Great selection and discounts
Great selection and discounts, very fast shipping.
27 May 2026
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
4.4
Excellent
195 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Package went missing and no refund offered
I ordered with them already a few times and it was okay, nothing special. This time my package was stolen in the Bpost locker and Flaconi has been ignoring me for 3 weeks and now come back to ask me to report it to the police. So I guess I won't get a refund or an actual package. Be careful to order from here because if you're unlucky like me, you will lose your time and money.
7 May 2026
Unprompted review
Reply from flaconi België
Hi, thanks for sharing your feedback. We are really sorry to hear that your package was stolen, but please understand that a police report is a mandatory legal requirement for us to claim the loss with the courier and process your refund. Since we cannot match your review to an account and haven't received your order details yet, please message our customer service directly with your order number so we can guide you through this and resolve it quickly.
THE WORST EVER ONLINE SHOP!!
THE WORST EVER ONLINE SHOP!!!
I ordered two perfumes on the 5th April and still haven't received them because of Bpost's union actions, BUT this company refuses to refund me. I don't need their perfumes anymore; all I need is my money back, which was not little !!!!
7 May 2026
Unprompted review
Reply from flaconi België
Hello, thank you for your feedback.
We take all feedback seriously and would like to look into this for you right away. For privacy reasons, we cannot track your request without an order number. Please contact our customer service team at service@flaconi.be with your order details so we can assist you directly.
Regards, your flaconi team
Very happy with my order
Very happy with my order. Fast shipping. Everything is ok 👍 will order again
3 May 2026
Unprompted review
I warmly recommend this page
I warmly recommend this page. I ordered three gift sets, the perfumes are perfect, the service is efficient and fast, and every time I receive a gift voucher with my order. I am extremely satisfied!
26 November 2025
Unprompted review
Great
Buying in flaconi has been a good experience overall. I do all my shopping online, and i find this site to be one of the most reliable that also offers great prices/sales. Good selection of products and fast delivery. I absolutely recommend it :)
11 March 2025
Unprompted review
Reply from flaconi België
Hello Dina,
Thank you for your positive feedback.
We are pleased that you were happy with your order and we hope you enjoy your new items.
Best regards,
your flaconi team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.