Erth Labs Reviews 

1,252
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Considering 1,091 reviews, most reviewers were unhappy with their experience overall. Customers frequently experienced major delays, noting that their orders took weeks to arrive or never shipped at all. Many buyers also pointed out that they encountered issues with recurring subscriptions and struggled to cancel them. People felt that customer support was unresponsive and unhelpful when trying to resolve these issues. However, some customers also noted that the coffee tasted great and provided a nice energy boost. A few other people also felt that the support team resolved their inquiries quickly when they managed to get in touch.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide split in opinions regarding taste and... See more

Order

Reviewers mention negative feedback about order processes, citing extreme delivery delays and missing... See more

Customer service

People report negative experiences with customer service, noting that it is a nightmare and highly... See more

Response time

Clients share ambiguous opinions on response time, reflecting a high level of disagreement among reviewers.... See more

Subscription

Customers consistently note negative experiences with subscription, primarily due to automatic enrollment... See more

Reviews shaping this summary

Rated 1 out of 5 stars

RUN, Do Not Walk away from the offers on your social media feeds. I like mushroom coffee for the caffeine reduction and the benefits of adaptagens and essential mushrooms. I bought one bag as a one-... See more

Rated 1 out of 5 stars

Only because Zero is not an option. Your cancellation portal does not work and you sent me coffee when I told you to cancel and informed you that the portal did not work. Your bots just continued wi... See more

Rated 1 out of 5 stars

I did not approve saving my credit card details, and did not approve recurring orders. I got an email from ERTH Labs that they could process a re-order due to not having my CVV number, which I did not... See more

Rated 1 out of 5 stars

Be very careful. This was a really bad experience. I was notified that a first auto ship was in the works. IIMMEDIATELY contacted the company NOT TO SHIP. Was told if a shipment arrived, I could re... See more


Company details

  1. Coffee Store
  2. Health Food Store

Written by the company

At Erth Labs, we're on a mission to reinvent your daily coffee ritual. Our flagship Superfood Brew blends smooth, low-acid coffee with powerful functional ingredients like Lion's Mane, Turkey Tail, Cordyceps, Ashwagandha, and Collagen to support clean energy, sharper focus, and vibrant wellbeing with every cup. We believe feeling your best shouldn't be complicated—which is why we've created a delicious, easy-to-enjoy coffee that helps you fuel your day and build healthier habits, one sip at a time.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(1,252)

1,227 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good

So far so good. I made a mistake with my address since I just moved only a couple of months ago and the response was good on making sure my order was updated. I feel confident I was taken care of.

3 September 2026
Unprompted review
Rated 2 out of 5 stars

sneaky repeat order

sneaky repeat order
I didn't realise the system was NOT clearly showing a repeat ordering of not one but 2 bags. I wanted to just try a couple of bags and yet I am still struggling to appreciate the taste of it. I do not feel the benefits distinctly...tbh

1 September 2026
Unprompted review
Rated 5 out of 5 stars

This is a very good coffee

This is a very good coffee, the taste is excellent, doesn’t have a gritty taste, but smooth! Like regular coffee and it gives me a little extra boost in the morning

3 September 2026
Unprompted review
Rated 2 out of 5 stars

Beware of automatic subscription!

The coffee tastes good, but I haven’t used it enough to notice any benefits. Just about 2-3 weeks.

What I am not happy about is that I was sent, and paid $75 for, another 2 packages of it without having any knowledge that I would receive repeat deliveries, especially before finishing my first two packages.

I was able to cancel the subscription but not before the second batch was sent to me.

So beware!

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Never Ever buy from this company

Never Ever buy from this company, they are the sneakiest company that I've ever had the displeasure of dealing with. When buying the starter pack, I specifically checked to ensure that it was not a subscription order. I found out later when funds were deducted from my account that they had "somehow" set up a subscription order.
Needless to say, I was totally pissed off. Thankfully I managed to get the subscription cancelled, and my funds refunded, but only after numerous attempts as their site does not make it easy to do so. I also encountered some problems when trying to unsubscribe from their emails, the unsubscribe button is not clearly visible (super sneaky company for sure :(

9 July 2026
Unprompted review
Rated 4 out of 5 stars

Thankyou

I like that your coffee doesn't taste like dirt. I also like the fact that it doesn't give me the jitters. I can actually have a cup before I go to work and it doesn't bother me or upset my stomach like regular coffee. It's helping with some of the brain fog. The best part is even my doctor is on board with me having it. Thank you

3 September 2026
Unprompted review
Rated 1 out of 5 stars

DON'T ORDER FROM ERTH

This might be the worse company customer service I have ever had the trouble of dealing with. Absolute ZERO stars if I could.
DON'T ORDER FROM THEM.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Coffee is great

Coffee is great. Would appreciate a better price or specials for one time ordering. I drink coffee only in the morning. John Chalmers.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

I have tried 4 different brands!

I have tried Joey's, Mud Water, Ryze and another one that I can't think of the name at the moment. Erth is by far the best one yet. Up until I tried Erth, Joey's was my favorite, but I have a new favorite now😍

28 August 2026
Unprompted review
Rated 1 out of 5 stars

BUYERS BEWARE!!! Deceitful marketing.

I have now been charged $75.95 for products that were not authorized and have already sent a message regarding this which has not been acknowleged by Erth Labs. I have reported it to my bank as a disputed unauthorized charge with the intent of receiving a full refund. Today a package arrived with product that was not authorized. The negative relviews of your company regarding this same issue a numerous. I will be adding mine immediately after sending this additional complaint about your devious marketing efforts. Erth Labs is not an honest company and cannot be trusted. Buyers beware!

18 August 2026
Unprompted review
Rated 1 out of 5 stars

Missing Ounces and Unanswered Questions: My Experience with Erth Lab Coffee.

I purchased the coffee and received a 6.35 oz package instead of the advertised 8.07 oz bag that was advertised, and I didn't receive the guide or the sticker (which I didn't have a problem with). I reached out to Erth Lab, and they responded within a few days. They apologized and sent me the guide and the sticker, but they did not explain the 2 oz difference in the bag of coffee I received. I emailed them back, saying I love the coffee and would like to keep purchasing it, but I didn't want to pay for an 8.07 oz bag and receive less than what I paid for and what was advertised. I haven't heard from them again (it's been 3 days now). The coffee is great, but I should receive what I pay for, not a bag with almost 2 oz of coffee missing. I don't want free product, but at least give me a discount for the missing ounces or something; after all, coffee isn't cheap.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. They do not answer communications, have-no listed telephone and continue to charge monthly for "subscriptions". My credit card company has stopped their charges. Avoid getting trapped.

3 August 2026
Unprompted review

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