely on their room availability from the previous night. Now that you are checked in, we truly hope you and your family can relax and enjoy the rest of your holiday together.
Kind regards,
the weloveholidays team
Reply from weloveholidays
Hello Achref,
Thank you so much for your fantastic 5-star review! ⭐We are absolutely thrilled to hear that you found the booking process so easy and smooth! We wish you an amazing, relaxing, and unforgettable trip! ☀️
Kind regards,
The weloveholidays team
Everything went wrong
Everything went wrong, the hotel was a disaster a11 obakoy, its impossible to talk to we love holidays, you have to use a chat bot, the numbers sandy provides dosent work. I will never use this again. Stay away from this company our hotel had shit in the bed and pillow and it was just an awfull experience, and i got an infection for staying there 6 hours,
I can see you put your standard answer. We tried calling you for a week, chat with sandy, send your emails , and you didnt do anything else then send standard answer.
To everyone stay away from this company.
Booking LOV14958732D
I will continue to spread the word about your non existing service and bad costumersupport.
7 August 2026
Unprompted review
Reply from weloveholidays
Hello Janus,
Thank you for your feedback. We are sincerely sorry to hear about your experience at the hotel and the illness you suffered. This is certainly not the standard of service we expect for our customers. Unfortunately, we were unable to investigate this matter further as we did not receive the additional booking information requested via Trustpilot. You are welcome to submit a post-travel request by logging into your weloveholidays account and navigating to "Support" and then "Post-travel query" so our team can look into this for you.
Kind regards,
the weloveholidays team
We booked our holiday through We Love…
We booked our holiday through We Love Holidays and are currently staying at this hotel in Turkey. We are a couple, and after only two days here, we have both become very ill with what appears to be food poisoning.
The hotel is supposedly rated as a 4-star hotel, but in our experience, it does not come close to meeting a 4-star standard. The situation has completely ruined the beginning of our holiday, and being seriously ill while abroad is extremely distressing.
What makes the situation even worse is that we have been unable to get in contact with We Love Holidays for help or support. When you are abroad and both become seriously ill, you expect your travel company to be available and able to assist you.
Overall, this has been an extremely disappointing experience, and we would strongly urge We Love Holidays to take customer support and the standards of the hotels they offer much more seriously.
12 August 2026
Unprompted review
Reply from weloveholidays
Hello Hjalte,
Thank you for reaching out, and we are sincerely sorry to hear that you have both become so ill during your holiday. We completely understand how distressing it is to deal with sickness while abroad, and this is absolutely not the experience we want for our customers. As you were abroad at the time you wrote this review, we wanted to help you immediately, but we could not look into your case because the additional booking information requested via Trustpilot was not received. If you are still on holiday, and are unable to reach us on the number provided on your booking confirmation, our on-holiday support chat function is available between Montag bis Freitag: 09:00 Uhr bis 17:00 Uhr, and Samstag und Sonntag: 08:00 Uhr bis 20:00 Uhr. Alternatively, if you have already returned home, please log into your weloveholidays account to open a post-travel request under "Support" then "Post-travel query" so our team can fully investigate this matter.
Kind regards,
the weloveholidays team
I booked my trip via we love holidays
I booked my trip via we love holidays. Everything went well during the booking process. I had to reach their customer service before my travel to confirm my flight baggage allowance. Their customer service representative was friendly and professional. Overall everything was fine.
19 May 2026
Reply from weloveholidays
Hallo Sanket Deshmukh,
Thank you for taking the time to share your experience with us!
We're delighted to hear that your booking process went smoothly and that our customer service team was able to assist you with your baggage allowance query. It's especially wonderful to know that our representative was friendly and professional.
We truly appreciate your feedback and thank you for choosing loveholidays. We hope you have a fantastic trip and look forward to helping you with your future travel plans.
Kind regards,
weloveholidays
Unable to add baggage
The first downside is that it’s impossible to add checked baggage; only 3 kg of hand luggage is allowed. This is a major drawback—we’re going away for 10 days, and relying solely on hand luggage is ridiculous. I tried to add at least one 20 kg bag via the Pegasus Airlines website and pay for it, but it’s simply not possible! The travel company’s website offers no assistance with paying for extra baggage either. I want to take a 20 kg suitcase and pay for it, but the option just isn't there 🤷♀️ For now, I’m giving it 3 stars. WE HAVEN’T ACTUALLY GONE ON THE TRIP WITH THIS TOUR OPERATOR YET, SO I CAN’T GIVE A FULL RATING. I’LL WRITE A REVIEW AFTER THE VACATION.
2 August 2026
Reply from weloveholidays
Hello Olena,
Thank you for sharing your feedback with us. We want to make sure you have everything you need for your trip, so we actually tried to call you today to help you add your 20kg checked bags. Since we missed you, we have just sent you an email with step-by-step instructions on how to easily log into the Pegasus Airlines website and add the luggage yourself. We hope this helps clear things up, and we wish you a wonderful and relaxing 10-day holiday!
Kind regards,
the weloveholidays team
Reply from weloveholidays
Hi Don! Thank you for your amazing feedback. We are happy to hear that you have found our website user friendly and intuitive.
Warm Regards,
weloveholidays Team
BE AWARE OF SCAMMERS
I’ve booked with hundreds of agencies over a period of 45years and have NEVER experience a more unprofessional and terrible service ever before.
We booked 3 tickets yet We Love Holidays booked 2 tickets for me and 1 for my wife and no tickets for our son.
How does it even make sense that I would buy 3 tickets as a family and buy 2 tickets for myself and 1 for my wife but no ticket for our son.
Upon contacting We Love Holidays we were told there was nothing they could do and we had to buy a new ticket for our son but only be compensated for 1/3 of the ticket THEY messed up.
Imagine the audacity of this company and this is undoubtedly theft and scam.
We are now warning everybody we know on social media and word of mouth IRL to stay away from these thieves.
So please don’t choose this company as you’re setting yourself up for a huge disappointment.
I’m writing this addition after arriving at our destination through We love Holidays and to make things even worse our prepaid transfer from the airport to our hotell ditched and left us in the middle of the night because our flight was late.
I’ve had prepaid airport transfers many times but have never been left deserted!!
We ended up paying €150 although our transfer was prepaid. Talk about terror or service and We love Holdidays transfer has not even teaches out to us 3 days going to 4 after our arrival.
We love Holidays doesn’t care about their customers only about our money unfortunately.
We want compensation!
31 July 2026
Unprompted review
Reply from weloveholidays
Hallo Yono,
We are sorry to hear about the distress and frustration this situation has caused your family. We would like to look into the booking to find out exactly what happened with your tickets. We reached out to you through the Trustpilot portal to request your booking details, but unfortunately no reply was received. Without this information, it is very difficult for us to investigate the matter. You are welcome to contact our customer service team directly using the phone number listed on our website. Please have your booking details ready so we can look into the finer details of this booking.
Kind regards,
the weloveholidays team
easy booking and cheap
so far the booking process was super easy. the prices of packages are much cheaper than paying separately for the same hotels/flights. I hope they keep it this way. Payment terms also great, can choose the options.
7 July 2026
Reply from weloveholidays
Thank you so much for the wonderful 5-star review! 🌟We are thrilled to hear that you found our booking process super easy and that we could help you save money on your dream trip to Vietnam this December! Providing great value packages and flexible payment options is exactly what we aim for, and we certainly intend to keep it that way. Have an absolutely amazing holiday in Vietnam! ✈️🇻🇳
Kind regards
the weloveholidays team
Paid for a room with terrase or…
Paid for a room with terrase or balcony, got a room without windows. Don't book here. They the your money and don't deliver.
22 July 2026
Unprompted review
Reply from weloveholidays
Hello Jens,
Thank you for bringing this to our attention. We are truly sorry to hear that your room did not match what you booked, and we completely understand your frustration. We appreciate that you reported this issue immediately to our Urlaubssupport team. They are already actively working on a solution with the accommodation provider and will update you with a resolution as soon as possible.
Kind regards,
The weloveholidays Team
Unexpected changes at check in
Emailed a Receipt and detail to barrierefrei address,
I still haven't heard back from you almost a month.
12 July 2026
Reply from weloveholidays
Thank you for your feedback! We are truly sorry to hear that your stay did not live up to expectations. Please note that our website's accommodation description does mention additional fees for certain requirements. However, regarding the €400 tourist tax charge, we want to investigate the matter as soon as possible for you. Could you please send us your receipt? Simply log into your weloveholidays account, select 'Help', and open a post-travel request to upload it so that we can query this with the supplier. We hope that despite these issues you were able to enjoy your holiday. ☀️
Kind regards,
the weloveholidays teeam
Looking for last minute holidays
I used this website to search for the summer last minute holidays. I was satisfied with multiple possibilities for choosing hotels and flights to our destination. The description of hotel was clear, I will see the reality after my holidays.
18 July 2026
Reply from weloveholidays
Hallo Dagmar Dobiasova,
Thank you for your review!
We’re delighted to hear that you were satisfied with the wide range of hotel and flight options available when searching for your last-minute summer holiday. It’s also great to know that you found the hotel description clear and informative.
We hope your holiday lives up to your expectations and that you have a wonderful time at your destination. Thank you for taking the time to share your experience with us.
Kind regards,
Your weloveholidays Team
Reply from weloveholidays
Hello Sinead,
Thank you for your review
We're delighted to hear that you had a great experience and found the booking process straightforward and easy to use. Making it simple for our customers to find and book their perfect holiday is always our goal.
We appreciate you taking the time to share your feedback and hope you have a fantastic trip.
Kind regards,
Your weloveholidays Team
First the offers are cheaper than the…
First the offers are cheaper than the other sites, 2nd so easy to book and 3rd, prices doesn't change when you leave the site for the reasons you are undecided or have something else to do. So it gives you time, not pressured you unlike other sites.
Thank you.
16 July 2026
Reply from weloveholidays
Hello Shiobe,
Thank you so much for the fantastic 5-star review! ⭐We are absolutely thrilled to hear that you found our prices so competitive and the booking process incredibly easy! It is wonderful that you appreciated our transparent pricing, allowing you to book at your own pace without any pressure. We wish you and you both an absolutely amazing and unforgettable trip to beautiful Prague! ☀️
Kind regards,
the weloveholidays team
Good I had a easy trip finding and…
Good I had a easy trip finding and buying, also easy cancellation
13 July 2026
Reply from weloveholidays
Hallo Mahdi,
Thank you so much for the 5 stars! ⭐ We are thrilled to hear that finding, buying, and even managing your cancellation was a breeze. We always want to keep your holiday planning easy and stress-free! Hope to see you back soon! ✈️
Kind regards,
the weloveholidays team
Easy to book, positive surprise with checked in luggage.
Easy to book, included transfer and checked in luggage, 20 kg/person. This beside the customary carry on.
14 July 2026
Unprompted review
Reply from weloveholidays
Hello Kristoffer,
Thank you for sharing your feedback. We are truly sorry to hear that you felt disappointed with your booking details. We appreciate you raising this matter with our On Holiday Support Team, who were able to step in and clarify the situation for you. We hope that, despite this hurdle, you are still able to relax and enjoy the rest of your current getaway in Egypt!
Kind regards
the weloveholidays team
Excellent service
Booked through this holiday company and great service and great follow up
9 July 2026
Reply from weloveholidays
Hallo Sameer,
Thank you for your wonderful review! We’re delighted to hear that you received excellent service and appreciated the follow-up from our team. Providing a smooth and supportive booking experience is very important to us. We truly appreciate your feedback and look forward to helping you plan your next holiday.
Kind regards,
Your weLoveholidays Team
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