Intesa Sanpaolo Reviews 

My review applies to the Intesa Sanpaolo Bank branch in Sežana.

In my experience, this branch has very incompetent staff. They often lack sufficient knowledge of banking procedures, have poor foreign language skills, and do not even have a basic understanding of the Slovenian Land Registry procedures. It is disappointing to see that after the departure of the long-serving director, who kept the branch running successfully, responsibilities have been left to young and insufficiently trained employees. In my opinion, this is clearly reflected in the quality of the service.

Because of the unprofessional approach and lack of expertise I encountered, my experience was very disappointing, and I cannot recommend this branch.

Awful experience! Very unprofessional and unreliable. They made mistake, which lead to additional unnecessary costs for us and they don’t even try to make it right. No matter the official complaint. Stay away from from this bank!

Ther was lack in phone support.

Banks are bad, but this one is one of the worst

My experience with Intesa Sanpaolo has been extremely frustrating and unreliable. I was blocked from MyKey / Digital Banking since 4 June while abroad, and the app unblock process repeatedly failed after ID scan and facial recognition. I contacted multiple channels, including app support, Filiale Digitale, branch support, phone support, and my account manager, but I was sent in a loop from one channel to another with no clear ownership.

The app failed, the internal communication failed, and the support process failed. Each team seemed to redirect me somewhere else instead of taking responsibility. The process was slow, confusing, and completely unreliable for a customer who needed urgent access while abroad.

After finally accessing the app, my card appeared as expired. I then requested a new digital card through the app, but the request remained pending or not visible, even though I received an email inviting me to activate the digital card. Support told me there may be a data misalignment and promised a follow-up call within one hour, but nobody called. My account manager also did not respond to my direct messages. I still have no clear complaint ticket, no proper explanation, and no real resolution.

At the Intesa Sanpaolo branch in Pescia, foreigners are clearly not welcome. A dismissive wave was the only response to our question as to whether he spoke English or would be willing to help us using the translation app. Within 30 seconds, we were back outside.

Tomorrow on 07/06/2026 it's going to be one month since i got scammed 200 euros by Intesa Sanpaolo bank branch via Prenestina,453,00177 Roma.
My deposit was taken by the machine and the money never reached on my account .I was inside the bank and the problem was reported immediately.
I went back to the bank three times and i never got any assistance. Up to now i have NEVER received my money or any email, phone call from the bank explaining their side.
I have faced racism and discrimination in your bank. I will share my bad experience with your bank forever and one day in the future things might change.

Genuinely one of the worst banking experiences I've had. There are no interest on savings and on top of that they actually charge you a fee just to keep your account open, meaning you're losing money by doing nothing which ain't fun at all. Transfers and transactions take way longer than they should, any other banks do it in seconds and more reliably. They also turned down a mortgage for someone earning the exact amount they were asking for, make that make sense. And if that wasn't enough, you still have to physically walk into a branch to do some of the most basic things that every other bank lets you do from your phone or laptop. Feels like they haven't moved on from 2005. Impossibile to recommend this to anyone.

Do not use this bank. They have horrible customer service. They do not work with their clients as partners, and have very rigid and unproductive policies including multiple layers of paperwork approval. There are much better choices.

If i could give them zero or negative I would! The worst possible experience in Milan. For five months I have been trying in every possible way, through phone calls and emails, to get in touch with the manager of my account, without success. When I finally went there in person, he spoke to me aside, not even at his desk, and lied to my face saying that everything would be handled online.
After that, for months I tried again to contact him, only for him to tell me after four months of waiting that, in reality, the matter could not be handled online. At the same time, I received calls from the bank asking why I had not contacted this same person in order to finalise the process, because the deadline had expired. So the manager of my account has not noted in any way our first encounter and the million other calls and email I have given him to get in contact with him.
When I went there again in person I was told that the procedure would take 2–3 days. It is now the fourth day and nothing has been done. I was even told, with arrogance, that the problem was only mine and that he cannot do anything.
Then, after being promised that everything would be completed on Wednesday, I was told on Wednesday, “It doesn’t depend on me, you will have to wait longer,” without being given a new date. Initially, they did not even want to let me speak directly to the person in question, only letting me talk with the reception lady as a mediator who would simply repeat that nothing could be done. The guy that was responsible to help me out simply stayed on their desk and did not even had the courtesy to speak to me in person, until I went to the desk.

Disgusting and unbeliavebl behaviour and attitude. I hope no one else ever has to get any service from them, because they will lose a great deal of nerves.

My mum had an account with Intesa San Paolo in Borgo val di Taro for an extremely long time. When she passed away, they froze her account, so I opened one in my name to pay the bills. I was being charged monthly for the account and separately for a credit card, which I never used and found out later. I also paid commission on direct debits. It took 3 years for the probate. We then found out that they had continued to deduct the monthly charge from my mums frozen account, which we couldn't access or told we could close. They never mentioned that I was being charged for a credit card I didn't use or advise me. When they released my mums money they just gave us a sum without any explanation. I queried it because it was less then we had been told and was told it was taxes. I asked for a breakdown or statement which they did not send and behaved as if I had no right to ask for one. I think its disgraceful when my mum had banked with them for so long, and my sister and I had accounts with them. Both my sister and I closed our accounts due to their unprofessional behaviour and their disregard for their customers. I was grieving for my mum and nothing was ever explained or advised. I would never recommend this bank. They have no idea how to treat people.

They do not answer my emails, my phone calls, I have no access to my own account. Terrible service! Terrible everything. Such a bad experience!!

If I could give them 0, I would! Worst banking services! They do not have apps, they do not have staff, nobody is ever answering to call center! Worst banking experience in Romania!

Bucharest, 26.11.25: a week since I can't use the internet banking application. I filed 6 complaints: the operators are bored (probably poorly paid and the lack of experience with customers is obvious), there is public noise in the background (probably they have cramped offices and other conversations can be heard), they lied to me that "a specialist will contact me" and even after two days no one called me. My money is blocked, I can't make payments or physical withdrawals from the ATM because... the card password doesn't work. I can't actually access my money and all the employees can't help me because they don't know what to do. It's been three weeks since Intesa took over First Bank in Romania and everything is a mess, customers are withdrawing and many employees are complaining that everything is a mockery and they are paid minimum wages regardless of their experience in the banking field. You draw the conclusion.

The application is stupid and illogical and does not provide essential information.

I've been a client of this bank for 15 years, using both my business and personal accounts. I experienced fraud: €5,000 was taken from my credit card without any explanation. After 30 days, despite following all procedures and providing full documentation (including a police report), they denied the refund without proper justification. Customer service is a nightmare: they don't know what to say, and no one is accountable. I will keep this review updated, hoping to resolve the issue positively.

Not great bank - their app is full of glitches which make the most basic operations unpredictable, and I keep getting randomly charged with hidden fees for services I have not used nor requested. I reckon they will be wiped away by online banks shortly.

Their app never works, now also it fails to preceed with money transfers for dumb security reasons. Their digital employees aren’t not even good at checking what is wrong with your profile/app. They sound and seem in charge of nothing. You can have a 6 figure account on their useless bank but still they will leave you without concrete help in any complicated condition you might find yourself. They are the damn representation of Italians not being able to give a service and I am Italian, so don’t get too offended, clowns.

Intesa Sanpaolo Spa from Arad, Romania,
Cant believe how this bank is still in businesses
They treated me like I was their slave and they are my owner.
Was not able to access my account on line
Not able to get a bank card. Need to wait 6 months to come from Bucharest
Not able to transfer funds from my account to my relatives.
Not able to transfer funds from them to another country
Etc. etc. etc.
Lost lots of money being with them for 30 years.
Stupid me!

I as a customer of the ISPbank tried to add credit card on My amazon.it, to make purchases using this Validated, in use, in Wallet, Visa card.Amazon required 'verification', but thee process of getting ISP customer service, live, to complete this, totally failed 3 times. While the Filiale local CS does well, the online Of ISP can be daunting. I have now given up trying and will use other cr card. The programming must be the problem, and indicates a low level of competency.