Hi dear Etel Team, Happy New Year 2026. We would like to sincerely thank your bilingual customer service representative, John, for his friendly and professional support. He answered our questi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been with E.Tel for over a year now and I’m genuinely impressed. The coverage has been reliable across Sydney and I rarely experience dropouts. Their plans are affordable, straightforward, and of... See more
Company replied
I’m always looking for the cheapest carrier option. Some say I’m frugal, some say I’m stingy. For me it’s all about pointing the middle finger at the big three carriers who continue to rip us off!... See more
Company replied
I’ve had an excellent experience with E-tel. It’s a small Australian telco, but the level of service easily rivals the big providers. Whenever I’ve needed support, it’s been easy to speak with some... See more
Company replied
Company details
Written by the company
E.Tel Mobile is a fast growing mobile service provider in Australia delivering unbeatable mobile plans via the Optus network. We also keep customers connected at home through our high speed and stable E.Tel NBN services, and abroad via our instant and easy travel eSIM service. Download the E.Tel mobile app to stay connected wherever you go! Here we believe that mobile communication should be simple, with clear and transparent pricing. Your mobile services should be affordable and flexible, and packed with everything you need to connect with the world. Our local team loves hearing from you. You should not need to sift through pages of self-help or wait hours on hold. We endeavour to provide the highest quality, human customer service to you. At E.Tel, we truly value every customer!
Contact info
Address: 204/66 Berry Street, 2060, North Sydney, Australia
- 1300 383 588
- support@etel.com.au
- etel.com.au
4.5
Excellent
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Great value monthly plan and excellent…
Great value monthly plan and excellent customer service by Lizette
25 June 2026
Unprompted review
Reply from E.Tel Mobile
Hi Maria, Thank you so much for your wonderful 5-star review! We're thrilled to hear you love our great value monthly plan and that Lizeth provided excellent customer service. Your support means the world to us, and we're here anytime you need us. Have a fantastic day!
No customer service.
No customer service.
Had two different accounts trying to merge, but never replied. Than got an invoice that was overcharging (signed up for the $20 offer for 3 months - charged me $32.1 instead for the first month).
Tried to go through email, been 2 weeks since previous, and the recent last 2 days hasnt responded also.
Called today and been just on the line for over 30min with no answer. Decided to just move onto another provider
16 June 2026
Unprompted review
Reply from E.Tel Mobile
We sincerely apologise for the experience you’ve had. We understand how frustrating it must have been to wait for a response regarding your account merger and billing concerns, especially after trying to contact us through multiple channels.
We’re sorry we were unable to provide the prompt and effective assistance you expected. Your feedback is important to us, and we’ll use it to review our communication and support processes to help prevent similar experiences in the future.
Thank you for taking the time to share your feedback, and we sincerely apologise for the inconvenience caused.
Good value 30 day 20GB Asia e-sim
I bought the 30 day Asia e-sim for my Thailand, Vietnam trip. I had difficulties at first adding the e-sim but I phone e.tel and also emailed them and Lizeth in service helped solve the issue. I have been successfully using the e-sim in both Vietnam and Thailand and thought it was very good value. Would highly recommend.
28 May 2026
Unprompted review
Reply from E.Tel Mobile
Thank you so much for your wonderful 5-star review! ⭐ We’re thrilled to hear that you had a great experience using our Asia eSIM across Thailand and Vietnam. We’re especially glad Lizeth was able to assist and make the setup process easier for you. Your kind words and recommendation mean a lot to our team. We hope to assist you again on your future travels! 🌏✈️
Terrible service - poor experience
Terrible service.
Wanted me to email them a copy of my ID (Securely, really)
Not very good service at all.
Very poor.
11 April 2026
Unprompted review
Reply from E.Tel Mobile
Hi Mark, thank you so much for your feedback, it was escalated to management and our processes have been updated so that it is no longer mandatory to provide ID for travel eSIM purchases. Appreciate your help in improving our services and we hope to serve you and our customers better in the future!
Great service and network. Can call overseas and use internet without disruption.
Great service and network.
24 January 2026
Unprompted review
Reply from E.Tel Mobile
Hi Mohammed,
Thank you for the 5 stars and for sharing your experience. We are really glad to hear the service and network have been working well for you, especially for overseas calls and internet use!
We truly appreciate your support. We also now offer travel eSIMs also with highly competitive pricing, if you have an international trip coming up please check it out :)
The E.Tel Team
easy to work with and always helpful
21 January 2026
Unprompted review
Reply from E.Tel Mobile
Hi Doug,
Thank you for the 5 stars and your kind feedback. We are glad to hear you have found our team easy to work with and helpful whenever needed.
We really appreciate your support!
The E.Tel Team
Happy New Year 2026!
Hi dear Etel Team,
Happy New Year 2026.
We would like to sincerely thank your bilingual customer service representative, John, for his friendly and professional support. He answered our questions and sorted out our issues on 2 January 2026.
Thanks for this great start to the new year and left us with a very positive impression.
Wen&Michael :)
2 January 2026
Unprompted review
Reply from E.Tel Mobile
Hi Wen & Michael,
Thank you very much for your wonderful message and the 5 stars!
We are delighted to hear that John was able to assist you with friendly and professional support. We will be sure to share your kind words with him.
Thank you again for taking the time to share your experience. It means a lot to our team.
The E.Tel Team
No issues with Etel
I have never had any issues with Etel, their staff have been incredibly helpful whenever I have needed it.
5 January 2026
Unprompted review
Reply from E.Tel Mobile
Hi Nicole,
Thank you for the 5 stars and for your kind feedback. We are really glad to hear you have had a smooth experience with E.Tel and that our team has been helpful whenever you needed assistance.
We truly appreciate your support!
The E.Tel Team
Easy to switch providers
Easy to switch providers. No down time when changing over. Very helpful staff.
1 May 2025
Unprompted review
Reply from E.Tel Mobile
Hi Kevin,
Thank you for the 5 stars and for sharing your experience. We are glad to hear the switch was smooth and that our team was able to assist you along the way!
We appreciate your support and are happy to have you with E.Tel.
The E.Tel Team
Decent price and overall value
Decent price and overall value. I have been with them for close to 2 years and haven't had any major issues.
29 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Ally,
Thank you for the 4 stars and for being with E.Tel for nearly two years. We are really glad to hear you have found the pricing and overall value worthwhile, and that the service has been working smoothly for you.
We truly appreciate your continued support and are always looking for ways to make the experience even better.
The E.Tel Team
Good provider with fair pricing!
22 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi there,
Thank you for the 5 stars and your feedback. We are glad to hear you are happy with the service and fair pricing.
We also now offer travel eSIMs also with highly competitive pricing, if you have an international trip coming up please check it out :) We really appreciate your support.
The E.Tel Team
Reliable and hassle-free service
Reliable and hassle-free service. Easy to deal with.
7 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Raymond,
Thank you for the 4 stars and for sharing your feedback. We are glad to hear you have found the service reliable and hassle free, and that our team has been easy to deal with.
We appreciate your support and will keep working to make the experience even better.
The E.Tel Team
I am happy to be an Etel customer
I have been a customer of Etel about 10years,because I am having a quick response if I have questions .Their service is excellent too.
9 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi George,
Thank you for the 5 stars and for being with E.Tel for around 10 years. We are very glad to hear you have consistently received quick responses and excellent service.
Your long term support means a lot to us. We also now offer travel eSIMs also with highly competitive pricing, if you have an international trip coming up please check it out :)
The E.Tel Team
E.tel are not trustworthy
E.tel are not trustworthy, I ported out a service from them which they admit happened on 13 November 2025. I have since received an account for December 2025 and January 2026 for a much higher amount. Despite my complaints they say the sim is still active notwithstanding the port out which they admit. It seems to me that this Company cannot be trusted. After this review E.tel contacted me and agreed to waive the charges if I modified the review.
17 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Andrew,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating billing issues can be.
When a number is successfully ported out, the mobile service itself is normally transferred to the new provider. However, in some cases the underlying account may remain open until it is formally closed in our system, which can sometimes cause confusion with billing. We always aim to resolve these situations quickly and fairly once they are brought to our attention.
Regardless of whether you update your review, we'll waive the charges and take this as a lesson to serve customers better. Thank you for taking the time to provide your feedback.
The E.Tel Team
Reasonable fees and good service
14 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Craig
Thank you for the lovely review. Really glad to hear you’re enjoying the reasonable fees and good service. If there’s ever anything we can do to make your experience even better, we’re always here for you!
Excellent customer service
Excellent customer service. Quick and painless to change from one of the big Telcos. My call was answered immediately, no waiting on hold.
14 July 2025
Unprompted review
Reply from E.Tel Mobile
Hi Margaret!
Thank you for the lovely review. We’re so happy to hear the switch was quick and painless for you, and that you got straight through without waiting. We’re always here anytime you need us!
Cheap and works well
E.Tel is a great low-fee option. Never had any issues after using it for 2 years.
13 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Joseph!
Thank you for the great review. Two years with no issues really means a lot to us. So glad you’re enjoying the low fees and smooth service. We appreciate you!
E tel is a very nice small company
E tel is a very nice small company, Pragmatic and convenient to all users. I dare say it is one of the best telecom company on service. I have no doubt that I may recommend it to my friends.
13 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Lee
Thank you for the kind words. We’re so happy you find E.Tel convenient and helpful. Hearing that you’d recommend us truly means a lot. If there’s anything we can improve to get you to a full five stars next time, we’d love to hear it!
Good assistance to phone operation…
Good assistance to phone operation hiccup
12 December 2024
Unprompted review
Reply from E.Tel Mobile
Hi JKWAN
Thank you for the review. Glad we could help sort out your phone hiccup quickly. Always here if you need anything!
Good service and nice price
11 December 2025
Unprompted review
Reply from E.Tel Mobile
Hi Ben
Thank you for the great review. Really glad you’re enjoying the good service and price. We appreciate you being with us!
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