Klarna Reviews 

593,496
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 85,924 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the simple payment options, noting that the platform makes managing purchases and spreading costs very convenient. Many individuals highlight that the application is reliable, user-friendly, and helps them handle monthly budgets smoothly without financial stress. However, some customers also noted occasional technical difficulties, mentioning that the mobile application can be slow to load when shopping. Some reviewers were not happy with unexpected service fees or extra costs encountered during their transactions. A few people felt frustrated by strict verification steps, unexpected down payment rules, or credit limit changes.

What people talk about most

Payment

People report positive experiences with payment, highlighting the helpfulness of flexible installment plans... See more

User experience

Consumers find user experience to be positive, highlighting that the application is extremely user-friendly... See more

Service

Reviewers highlight positive aspects of service, noting that it is very helpful for managing payments and... See more

Application

Customers had positive experiences with app, finding it to be a super easy and user-friendly tool for... See more

Product

Reviewers express great satisfaction with product purchasing options, noting that the service makes split... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love using Klarna! It makes shopping so much easier by giving me flexible payment options without making things complicated. The app is super easy to use, payments are clear, and I love being able t... See more

Company replied

Rated 5 out of 5 stars

Klarna has come through for me when I really needed it most. I especially love that I can load the funds on a Visa card and use it literally anywhere that accepts credit card/debit card payments. I wi... See more

Company replied

Rated 5 out of 5 stars

So far Klarna has been a great resource for purchases. I haven’t had any issues with Klarna or payments or deliveries. I highly recommend Klarna for anyone looking for a reliable pay later source.

Company replied

Rated 5 out of 5 stars

I hv had the awesome pleasure of using Klarna for approx 3-4 yrs. I hv thoroughly enjoyed every purchase. I wish I had known about them before EVER using a credit card. It is the best way to shop, rec... See more

Company replied


Company details

  1. Payment Service
  2. Financial Institution

Written by the company

Klarna is the AI-powered global payments and commerce network, on a mission to make shopping smarter and more flexible. Trusted by over 111 million shoppers, Klarna processes 2.9 million transactions daily, providing payment solutions that empower consumers and drive merchant growth. With Klarna, shoppers have the freedom to pay their way—in full, later, or through financing—providing flexibility while seamlessly connecting merchants with high-intent shoppers driving conversions and customer satisfaction. More than 790,000 merchant partners—including Uber, H&M, Saks, Sephora, Macy’s, IKEA, Expedia Group, Nike, and Airbnb—leverage Klarna’s payment options, and marketing solutions to enhance the shopping experience and build long-term customer loyalty. From payments to personalized shopping, Klarna is shaping the future of commerce. Klarna was founded in Stockholm, Sweden and now has offices in Stockholm, London, New York, Berlin and many more. We offer products and services to consumers and retailers within payments, social shopping, and personal finances. Learn more at Klarna.com


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

593K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(593,496)

193,257 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent application has been of…

An excellent application has been of great help and I am grateful to it because it has placed its trust in me, giving me the benefits of being able to buy in installments and thus be able to get the things my son wants. I also want to highlight that the businesses linked to the application are suppliers of excellent quality and customer service. Thank you Klarna🙏🏼💪🏽

6 September 2026
Rated 5 out of 5 stars

Been using Klarna for years and its…

Been using Klarna for years and its excellent. Never any problems and all bills paid on time. Love the layout of the new app,for me it's clean and easy to use.
If you use responsibly its a great financial tool

13 August 2026
Unprompted review
Klarna logo

Reply from Klarna

Leandra, years of excellent use with no problems, loving the new app layout, and great advice about responsible use is wonderful! We appreciate the detailed review! 💛

Klarna Team

Rated 5 out of 5 stars

Very easy process.

6 September 2026
Klarna logo

Reply from Klarna

Very easy process is wonderful! We appreciate it! 🎉

Klarna Team

Rated 5 out of 5 stars

Being able to pay over time makes it…

Being able to pay over time makes it more fesable.. Without it i couldnt always purchase when i want to.. Klarma is a great app..

6 September 2026
Unprompted review
Klarna logo

Reply from Klarna

Thank you, Laurene! We're so happy to hear that being able to pay over time makes it more feasible and that without it you couldn't always purchase when you want to. Great to hear Klarna is a great app for you. 😊

Rated 5 out of 5 stars

As easy as using your debit card!

As easy as using your debit card. No complications, no questions or checks from loud shop assistants-just a simple transaction. Klarna even discreetly show you on their site how much you can spend. (Doesn’t mean you have to max out😂). The Klarna symbol is well displayed so you don’t have to go through the humiliation of asking “do you accept Klarna?”

6 September 2026
Unprompted review
Klarna logo

Reply from Klarna

Thank you, Angela! We love hearing that it's as easy as using your debit card with no complications, no questions or checks from loud shop assistants, just a simple transaction. We're glad you appreciate that Klarna discreetly shows you on the site how much you can spend (and we agree, doesn't mean you have to max out 😊). It's also great to know the Klarna symbol is well displayed so you don't have to go through the humiliation of asking "do you accept Klarna?" We really appreciate the wonderful feedback!

Rated 5 out of 5 stars

It’s very easy

It’s very easy, convenient and consistent to use and it’s acceptable to almost if not all means and matters of paying

6 September 2026
Klarna logo

Reply from Klarna

Nats, easy, convenient, consistent, and accepted almost everywhere is great! We appreciate the review! 🎉

Klarna Team

Rated 5 out of 5 stars

Amazing app

Amazing app, I have the chance to buy more of what I needed/wanted through this app.
Thanks. 🙏🏽🔥

30 June 2026
Klarna logo

Reply from Klarna

Thank you, Guillermo! We're so glad to hear that Klarna is an amazing app and that it gives you the chance to buy more of what you need and want . 😊

Rated 5 out of 5 stars

My shopping always is perfect with…

My shopping always is perfect with Klarna.
I love shopping with my Klarna account.

6 September 2026
Unprompted review
Klarna logo

Reply from Klarna

Thank you, Pandoria! We're thrilled to hear that your shopping is always perfect with Klarna and that you love shopping with your Klarna account. 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look