weloveholidays Reviews 

A nice hotel if you dont need a lot of aktivitets and fancy bars.
It was clean and the staff did there best to understand what you where asking about. Google translate was a great help.
The pool was very nice, but it already close at 6 om

Absolutely unacceptable customer service.

I have sent 10 emails over the past two days and received not a single response. We are travelling with our elderly parents on 15 September, and although our bookings originally showed the same departure time, their flight is now two hours later than ours.

Despite repeated attempts to contact the company, nobody responds or offers any assistance. Completely unprofessional and unacceptable. I strongly advise against booking with this company.

The Pros: Easy to book, helpful customer service, and very convenient to have all bookings in the app. The hotel was clean and nice, and the food was delicious and varied.

The Cons: Airport transfer instructions were confusing (where to meet and when to contact the driver). The hotel pool was too small and closed early (6 PM), and the staff spoke very little English. Drinks (especially the cocktails) were disappointing and pre-made. On-site services like the spa, hairdresser, and animation team were quite pushy, though that is typical for Turkish culture.

Overall a decent experience, but with room for improvement.

Nice price and good communication throughout the proces.

We had a great variation to Dosi Hotel. Not once were in doubt what- and where to do.

Could easily travel with Weloveholidays again

First time planning a holiday online with a company we never heard of but everything went smoothly. When we arrived at the hotel a letter from weloveholidays with a scheduled meeting the next with a tourguide. Transfer to and from the hotel went fine. Only minus was that we were seated two rows from eachother on the flight home. Its not the last time we travel with weloveholidays.com

Everything was according to deskription, no sudden surprices. All information on my page on the webside accurate and easily accessible. Our first experience with Love Holiday but not the last.

My friends and I travelled with “weloveholydays” from 13–20 August 2026, and let me just say: the customer service was absolutely terrible.

We experienced a number of serious hygiene issues at our hotel, including problems in the bathroom, extremely dirty carpets, poor hygiene in the restaurant, and much more. Everything was documented with photographs.

The only response we received was that we should speak to the hotel manager. We did exactly that, but nothing changed.

We repeatedly explained that one member of our group is a transplant recipient and that we had specifically chosen this hotel based on the photographs used to advertise it, as well as the fact that it was advertised as a 4-star resort.

We stated clearly by email that we wanted to be moved to another hotel, but they completely ignored this request. In fact, it took five emails before they even mentioned the name of our hotel.

We contacted “weloveholydays” by email several times — eight times in total. In their final response, they even made the completely false claim that the hotel had contacted us and had done EVERYTHING they could to resolve the situation. This was simply not true.

We also contacted their holiday representative via WhatsApp, but we were ignored there as well.

We sent our final email on Sunday, and they then ignored us right up until the exact time we checked out of the hotel.

When their final email eventually arrived, containing incorrect information, they asked us to open a new case — or reopen the old one. We had not even been informed that our case had been closed.

They offered us 463,65 Danish kr because of wear and tear .. that’s just ridiculous!

We have now refused to continue dealing with this through them and will instead take the matter to the relevant Danish Travel Complaints Board.

We will never travel with this company again.

If you want to buy a lovely trip, do not use Weloveholidays as your booking platform. They do not help you at all and there is very little information shared regarding the trip.
In relation some of their hotels on the plat form is not worth the money.

We would prefer to use another company next time we will book a trip

Insufficient sun loungers and overcrowded pool area

There were far too few sun loungers in relation to the number of guests staying at the hotel. In our opinion, there were only enough loungers for approximately 15–20% of the guests.

The pool area was therefore extremely overcrowded, and it was often impossible to find a free sun lounger. The hotel appeared to have only around 40–50 loungers, and several of these were damaged or defective and could not be used.

Very poor and unhygienic toilet conditions

The toilets around the pool area were repeatedly very dirty and did not appear to be cleaned sufficiently.

The toilets in the basement near reception were also in a very poor condition. On several occasions there was no toilet paper available. We also experienced toilets that were extremely unhygienic, including faeces on and around the toilets, without the area appearing to have been properly cleaned.

Long queues and lack of plates and cutlery

There were regularly very long queues at the buffet in the evening.

One of the reasons appeared to be a lack of plates and cutlery. Guests had to wait in queues simply to obtain basic plates and cutlery before they could eat.

All Inclusive service was very limited

Although we had booked an All Inclusive holiday, the choice of drinks was extremely limited. At the hotel bar, there was only one type of cocktail available as part of the All Inclusive service.

At the hotel’s beach area, which was part of the hotel facilities, only soft drinks and water were available. Cocktails and other drinks had to be purchased separately.

Furthermore, drinks were very often served in very small paper cups, which we did not consider appropriate for an All Inclusive hotel.

On several occasions, the hotel had also run out of ingredients needed to prepare drinks.

Defective air conditioning in the restaurant

There was a defective air-conditioning unit in the restaurant, positioned directly in the buffet area. It was leaking water, and a bucket had been placed underneath it to collect the water.

We found this unacceptable, particularly in an area where food was being served.

Swimming pool closed due to faeces

On one day, the swimming pool had to be closed because a guest had defecated in the pool.

We understand that such an incident can happen, but together with the overcrowding of the pool area, it contributed to our overall impression that the facilities were not adequate for the number of guests staying at the hotel.

Insufficient seating during evening entertainment

The hotel was generally very overcrowded. During the evening entertainment, there were several occasions when there were not enough tables and chairs for guests to sit down and watch the shows.

Again, this gave us the impression that the hotel’s facilities were not large enough to accommodate the number of guests staying there.

Overall complaint and request for compensation

Overall, our holiday was significantly affected by the above problems. These were not isolated incidents but issues that occurred repeatedly during our stay.

The combination of insufficient sun loungers, an overcrowded pool area, poor hygiene and cleaning, missing toilet paper, long queues at the buffet, insufficient plates and cutlery, very limited All Inclusive drinks, additional charges for drinks at the hotel’s beach area, defective facilities and insufficient seating for the evening entertainment had a substantial negative impact on our holiday.

We therefore believe that the holiday did not provide the standard and level of service that we had paid for.

Det er simpelthen for dårligt med at Wizz Air Malta, at man skal betale over 600kr bare for at tjekke ind!!!!

I paid for a 4 star all inclusive hotel in Alanya (Kleopratra Celine hotel), it have never been a 4 star, not even from new, and after it was too late I checked other websites and all of them say 3 star.
Unless you are russian or just really really love dill, don't book this one, everything is coveret with it, and I am allergic to it, so I need to go to town lunch and dinner an pay extra for eating.
Not sure if they check the stars, or they just put an extra one on to sell more, and they are very hard to get in contact with.
Overall a bad experience

Excellent! Everything went smoothly as is should. Easy with the app. Easy proces. Very kind staff, very helpful with the stuff i needed help with.
Easy trip. We were in Turkey for 14 days

Sunstar beach hotel Alanya(antalya is horrible. it´s a dirty hotel with poor cleaning (only every 2´nd day" rude staff and small restaurant. there is only 1 restaurant. either you wait for a plate or a fork and you need to wait to be seated.
we booked ekstra large room with seaside view for 4 persons, we got a room for 3. the staff wanted to give us a travel bed with lousy matress, i declined. they moved us from block A, to Block C which was 300 meters from restaurant and 400 meters from beach.
The pool on block C did not have toilets, so you had to go to the room in wet swimwear.
even though we had all inclusive. we still had to pay for cocktail drinks, wifi in room, turkish coffe etc. even the safe in the room was 3 euros extra per day. The hotel staff also discriminated. they did not charge money from turkish guests, only foreign tourists. they did it bluntly in plain view. i experienced it my self.
The hotel staff was to no help. The travel agency was to
No help either. I have now requested a refund for the trip. There was an agent at the hotel. He said that he was only for the UK market/tourists. There was no one for the EU tourists.

Great company and super service.

Good price and good service, many options to choose

Booked through Weloveholidays and saw a nice deal. Was shown pictures of bathtubs (which is my guilty pleasure) for the room type I was booking. Then when I got there, no bathtub, no service, no code that was supposed to be sent to me, in order for me to get in the hotel, which turned out to be a self-service hotel.

Recommend booking directly with the hotel instead to make sure the room you book is the room you get

We had a wonderful experience with our holiday travel to Egypt.
And definitely not the last time we use the website, weloveholidays.
I will give it four stars the hotel needed some upgrades, but the staff was wonderful on this journey.

Everything was good except the hotel in Milan (idea)

The trip was amazing.
But the only thing I dislike was you chatbot if u didn’t answer on time they will kick you out of the queue. And on top of that , it keep asking if u there and if you type yes I’m here it will ask you over and over again .