We ordered the Biscotti floorboards and they're just as beautiful in real life as they looked online. Delivery was easy and only took a couple of weeks, even though they were on pre-order when we purc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We were thoroughly impressed by every aspect of our experience, from the website, which was easy to use, to the option of samples being posted to our door. Our carpenter friend directed us to you... See more
Company replied
We thought the value for money and the service we received from Embleton was outstanding. Special thanks to Hamish in the Perth warehouse and Stephanie - they were so pleasant, helpful and went above... See more
Company replied
We chose some samples for some flooring we were thinking of and within a couple of days we received free samples in Perth. Once we had chosen one of the three, we then had some questions about the fl... See more
Company replied
Company details
- #1 of 2 best companies in Flooring Store
- #1 of 1 best companies in Wood Floor Installation Service
Written by the company
Proudly Australian-owned and operated, and backed by over 100 years of industry expertise, Embelton Flooring has become the go-to flooring supplier for architects and interior designers. Now, we’re bringing that same commitment to quality and service directly to Australian homeowners, cutting out the middleman to offer premium timber, hybrid, laminate, and vinyl flooring at direct from manufacturer prices. Whether you're renovating or building a new home, Embelton Flooring provides designer-quality flooring, along with expert advice and support at every stage. Visit our website today or book a one-on-one consultation with one of our experienced team members.
Available Services
Written by the company
- Flooring Showroom
- Visit us at one of our Showrooms for a free one-on-one design consultation. By appointment only.
- Quote Builder
- Use our Flooring Quote builder to get an inclusive flooring quote at your fingertips!
- Floor Installation
- Contact our friendly team about flooring installation services at Embelton Flooring
Best Price Guaranteed
We promise the best price on Embelton flooring products.
At Embelton Flooring we are committed to offering Australians the chance to floor their home with the highest quality flooring at the best price. Our free sample service also offers our customers the chance to easily get started on their flooring journey from the comfort of their home. Order yours online today and receive 3 free samples delivered express to their door.
Contact info
March Madness Sale on Now!
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Time from requesting a sample and…
Time from requesting a sample and delivery was very fast
16 July 2026
Fast delivery on sample selections
15 July 2026
At this stage I have not made a…
At this stage I have not made a purchase from Embelton Flooring. I recently made contact with them with regards to obtaining some flooring samples, which they provided free of charge by post. When they were posted the following day after request, it was estimated that delivery would be around 7 days, I received the package in 3. The samples were professionally packaged and presented. The samples show the product to be very high quality and will have no concerns when I actually purchase my flooring. Just need to go through the wife’s selection process, which I will not scare you with. Only to say that I will probably be given approval to order the flooring in about 3 weeks time.
13 July 2026
Reply from Embelton Flooring
Hi Richard, thank you for your thoughtful review!
We're delighted to hear that your samples arrived much sooner than expected and that you were impressed with the quality and presentation. We take great care in ensuring our samples accurately showcase our products, so it's wonderful to know they've given you confidence in your flooring choice.
We completely understand the all important selection process and wish you the very best of luck with the final decision! We look forward to assisting you when you're ready to place your order.
Embelton Flooring Team.
I ordered samples to be sent
I ordered samples to be sent. They came quickly and I’m still deciding. Product looks very impressive .
28 June 2026
Reply from Embelton Flooring
Hi Anna, thanks for your review.
We're glad to hear that your samples arrived quickly and that you're impressed wit the product so far. Choosing the right flooring is an important decision, so we completely understand taking the time to explore your options.
We appreciate your feedback and hope to assist you with your project when you're ready.
Embelton Flooring Team.
Reply from Embelton Flooring
Thank you for your review Daniel!
We're pleased to hear that you were happy with both our service and delivery. We appreciate you taking the time to share your experience.
Embelton Flooring Team.
Great quality and quick turn around.
Ordered samples that arrived within the week. I was exceptionally impressed with the quality especially for the price!
I am hoping to order something as soon as I find the funds 😊
26 June 2026
Reply from Embelton Flooring
Thank you for your kind review!
We're so pleased to hear that you were impresses with the quality of our samples and the quick delivery.
We look forward to assisting you in the future.
Embelton Flooring Team.
Highly recommended
Great to deal with...positive experience...easy transaction great communication easy pick up very helpful with loading order
6 July 2026
Reply from Embelton Flooring
Hi Nat, thanks for your review!
It's great to know that you had a positive experience with Embelton and we're especially pleased that our help with loading your order made a difference.
Thank you for choosing Embelton. We truly appreciate your support, and hope to assist you again in the future.
Embelton Flooring Team.
Reply from Embelton Flooring
Thank you for your review!
We're thrilled to hear that your free samples arrived so quickly. We understand how important it is to see and feel flooring products in person before making a decision.
Thank you for taking the time to share your experience, and we hope the samples help you find the perfect flooring for your project.
Embelton Flooring Team.
Very Good Experience
Very polite. Excellent follow up and good information!!! Very good experience
5 July 2026
Reply from Embelton Flooring
Thank you for your wonderful feedback!
We're delighted to hear that you had such a positive experience with our team.
We truly appreciate you taking the time to share your review and look forward to assisting you again in the future.
Embelton Flooring Team.
Great
Easy to communicate with although the website was confusing when I clicked delivery but I called up and got that sorted straight away
3 July 2026
Reply from Embelton Flooring
Hi Max,
Thank you for your review!
We're delighted to hear that you found our team easy to communicate with and that we were able to quickly assist when you encountered some confusion around the delivery information on our website.
We appreciate your feedback regarding the website experience, as it helps us identify areas where we can improve and make the purchasing process even clearer for future customers.
Thank you for choosing Embelton, and we hope you enjoy your new flooring!
delivery fee
everything went ok and about to purchase your product until i found out the delivery price.
$500+ just a bit too much for me.a pick up from gold coast would mean a 6 hr round trip and toll fees.
purchased something locally.
for customers more local i'm sure your service is quite good.
18 June 2026
Reply from Embelton Flooring
Thank you for your feedback and for considering Embelton for your flooring project.
Due to the size, weight and freight requirements of flooring products, shipping to some locations can unfortunately be quite expensive. As well as this we rely on third-party freight providers to deliver our products across Australia, and as these providers have increased their pricing in recent times, we have unfortunately had to adjust our freight charges accordingly.
While we always strive to keep delivery costs as competitive as as possible, we understand they can be a deciding factor for customers located further out.
While we're disappointed we couldn't help you with your flooring project at this time, we appreciate your comments and the opportunity to review how we can continue improving our deliver options.
Thanks again for your review, we wish you all the best with your new flooring.
Embelton Flooring Team.
Exactly what we wanted.
We ordered the Biscotti floorboards and they're just as beautiful in real life as they looked online. Delivery was easy and only took a couple of weeks, even though they were on pre-order when we purchased. Customer service was great throughout. We'd definitely buy from them again.
17 June 2026
Reply from Embelton Flooring
Thank you for your review Bianca!
We're delighted to hear that your Biscotti floorboards lived up to expectations and looked just as beautiful in your home as they did online. It's also great to know that delivery was smooth and arrived within the expected timeframe.
We're especially pleased that our customer service team was able to assist you throughout the process.
Thank you for choosing Embelton. We appreciate your support and look forward to helping with any future projects.
Reply from Embelton Flooring
Hi Ralph, thanks for your review.
It's great to hear you found the order and delivery process quick and easy.
We look forward to assisting you in the future.
Embelton Flooring Team.
Reply from Embelton Flooring
Hi Jarrad, thanks for your review.
We're glad to hear you had a smooth and easy experience with us and that your order arrived quickly.
Thank you for choosing Embelton!
On the positive side the order was…
On the positive side the order was easily placed after timely responses to a few queries. Communication about collection was very clear including regarding a delay of several days. The end of financial year price was appreciated. One negative was being contacted about collecting my order when this had already occurred and being unable to clarify this via phone follow-up.
25 June 2026
Reply from Embelton Flooring
Thank you for taking the time to share your experience.
We're pleased to hear that the ordering process was straightforward, that your queries were answered promptly, and that our communication around collection was clear. We're also glad you were able to take advantage of our End of Financial Year pricing.
We apologise for the misunderstanding regarding the collection notification you received after your order had already been collected. We understand how frustrating that would have been, particularly when you were unable to resolve it over the phone. We'll share your feedback with the team as we continue to improve our processes and communication.
Thank you again for your feedback and for choosing Embelton.
Embelton Flooring Team.
Reply from Embelton Flooring
Hi Nathan, thanks for your review.
We're happy to hear that your samples arrived within the week. We hope they help you decide on what flooring type is best for your project and look forward to assisting you in the future.
Embelton Flooring Team.
I ordered samples- they’re large enough…
I ordered samples- they’re large enough and have helped me decide which to go with. Super fast delivery. Great products- the wood range.
12 June 2026
Reply from Embelton Flooring
Thank you for your review Natalie. We're happy to hear that the samples helped you make a decision and that the delivery was fast. We appreciate your feedback and look forward to helping you bring your project to life.
Embelton Flooring Team.
My order was expedited to Perth and the…
My order was expedited to Perth and the staff at Perth was extremely friendly and helpfull
12 June 2026
Reply from Embelton Flooring
Hi Ted, thank you for your review. We're delighted to hear that your order was expedited to Perth and that the team provided great service. Delivering a smooth experience is something we take pride in. Thanks again, we appreciate your feedback.
Embelton Flooring Team.
Liked the free samples sent over.
21 June 2026
Reply from Embelton Flooring
Thanks for your review Pita. We're glad you enjoyed the samples, and hope to assist you again in the future.
Embelton Flooring Team.
Cascade flooimg
I have just installed about 80 square meters of flooring and was very satisfied with the quality, uniformity and easy laying of the flooring.
9 June 2026
Reply from Embelton Flooring
Hi Kerry, thank you for your kind feedback. We are so pleased to hear you are happy with your flooring. It's great to know you found the quality, consistency, and ease of installation met your expectations. We appreciate your support and hope you enjoy your new space!
Embelton Flooring Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.