MaxiCoffee.com Reviews 

Very disappointed with the last delivery. Only half of the order arrived, which made the delivery very expensive, paying the full delivery cost. Tried to contact the company twice, no feedback or any communication.
They're unreliable and I am not using them, again! I'm looking for new solutions, a different company or a different coffee machine, when I can purchase the coffee from supermarkets....

I needed a new roasting chamber for my 15 year old Gene Cafe coffee roasting machine. This company was one of only a few that was able to supply this and at a very reasonable price. The chamber contains fragile glass and the excellent packaging made sure that it was not damaged in transit.

Awful customer service.
The item was packaged poorly, arrived damaged.
It’s been weeks and I still haven't received a return label.

Can’t recommend this company.

I ordered several products, paid for home delivery, was home and tracking the delivery truck, and suddenly the status changed to "delivered at home". But it wasn't. Apparently it was delivered to a store somewhere, so I suppose now I have to pick it up. And the maxicoffee website has no way of requesting help, just some useless faq. I'm not ordering there again.

I ordered on 11 August 2026, paid £58.00 (Order: SFCC-00007487 / Invoice: F/NS-0004559).

Their chosen courier, DPD, confirmed the parcel was returned to sender on 17 August 2026 due to DPD’s own operational error. That is Maxicoffee’s responsibility, not mine.

Yet here we are, over 15 days since they received my payment, and my refund is still being withheld. The fault lies entirely with their courier, but they are penalising me and refusing to release what is rightfully mine. Repeated requests have been ignored; I am strung along with vague promises while they hold my money.

It is baffling, and frankly unacceptable, that a customer should wait and suffer for a mistake the company made in picking a substandard courier.
Where is the logic in punishing the customer for your error?

If you buy from here, expect to pay, lose your goods through their courier’s fault, then fight for weeks just to get your own money back. Avoid until they learn to take responsibility for their own choices.

I haven’t received my order yet,but when I tried to track it the email address and password I had put in when ordering wasn’t accepted,when I went to try and find out why I couldn’t find any information to find out why.
But I did find out it’s a French company and I might have to pay a custom’s charge I am upset as there was no mention on their website so not very happy.

⭐ 1 Star – Really disappointing

Really disappointed with MaxiCoffee. They kept around £2,200 of my money for nearly two months, and every time I contacted them I was told something different.

They had already cancelled previous orders because they said the online price of £9.90/kg was a mistake. They changed it to £11.50/kg, so I accepted the higher price and ordered again.

After waiting nearly two months, they called me and told me my order would finally be sent on Monday. Then just two hours later, I received an email saying they were cancelling it because the price had gone up again.

After all the waiting and messing around, they offered me a £15 voucher.

Very poor experience and honestly not what I expected from a company like this.

Ordered a coffee machine advertised as free postage but then expected to pay custom tax, so declined order. Still waiting for a refund over a month later. Contacted company numerous times and still no refund

MaxiCoffee have been a brilliant service to use found it a few years back when Googling a cheaper alternative to branded Dolce gusto pods and this site came up and found my flavour for like £1.98 at the time this was mind blowing ordering was very easy and it saves my details so next check out is even more smooth... And it is. Only downside is delivery but I would only knock half a star just because of the length of time it takes for arrival sometimes two weeks but I feel this should be a bit quicker for the price we pay and I have had quicker deliveries from Europe cheaper.... But once arrived it's packaged well and I'm never disappointed with the product.

Hi I am sorry I do want to do another order but my email adress or password was Not accepted
I tried different times without sucesos
I Hope you can help me

Never buy anything from these guys, their idea off customer service is a joke. Presented them with a defect (loose handle) on a portafilter right after taking delivery. Send them a video, with to the best of my abilities the loose handle. And than they went Stumm.

order never arrived(returned by courier) and have been waiting 2 months for a refund. Most emails ignored and have been sent the same thing promising a refund within 2 weeks 3 times but no refund or explanation.

My warning is that if anything goes wrong you are going to waste hours of time and struggle to get your money back.

Very serious and fast delivery

Everything went smooth until i wanted to cancel my order 5min later becuase I ordered wrong. They ignored all my messages and still sent out the wrong products. DO NOT USE

Something new it was good

I purchased couple of times on this website..they started to change and remove items on their website weekly..
After they sended to me the wrong items i tried to resolve the question by email..after weeks no replied or anything from this company to resolve the matter..
Tried to phone them, more then 1 hours waiting on the phone, they closed the call..
I will not advise to buy coffee here if your are going to use them as supplier

We used a maxi coffee machine at a service station- it said if the coffee was not delivered you would not be charged- yet I find my bank statement showing charge for 5 coffees of which I never got one. Literally daylight robbery!!!! Terrible company/service.

I enjoy almost everything about this company, but certain capsules have a habit of exploding (vellutato).I have contacted the company stating that I do not require recompense. All I want is reassurance that the matter is in hand and the pods will be manufactured to an acceptable standard.

Their products are amazing for the price-quality ratio on orders. Their customer service is even more helpful and beneficial. I thought it'd be good for more people to know what standards to expect from MaxiCoffee. To many more purchases (and maybe future partnerships) with them

Excellent website. I bought my coffee pods for half the price compared to UK retail websites. Thank you for affordable coffee!

The delivery arrived in good packaging, and since my order was under £120, there were no customs or VAT fees to pay! I highly recommend them.