Erth Labs Reviews 

1,249
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 1,091 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major delays, noting that their orders took weeks to arrive or never shipped at all. Many buyers also pointed out that they encountered issues with recurring subscriptions and struggled to cancel them. People felt that customer support was unresponsive and unhelpful when trying to resolve these issues. However, some customers also noted that the coffee tasted great and provided a nice energy boost. A few other people also felt that the support team resolved their inquiries quickly when they managed to get in touch.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding taste and... See more

Order

Reviewers mention negative feedback about order processes, citing extreme delivery delays and missing... See more

Customer service

People report negative experiences with customer service, noting that it is a nightmare and highly... See more

Response time

Clients share ambiguous opinions on response time, reflecting a high level of disagreement among reviewers.... See more

Subscription

Customers consistently note negative experiences with subscription, primarily due to automatic enrollment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RUN, Do Not Walk away from the offers on your social media feeds. I like mushroom coffee for the caffeine reduction and the benefits of adaptagens and essential mushrooms. I bought one bag as a one-... See more

Rated 1 out of 5 stars

Only because Zero is not an option. Your cancellation portal does not work and you sent me coffee when I told you to cancel and informed you that the portal did not work. Your bots just continued wi... See more

Rated 1 out of 5 stars

I did not approve saving my credit card details, and did not approve recurring orders. I got an email from ERTH Labs that they could process a re-order due to not having my CVV number, which I did not... See more

Rated 1 out of 5 stars

Be very careful. This was a really bad experience. I was notified that a first auto ship was in the works. IIMMEDIATELY contacted the company NOT TO SHIP. Was told if a shipment arrived, I could re... See more


Company details

  1. Coffee Store
  2. Health Food Store

Written by the company

At Erth Labs, we're on a mission to reinvent your daily coffee ritual. Our flagship Superfood Brew blends smooth, low-acid coffee with powerful functional ingredients like Lion's Mane, Turkey Tail, Cordyceps, Ashwagandha, and Collagen to support clean energy, sharper focus, and vibrant wellbeing with every cup. We believe feeling your best shouldn't be complicated—which is why we've created a delicious, easy-to-enjoy coffee that helps you fuel your day and build healthier habits, one sip at a time.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.3

All reviews

(1,249)

1,227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It’s been a month if not longer and…

It’s been a month if not longer and still no product. All I keep hearing is it on its way to check the tracking it’s still stuck in Los Angeles. I think this is a scam and they should refund my money. Otherwise I am going to let everybody I know that this is a scam. My order number is 89680.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! If I could give 0 stars I would. I receiceved the initial package, but have not received any others since then. They charge me 40$ per month on a subscription, but when i try to "manage my subscription" on their website - from the link THEY EMAILED ME! - they tell me my subscription doesn't exist. Yet they happily take 40$ a month from me. There is no human to speak to or email, and no way to cancel. 100% scam

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I have tried most of the other brands…

I have tried most of the other brands of mushroom coffee. The Erth brand mushroom coffee has been the first that I experienced a noticeable improvement right away to my energy levels and mental clarity. As for the taste, Erth blend is by far number one.
For improving your product, I would recommend making Erth brand available in a larger quantity container at a lower cost.

6 September 2026
Unprompted review
Rated 2 out of 5 stars

The taste was great and I was excited…

The taste was great and I was excited for the process. My bag is almost finished which means I’m more than 20 days in and I have seen no flatter stomach results. I am ridiculously bloated every night, more than before. My second bag has arrived and hesitant to continue.

9 August 2026
Unprompted review
Rated 1 out of 5 stars

Misleading! Expensive! Unauthorised order

I ordered once and I got charge for another unauthorised order. I co ntacted as soon as I saw a charge but does not want to refund. They just sign you up for auto subsription and when i said i dont want., they just t say it has been shipped blah blah. Plus you the orixe is in AUD then you get charge more because they convert it to US. Misleading, total scam!!!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Erthlabs: A Customer Support Nightmare!

I ordered from Erthlabs two months ago, and my order finally arrived just days ago. My attempt to cancel my subscription was a complete disaster. The website repeatedly asked me to confirm my email to send a cancellation link, only to return an error every time. I felt trapped while they continued charging my account for another month. In frustration, I had to contact my bank to block them.

After receiving my order, I reached out to customer support to officially cancel my subscription. Instead of resolving my issue, they sent me the same flawed cancellation link, leading to the same technical problems I had faced before. I followed up again, but to my dismay, discovered their customer support is run by an AI agent, leaving me with no real help.

I strongly advise against doing business with Erthlabs. They don’t deserve a single star!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for this producf on 12…

Ordered and paid for this product on 12 Aug 2026 in the amount of $52. I never received it. I reached out to Customer Service and got a form email. I still don't have what I paid for more than three weeks ago. I will be disputing the charges on Monday.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

I NEVER received my order!!

I NEVER received my order!!
I emailed you that I never received it and no one has responded.
Just give me back my money!!!
Horrible customer service!!

15 August 2026
Unprompted review
Rated 4 out of 5 stars

I was declined because of my credit…

I was declined because of my credit card. I have had no trouble using it elsewhere. Maybe it’s not to be. At any rate I did find another similar item that I will be using for awhile.so I may try again at a later date. Thank you.

6 September 2026
Unprompted review
Rated 4 out of 5 stars

comparison kits

i just recieved my kit after contacting company inquiring about delay of delivery after the funds were withdrawarn from my account on aug. 24. and not recieving my products- i ordered kit plus extra bag of coffee. I enjoy the taste of the coffee but i didnt recieve the stickers .in the kit which is ok..i just ordered several different mushroom coffee kits to compare ...and the book was also missing..

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Worst business I have encountered

Worst business I have encountered. This business is an unprofessional business, and will likely disappear in under a year.I purchased the product, disliked it, went to return it well before the 45 day risk free guarantee period and was told that 'we no longer have this policy'......it's currently plastered all over their site. Complete scam, unfortunately I fell victim.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I haven't received either of my orders…

I haven't received either of my orders (signed up for subscription) and I can't seem to get an email response from anyone but the AI bot. Beginning to think Erth is a scam. Order at your own risk.

5 September 2026
Unprompted review

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