MaxiCoffee.com Reviews 

You get a welcome discount but if you order you can't use it my order was over 65 en still no use .

Consistant and reliable service.

Everything went wrong with my last order. It all started from their system upgrade which required reset of the password. It simply did not work - despite more than 10 attempts, no password link was sent to my email address.
Meanwhile, my order monthly scheduled for 09.10. did not arrive. I called their customer service line only to hear that it was a fault of Colissimo which didn't collect the parcel. Nonsense. Maxi Coffee always charges when the order is ready for pickup - not my case. I was promised my order would be sent asap. Instead, I received the mail stating cancellation.
I called them again to hear that I shouldn't worry - my order for 09.10. was cancelled but a new order was created for the shipment on 21.10.
By 28.10. still nothing happened and when I called (3rd time, each time long wait to them to pick up) I was told my order could not be found and that I should call again and dial a different number to enquire about my status.
On 29.10. I finally managed to log into my account. On my profile page I found a weird note that payment mode was missing but then, when I started digging deeper the information regarding my credit card was up to date and complete. My order was "in progress since 21.10." with no shipment date specified.
I gave up on them and cancelled my monthly order.
Oh, I didn't even mention the fact that they never replied to my enquiries sent via their website.
They make good coffee. Pitty it is impossible to have it delivered.

I have ordered coffee from MaxiCoffee several times and for the first time a few weeks ago I experienced what I would call an irregularity. When my two kilos of Borbone coffee beans arrived, both bags had been finely cut open as if to inspect the contents. I confronted MaxiCoffee with this fact and upon recipt of a photo of the damage, they immediately sent me two new kilos of Borbone coffee beans which arrived unharmed. Accidents and damage can happen, and as a customer I find MaxiCoffee's way of handling the situation admirable and fully satisfactory! I will happily order coffee from them again! :-)

Always lovely coffee. Great choice. Easy ordering.

I really like the products and the store itself, however, interaction with the website can sometimes be pretty annoying and frustrating. I do not like the politics of how the promo codes work: you cannot use them more than once. Combined with poor software engineering, this results in situations when your payment procedure was interrupted but the website already registers as if you have used the promo. Why cannot this flag be triggered only after the final registration of the order? This is not the first time I face this issue, and I do not understand why a store would not just lower the amount of discount and allow the promos to be used multiple times instead of this penny-pinching.

This is a front for hackers and identity thiefs !! Two months ago someone used my Paypal account and "bought" 752 euro worth of goods, I immediately asked them to stop it or provide any information for tracking the shipement or anything at all, I sent 3 separte emails and they never replied which begs to the conclusion they were in on it. Don't trust the fake reviews, they're spammers !!!!

I’ ve bought an coffee machine filter
Firstly I wasn’t told that I had to pay The Custom duty.
Secondly the item was sent back by DPD and it took them weeks for them to refund my money and still waiting.
NOT HAPPY

Very disappointed with the last delivery. Only half of the order arrived, which made the delivery very expensive, paying the full delivery cost. Tried to contact the company twice, no feedback or any communication.
They're unreliable and I am not using them, again! I'm looking for new solutions, a different company or a different coffee machine, when I can purchase the coffee from supermarkets....

I needed a new roasting chamber for my 15 year old Gene Cafe coffee roasting machine. This company was one of only a few that was able to supply this and at a very reasonable price. The chamber contains fragile glass and the excellent packaging made sure that it was not damaged in transit.

Awful customer service.
The item was packaged poorly, arrived damaged.
It’s been more than 1 month and I still haven't received a return label.

Can’t recommend this company.

I ordered several products, paid for home delivery, was home and tracking the delivery truck, and suddenly the status changed to "delivered at home". But it wasn't. Apparently it was delivered to a store somewhere, so I suppose now I have to pick it up. And the maxicoffee website has no way of requesting help, just some useless faq. I'm not ordering there again.

I ordered on 11 August 2026, paid £58.00 (Order: SFCC-00007487 / Invoice: F/NS-0004559).

Their chosen courier, DPD, confirmed the parcel was returned to sender on 17 August 2026 due to DPD’s own operational error. That is Maxicoffee’s responsibility, not mine.

Yet here we are, over 15 days since they received my payment, and my refund is still being withheld. The fault lies entirely with their courier, but they are penalising me and refusing to release what is rightfully mine. Repeated requests have been ignored; I am strung along with vague promises while they hold my money.

It is baffling, and frankly unacceptable, that a customer should wait and suffer for a mistake the company made in picking a substandard courier.
Where is the logic in punishing the customer for your error?

If you buy from here, expect to pay, lose your goods through their courier’s fault, then fight for weeks just to get your own money back. Avoid until they learn to take responsibility for their own choices.

I haven’t received my order yet,but when I tried to track it the email address and password I had put in when ordering wasn’t accepted,when I went to try and find out why I couldn’t find any information to find out why.
But I did find out it’s a French company and I might have to pay a custom’s charge I am upset as there was no mention on their website so not very happy.

⭐ 1 Star – Really disappointing

Really disappointed with MaxiCoffee. They kept around £2,200 of my money for nearly two months, and every time I contacted them I was told something different.

They had already cancelled previous orders because they said the online price of £9.90/kg was a mistake. They changed it to £11.50/kg, so I accepted the higher price and ordered again.

After waiting nearly two months, they called me and told me my order would finally be sent on Monday. Then just two hours later, I received an email saying they were cancelling it because the price had gone up again.

After all the waiting and messing around, they offered me a £15 voucher.

Very poor experience and honestly not what I expected from a company like this.

Ordered a coffee machine advertised as free postage but then expected to pay custom tax, so declined order. Still waiting for a refund over a month later. Contacted company numerous times and still no refund

MaxiCoffee have been a brilliant service to use found it a few years back when Googling a cheaper alternative to branded Dolce gusto pods and this site came up and found my flavour for like £1.98 at the time this was mind blowing ordering was very easy and it saves my details so next check out is even more smooth... And it is. Only downside is delivery but I would only knock half a star just because of the length of time it takes for arrival sometimes two weeks but I feel this should be a bit quicker for the price we pay and I have had quicker deliveries from Europe cheaper.... But once arrived it's packaged well and I'm never disappointed with the product.

Hi I am sorry I do want to do another order but my email adress or password was Not accepted
I tried different times without sucesos
I Hope you can help me

Never buy anything from these guys, their idea off customer service is a joke. Presented them with a defect (loose handle) on a portafilter right after taking delivery. Send them a video, with to the best of my abilities the loose handle. And than they went Stumm.

order never arrived(returned by courier) and have been waiting 2 months for a refund. Most emails ignored and have been sent the same thing promising a refund within 2 weeks 3 times but no refund or explanation.

My warning is that if anything goes wrong you are going to waste hours of time and struggle to get your money back.