Equipo.com.au Reviews 

23
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Customer service was excellent 👌!!!! I cannot express any higher how good the communication was. I ordered the wrong size band without any trouble they sent me the right size with a return envelope t... See more

Rated 5 out of 5 stars

My watch band keeper broke, so I set out to find a replacement and discovered Equipo. I’m so glad I did! As a watch enthusiast, I’ve shopped at various physical and online stores around the world,... See more

Rated 5 out of 5 stars

In the first place, they processed my order for a new watch band very quickly and kept me informed of it's expected delivery date. When I had a problem with the band (I lost one of the pins after onl... See more

Rated 5 out of 5 stars

I ordered earpads muff for my JBL DUET headphones 🎧 only $20 they arrived in one day I attached them with super glue they fit perfectly. The headphones now have some life left in them thanks a milli... See more

Company details

  1. Watch Store
  2. Electronic Spare Parts and Components Store
  3. Jeweler

Written by the company

Equipo is Australia's premier destination for premium smartwatch straps and accessories, serving customers across Australia and New Zealand since 2017. We specialize in providing high-quality, affordable replacement straps for all major smartwatch brands including Fitbit, Apple Watch, Garmin, Samsung Galaxy Watch, Suunto, TomTom, and more. Our mission is simple: to help you personalize and extend the life of your smartwatch with stylish, durable straps that suit every lifestyle and budget. We understand that your smartwatch is an essential part of your daily routine, and when original straps wear out or you want a fresh look, we're here to provide the perfect solution. What sets Equipo apart is our commitment to quality without the premium price tag. Our straps are carefully selected to match or exceed the quality of branded alternatives while offering significantly better value. With an extensive range of colors, materials, and styles – from sporty silicone bands to elegant leather options – we ensure there's something for every taste and occasion. Customer satisfaction is at the heart of everything we do. We pride ourselves on our exceptional customer service, fast shipping (often delivered within 48 hours), and hassle-free exchange policy. Our knowledgeable team is always ready to help you find the perfect fit for your device, and we stand behind every product we sell. Whether you're replacing a worn-out strap, looking to match your watch to your outfit, or wanting to try a new style, Equipo makes it easy and affordable to keep your smartwatch looking and feeling great. Join thousands of satisfied customers who trust Equipo for all their smartwatch accessory needs.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.5

All reviews

(23)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service was excellent 👌!!!

Customer service was excellent 👌!!!! I cannot express any higher how good the communication was. I ordered the wrong size band without any trouble they sent me the right size with a return envelope to return the wrong one exstreamly grateful 🙏 Thankyou!!!! Excellent company 👌 to deal with a great variety of excellent products.

30 June 2026
Rated 5 out of 5 stars

Amazing service and support!

You can really tell a lot about a company by how they respond when things go wrong, and Becky at Equipo was awesome. I ordered over the Christmas period, and my order took a little longer than expected. Since it was urgently needed, I got in touch and Becky responded to my request quickly and genuinely seemed to care and want to put it right - she got my order sorted and it arrived the next day. Only to find I ordered the wrong size! No worries, Becky sorted it again and got my new one shipped promptly, then helped again when my neighbour mistakenly took the parcel! Right the way through, really lovely service. The videos on the site make it easy to fit the straps, and the quality is as good as the original was. Highly recommend.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

False returns statement

They do not handle returns as they say they do. I ordered a watch strap, and it came in the wrong size. I wished to return it and they not only gave me only the option of getting a gift card, but I had to pay for the shipping. Awful.

8 September 2025
Unprompted review
Equipo.com.au logo

Reply from Equipo.com.au

Hi there,

Thank you for reaching out to us. We completely understand how frustrating it can be when an item doesn’t work out as expected. Upon checking, we can see that we’ve already been in touch with you last Monday - Tuesday regarding returning the item for a refund, since the wrong size was ordered.

If there’s anything else you’d like us to clarify or if you have any other concerns, please don’t hesitate to let us know—we’ll be more than happy to assist you. :)

Best regards,
The Equipo Team

Rated 5 out of 5 stars

Delivery issue…

Despite the first parcel going to the wrong address, Equipo rose to the occasion to ensure that I received the goods. Well done. Cable tested and good to go.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

New watch band

In the first place, they processed my order for a new watch band very quickly and kept me informed of it's expected delivery date. When I had a problem with the band (I lost one of the pins after only a few days) I got in touch with the company and very swiftly they send me a replacement pin. I am now happily wearing my new watch band. I highly recommend this company.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

My item that was ordered on line turned…

My item that was ordered on line turned up the next day which was a lot sooner than I was expecting. It took next to no time to replace the old strap with the new one and I was back up and running in no time. Thank you so much.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond service!

I placed an order for my watch strap and unknowingly ordered the wrong model for my watch. The team at Equipo were so great in helping me sort the correct strap. The delivery was overnight - so impressed! The overall service was amazing!!

8 August 2025
Unprompted review
Rated 5 out of 5 stars

True customenr service

The Equipo team provide fantastic service and great products.
Ordered my strap Tuesday here on doorstep Wednesday am.
This company know the meaning of customer service. Cheers

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Incorrect strap ordered and corrected

I had ordered the incorrect strap for my watch. On communicating my error, the team helped me select the correct strap. I posted back the incorrect one and they posted the new strap. Communication has been great. The quality of the strap is great, would definitely purchase from here again.

1 July 2025
Unprompted review

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