One Protect Insurance Reviews 

Didn't take too long to resolve my query. The agent was knowledgeable and quick to help me

The customer service is very good, but I just really wish I could speak to somebody rather than using the chat. Getting to the chat is also a problem - I followed the instructions on the website for the 'Thinking of leaving us' option, and kept getting taken around in circles, before eventually being forced to fill in lots of mandatory fields. This could be made a lot simpler.

LY4 was a great help sorting my renewel out for me thank you

My car insurance renewal was a very professional service and informative and I am so pleased to be with one protect insurance for the next 3 years, thankyou.

I had the cover for a number of years with the added extras of legal cover that specifically mentioned employee disputes. When I needed to use it, they made me wait 7 days to get an advise such as " start a grievance" when my question was will you cover a solicitor cost. Very unprofessional customer service and a long inefficient complaints procedure. Avoid them if you want to have any actual support

I had to return a car that I'd bought & about to buy another car, so needed to change my car insurance.This was all handled easily without any fuss. I dealt with Caitlin G , who I found polite & very professional. Good Service

Had a good renewal experience with KP3 that stopped me from leaving. Just waiting for the agreed price to be updated in my formal renewal docs on the portal. KP3 was easy to deal with and to the point

Brilliant pleasure staying with this company never had issues with them for the years I’ve used them….

Asked to lower price and it was done effortlessly by the rep AA4

CHLOE E. WAS EXTREMELY PROFESSIONAL HELPFUL AND PATIENT ANSWERING ALL MY QUESTIONS REGARDING UPDATING MY MOTOR INSURANCE TO INCLUDE MY SON. MANY THANKS, VERY GRATEFUL, GREAT SERVICE!THANKS

Extremely helpful to change my vehicle on my existing policy. Hi ID is OC3

My car insurance was up for renewal and I had not realised that it was going to be automatically renewed. I had already arranged cover with another company.
Do you realise how difficult you make it for customers to cancel the automatic renewal?
As there is no contact phone number, I went online and your website had me going around in circles. It was very frustrating.
Perhaps you should make it abundantly clear to customers where the tick box is for NO AUTOMATIC RENEWAL.

Had a query about payments made and where to find the invoice which was answered quickly on the live chat.
I personally would have preferred to be able to speak to someone in person as I feel that you can't always get the right meaning across on the chat.

Had a minor glitch with payment for car insurance renewal but after seeking help with online chat the problem was quickly resolved by agent AA4. Very easy service to use. Would highly recommend

I spoke to a representative on live chat and he was very helpful in solving my insurance renewal difficulties.
With upcoming cataract operations I did not need to renew as I am currently not driving, and he speedily set in process the closing down of my car insurance with no renewal. Very helpful customer service!

Agent MB9 was excellent. She helped me with my car insurance quote and was polite, professional and gave me all of the options that were available to me. Extremely good customer service, thank you. Highly recommended.

Took my money then decided they couldn’t do the policy no explanation as to why waiting on refund now

The person I spoke to online was fine but to be honest I'd much prefer to be able to renew on the phone instead of online where you have to read through screen dumps.

I received my renewal quote and used online chat to speak with Becca. She was brilliant. Quote reviewed and renewed with all my questions answered professionally and quickly.

you can improve by having a PHONE line.
older people nee it to be easier.