Fruugo Deutschland (DE) - fruugo.de Reviews 

25,450
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Because this is medicine, I think the idea of shipping is totally silly and life threatening. It takes two weeks to arrive from England to Germany. Maybe sad that Germany doesn’t sell this. However, p... See more

Company replied

Rated 3 out of 5 stars

1) While traveling far away, it took old address from Paypal, not asking for delivery address. 2) Changing addresses took ages 3) same goes for 1 month shipping time, while expecting 3 to 4 days, o... See more

Company replied

Rated 5 out of 5 stars

Hello I was very happy when I received my merchandise and will have the items installed in 2 weeks.But thanks for wrapping my merchandise with so much care.I will pass the word on to my friends when t... See more

Rated 5 out of 5 stars

First I was sceptical but gave it a try. The ware was excellent, every step was communicated. So over all buying at fruugo was a very good experience i could really recommend!

Company details

  1. Online Marketplace

Written by the company

Willkommen bei Fruugo, einem Online-Marktplatz mit einer riesigen Auswahl an Produkten zu günstigen Preisen: Kosmetik, Gesundheit, Sport, Mode, Elektronik, Haushalt, Garten und vieles mehr.

Written by the company


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.de

4.1

Great

TrustScore 4 out of 5

25K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(25,450)

2,233 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Portable Air Condition

Bought a portable Air Condition, order 235356269, confirmed by the seller Sucessbuy Official Store Global . The very next day it was cancelled by Fruugo, aledging that I had cancelled the order when I did not . The reason given by mail after complaining , is that the item was out of stock . Defenately not a trustworthy platform and never to buy anything else in future .

26 June 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thank you for your review.

Unfortunately we were unable to fulfil your order on this occasion.

Fruugo and the retailer send their deepest apologies for any inconvenience caused.

Kind regards,

Rated 5 out of 5 stars

Well done!

Ordering, delivery, packaging and the information flow, everything went fine.
No reason for being unsatisfied.

29 June 2026
Rated 1 out of 5 stars

Wrong discription

Wrong discription. Impression was given for 5 articles which was ok, but delivery was only one. This article costs 10,-- € and they have invoiced 59,-- €. Retoure to China 65,-- €. Makes no sense.
Hands away from this company.

17 June 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thank you for your review.

I am very sorry to hear about your order.

A member of our Customer Care Team will be in contact to help resolve this issue.

Kind regards

Rated 5 out of 5 stars

Security

Everything arrived in perfect condition, the product quality and wrapping was also perfect, they really care for your product and it's safety👌👍

16 June 2026
Rated 5 out of 5 stars

Hello I was very happy when I received…

Hello I was very happy when I received my merchandise and will have the items installed in 2 weeks.But thanks for wrapping my merchandise with so much care.I will pass the word on to my friends when they need something to order merchandise at your company.

15 June 2026
Rated 1 out of 5 stars

Terrible product quality

Terrible product quality, a complete disappointment! The paint is peeling, the edges are uneven, it's just a fake. I'm returning it. Don't buy anything from this store!!!

19 May 2026
Unprompted review
Fruugo Deutschland (DE) - fruugo.de logo

Reply from Fruugo Deutschland (DE) - fruugo.de

Hello,

Thanks for your review. 

I'm very sorry to hear you are having some issues with your item, but I'm more than happy to look into this for you.

A member of our team will be in touch with you shortly to assist.

Kind Regards,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look