Klarna Reviews 

565,056
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 76,074 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the payment flexibility, which allows them to break down spending into smaller, manageable installments, making desired purchases more accessible and easier on their budget. Many find the app and service incredibly useful for managing expenses, highlighting its ease of use, clear layout, and quick payment processes. People appreciate the speed and respectful treatment from the service, noting its reliability for various needs. However, some customers also noted concerns regarding payment processing, mentioning rigid systems for partial payments and unexpected late fees if a card fails. A few other people also felt that the app's interface has become cluttered, and some found it difficult to delete their accounts.

What people talk about most

Payment

Clients share positive opinions on payment, with many appreciating the convenience of breaking down expenses... See more

User experience

Customers consistently note positive experiences with user experience, finding the app easy to use,... See more

Service

Customers had positive experiences with service, often describing it as exceptionally good, helpful, and... See more

Application

Reviewers mention positive feedback about the app, with many finding it easy to use for shopping, purchasing,... See more

Product

Reviewers highlight positive aspects of the product, with many finding it a helpful tool and a lifesaver for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

luv that i could break up my spending into smaller payments so you could enjoy things you want or need but would not be able to get without waiting to save up. the app is super easy to use except leav... See more

Company replied

Rated 5 out of 5 stars

A life saver every time.i am always looking for flights and holidays and sometimes i do them more often that paying it all at once can be challenging!klarna has made it possible .spreading the payment... See more

Company replied

Rated 5 out of 5 stars

I love Klarna. Professional and trustworthy. I use Klarna to pay for my online orders for so many years now. There are instances that my orders were not okay and I asked for their assistance, Klarna h... See more

Company replied


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

565K reviews

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4.5

All reviews

(565,056)

195,144 reviews in the last 12 months

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Rated 5 out of 5 stars

no problems

no problems, easy pay

23 July 2026
Klarna logo

Reply from Klarna

Hi Carolyn, thank you for your review! We're glad to hear that it's no problems and easy to pay with Klarna.

Klarna Team

Rated 5 out of 5 stars

Awesome

Awesome - never an issue
Keep up the good work guys ! 👊

23 July 2026
Klarna logo

Reply from Klarna

Thank you, Gaz! Really appreciate the support and glad to hear it's been smooth sailing for you 😊

— Klarna Team

Rated 1 out of 5 stars

Disgusting got ripped off with an item…

Disgusting got ripped off with an item that did not arrive and I sent all the proof and because they ended the dispute when I was on holiday as I did not reply they are still charging me for it, I have been once again on an hr chat with someone called lokesh who had me believing this would be resolved but no after all the back and forth KLARNA done nothing they do not protect customers of fraud
THE LINK IN YOUR REPLY DOES NOT HELP ME AT ALL SO STOP PRETENDING TO SOLVE MY ISSUE !!!!!!! I HAVE NOT BEEN REIMBURSED SO WHY REPLY LIKE YOU ARE HELPING …..
This is to KLARNAS REPLY

23 July 2026
Klarna logo

Reply from Klarna

Hi Kazza, we want to apologise for this experience related to your dispute as these not standards we set when it comes to seeking a resolution. If your dispute was closed and there is no resolution, please visit us at https://www.klarna.com/uk/help/delivery-and-returns/why-was-the-investigation-of-my-problem-closed-even-though-my-problem-has-not-been-solved-yet/ steps to follow so we can continue to investigate this and ensure a better experience going forward.

Rated 5 out of 5 stars

easy to usr app and vreat for speading…

easy to usr app and vreat for speading costs over a period of timr

23 July 2026
Klarna logo

Reply from Klarna

Thank you for the great feedback, Barry! We're glad the app is working well for you and that spreading costs over time makes things easier 😊

— Klarna Team

Rated 4 out of 5 stars

I like it

I like it. I like the variety of companies to purchase from.

23 July 2026
Klarna logo

Reply from Klarna

Thank you for the lovely review, L. Michelle! We're happy to hear you enjoy the variety of stores available 😊

— Klarna Team

Rated 1 out of 5 stars

The people through the chat are…

The people through the chat are absolutely clueless and can’t comprehend or understand anything.

23 July 2026
Klarna logo

Reply from Klarna

Hi Ataahua, thank you for your review.

We are really sorry to hear about your experience, we're disappointed this happened and want you to have a better experience; could you please contact us with more details about your case so we can do our best to help. You can find all of our contact info below:

https://www.klarna.com/international/customer-service/

We would appreciate another chance to make this right.

Thanks in advance.

Rated 5 out of 5 stars

this is a great option for buying…

this is a great option for buying things i wouldnt otherwise afford.easy to use snd i feel in control.working great so far

23 July 2026
Klarna logo

Reply from Klarna

Hi Tanya, thank you for your review! We're glad to hear that Klarna is a great option for you, that it's easy to use, and that you feel in control.

Klarna Team

Rated 5 out of 5 stars

Incredible

Incredible
Super facil

23 July 2026
Klarna logo

Reply from Klarna

Hola Rim. Muchas gracias por tu reseña! 😊 Nos alegra que sea increíble y super fácil. Que tengas un buen día!

Klarna Team

Rated 5 out of 5 stars

good payment plan

23 July 2026
Klarna logo

Reply from Klarna

Hi Jo. Thank you for your review! Glad to hear you like the payment plan. Have a great day!

Klarna Team

Rated 5 out of 5 stars

Simple. Fast. Clear.

What I value most about Klarna is its intuitive interface, clear overview, quick processing, and overall ease of use.

23 July 2026
Unprompted review
Klarna logo

Reply from Klarna

Hi Flavia. Thank you for your review! Glad to hear you value the intuitive interface, clear overview, quick processing and ease of use. Have a great day!

Klarna Team

Rated 5 out of 5 stars

very practic

23 July 2026
Klarna logo

Reply from Klarna

Hi there. Thank you for your review! Glad to hear you find Klarna very practical. Have a great day!

Klarna Team

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