Karhu Reviews 

188
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality and long-lasting comfort of the shoes, alongside attractive designs that easily stand out. People also highlight the outstanding support team, noting that staff members are remarkably helpful, prompt, and quick to resolve any issues. However, some customers also noted negative aspects regarding the customer service experience. Consumers mentioned facing delayed or entirely missing replies when reaching out for assistance, alongside unexpected difficulties during the return process. A few individuals expressed frustration with unhelpful communication and rigid policies encountered while trying to sort out their purchases.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and stylish designs. Reviewers frequently... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the well-made,... See more

Customer service

Customers report positive experiences with customer service, highlighting prompt, helpful, and professional... See more

Staff

People report positive experiences with staff, highlighting exceptional service and prompt, rapid responses.... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Although I have still not received my replacement package due on (02/09/25/)the overall experience with Marcus (Karhu)has been one of amazement. Between us we found the best way to go forward w... See more

Rated 4 out of 5 stars

I bought the Ikoni Trail 1.0 shoes earlier this year. They are very comfortable but after 5 months there was a hole at the front of one of the shoes after light wear and the soles are still almost new... See more

Rated 5 out of 5 stars

I love Karhu shoes, they are very comfortable, great designs and they are built to last. I also had a really good response from customer services when I contacted them about a small issue with my most... See more

Rated 5 out of 5 stars

I’d had several pairs of trainers from Karhu in the past. I bought a pair of Legacy 96 in October 2024, and had worn them fairly regularly before a fault saw the toebox split from the sole in Septembe... See more


Company details

  1. Shoe Factory
  2. Sportwear Manufacturer

Written by the company

Karhu, founded in 1916 in Helsinki, known for their running shoes and lifestyle sneakers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(188)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 Customer Service

Karhu is an incredible brand I will be supporting for a lifetime. Firstly, the shoes are impeccable quality — creative, comfortable, timeless. Furthermore, their customer service is one of a kind. I’ve reached out to them on numerous occasions and always been impressed with the attention to the customer experience. They are understanding, prompt, and generous. I just gifted my friend a pair of shoes, and she’s in love, too! Their overall brand and the team behind it is evidently aligned and intentional.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Finally, the perfect shoe!

I was looking for something well-made and stylish, that looked different from the thousands of mostly white trainers available out there. I did not expect to find them in Finland! This was my third attempt to buy shoes online, so I was relieved that they looked as good as the photos, were well made AND they actually fit!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

My New Favorite Sneakers for Travel

I bought these Karhu sneakers while traveling in Spain, and they have honestly exceeded my expectations. They are very comfortable, stylish, and well made. I have worn them for walking around the city and they feel supportive without being heavy.

What I like the most is that they combine a classic design with great everyday comfort. They look good with casual outfits, but they also feel practical for long days of walking.

Overall, I’m very happy with my purchase and would definitely recommend Karhu to anyone looking for sneakers that are comfortable, unique, and beautifully designed.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Karhu has been one of my favorite…

Karhu has been one of my favorite sneaker brands for years. Great quality, fantastic colorways, and some of the best customer service I've ever experienced from any company.

It's refreshing to deal with a brand that is so responsive, helpful, and genuinely appreciates its customers. Five stars are simply not enough!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Top notch customer service

This was one of the best customer support experiences I had in a long time.
Email was replied in no time with the solution that positively surprised me, better say shocked me.
That is what separates the company from the bunch and how to keep old ones and gain new loyal customers.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Great shoes

Great shoes, lightweight, comfortable and durable. I've had over 5 diffreent models. Only one pair, the Synchron 2.0, had a failure, but the after-sales support team were willing to give me a replacement and I'm very happy with the replacement.

28 May 2026
Unprompted review

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