The worst possible service in Milan
If i could give them zero or negative I would! The worst possible experience in Milan. For five months I have been trying in every possible way, through phone calls and emails, to get in touch with the manager of my account, without success. When I finally went there in person, he spoke to me aside, not even at his desk, and lied to my face saying that everything would be handled online.
After that, for months I tried again to contact him, only for him to tell me after four months of waiting that, in reality, the matter could not be handled online. At the same time, I received calls from the bank asking why I had not contacted this same person in order to finalise the process, because the deadline had expired. So the manager of my account has not noted in any way our first encounter and the million other calls and email I have given him to get in contact with him.
When I went there again in person I was told that the procedure would take 2–3 days. It is now the fourth day and nothing has been done. I was even told, with arrogance, that the problem was only mine and that he cannot do anything.
Then, after being promised that everything would be completed on Wednesday, I was told on Wednesday, “It doesn’t depend on me, you will have to wait longer,” without being given a new date. Initially, they did not even want to let me speak directly to the person in question, only letting me talk with the reception lady as a mediator who would simply repeat that nothing could be done. The guy that was responsible to help me out simply stayed on their desk and did not even had the courtesy to speak to me in person, until I went to the desk.
Disgusting and unbeliavebl behaviour and attitude. I hope no one else ever has to get any service from them, because they will lose a great deal of nerves.