My car insurance was up for renewal and I had not realised that it was going to be automatically renewed. I had already arranged cover with another company.
Do you realise how difficult you make it for customers to cancel the automatic renewal?
As there is no contact phone number, I went online and your website had me going around in circles. It was very frustrating.
Perhaps you should make it abundantly clear to customers where the tick box is for NO AUTOMATIC RENEWAL.