KaffeK Reviews 

45,196
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We have been using kaffek now for a few years .All ways very pleased with the company .We have tried a few different top brands .kaffek is just as good and the price is even better ,much cheaper t... See more

Rated 5 out of 5 stars

Nothing but excellent. Have never had any sort of problem with any aspect of products or service or delivery. On last occasion it was Parcel Force who failed to provide service expected. B... See more

Rated 5 out of 5 stars

I've been a Kaffekapslen customer for a good while now, and I keep coming back for a reason. The coffee is consistently excellent and every order arrives with real care and attention. What I value m... See more

Rated 3 out of 5 stars

They supplied faulty decafe pods that ended up breaking my machine. Unfortunately I'd made a second order which arrived before I knew, and the new pods were all faulty when I opened box. They s... See more

Company replied

Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.


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4.5

Excellent

TrustScore 4.5 out of 5

45K reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(45,196)

6,422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kaffek - Superb !

Excellent coffee,very good price,quick delivery and an all round very professional service - thoroughly recommended.

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible service! (and theft!)

On June 13, 2026 I have ordered coffee for a total of 74 euros and have been waiting for my package to arrive.
Today, July 22nd, 2026, i have received an e-mail from the company, saying that my address wasn’t correct (it’s a lie!) and that my package was being returned to them!!! My address was correct on my order and nobody ever tried to reach me about anything! This is just a lie!
I have been waiting for more than a month and now I’m left without any coffee (or answer!!!)
I definitely do not recommend!

Addition on July 23rd: today I have received an email from them saying that the money I paid will be returned minus 10 euro for return of the goods!
I repeat: my address was absolutely correct!
They are just lying!
I just want to warn people about their tricks!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Really great prices

Really great prices, easy to use website, free delivery (over £39) and with me in a few days. I can't really ask for more.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great price

Great price! Great delivery! And most importantly Great coffee. Have ordered 3 times in the last 4 months. And could not be happier 😀❤️

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Love KaffeK

Love KaffeK. Super fast delivery. Got a great deal on a new coffeemaker. Excellent company/website to deal with. Reliable, their pods are "The BEST". Thanks KaffeK 😊

2 July 2026
Unprompted review
Rated 3 out of 5 stars

Update - satisfactory resolution faulty decafe pods - refusal to compensate even half the value

They supplied faulty decafe pods that ended up breaking my machine.
Unfortunately I'd made a second order which arrived before I knew, and the new pods were all faulty when I opened box.
They show no interest in collecting the full and almost full box from 2nd order, and only want to offer €15 gift card as compensation for €30-odd of pods. And take no responsibility for the damage done.
I Offered compromise but am very disappointed with the response.

Customer care subsequently came back and agreed to a reasonable compromise.
I am happy to continue as a customer.
I will see they are very good value and well priced overall

12 July 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for taking the time to share your experience, and we are truly sorry to hear about the difficulties you have faced.

We completely understand your frustration. Receiving faulty pods is unacceptable, and we take the concern about damage to your machine very seriously. We also hear your disappointment regarding the compensation offered, and we want to make sure your case receives the attention it deserves.

Thanks for sharing more details about the case. I've now replied to the case with a solution.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

Wonderful experience

The shops and supermarkets in Dublin, Ireland don't sell the Lavazza coffee pods anymore. They were so expensive.
The cost of the pods on this site are so cheap.
The delivery service is great and so easy to order.

7 July 2026
Unprompted review

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