Dubaro.de Reviews 

11,689
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I would give 10 stars if I could. After some really unlucky incidents at the different PC shop, Dubaro was maybe the best shopping experience I ever had. I ordered a prebuilt PC on Dubaro websi... See more

Company replied

Rated 5 out of 5 stars

The experience was excellent! I ordered the PC on Friday, and by Tuesday it was already built and shipped. The only delay came from DHL, which took about five days for delivery. The build quality is p... See more

Company replied

Rated 5 out of 5 stars

I recently bought a high-end PC for over 6k euros. I had to wait longer than usual because the Corsair case wasn’t in stock. The package was well insulated, and there was no damage during transportati... See more

Company replied

Rated 5 out of 5 stars

I've always built my own PCs, but this time decided to be lazy. I was a bit sceptical at first, but was positively surprised. Everything is assembled properly, very nice cable management, packaged wel... See more

Company replied

Company details

  1. Computer and Accessories Store
  2. Computer Desk Store
  3. Computer Hardware Manufacturer
  4. Computer Networking Center
  5. Computer Store
  6. Internet Provider

Written by the company

➤ Beste Gaming PC kaufen ✅ Deinen neuen Gaming Computer individuell zusammenstellen ✚✚✚ Schnelle Lieferung ✅ Kostenloser Versand ➤ dubaro.de


Contact info

  • An der Feuerwehr 7, 26409, Wittmund, Germany

  • dubaro.de

4.7

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(11,689)

1,435 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery and great cable management

I ordered my pc Thursday afternoon and received it Tuesday. The cable management was great. I bought the graphics card myself elsewhere and they had even prepared the cables for that for me. Everything was fast and very easy. The pc works great, I'm very satisfied.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Trust them

The delivery was quick in 1 and a half weeks. I reviewed the PC, the assembly is really clean and the packaging is really neat and secure.
I took a 4070ti, it was not assembled (which is specified in the order) and it was carefully packaged and very well protected.
They give us all the component boxes which means we have all the refs and manuals.
I honestly recommend it, it's my first PC and I bought it from them, everything is great
well done gentlemen

17 February 2024
Unprompted review
Rated 5 out of 5 stars

Super professional service

Super fast delivery, great configurator and transparency over process.
The option to receive the GPU separately and assembling it at home was one of the key points that made me trust Dubaro.
They sent all the empty boxes from the boxed components, which I found extraordinary.
Honesty, care and super quality.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

The PC came with detached radiator on…

The PC came with detached radiator on the South Bridge. I found the pin that should how it, in the box of the mother board. Also there is a scratch next to one of the bolts holding the MB to the case. After multiple emails, pictures of the problem and 48h. No response from Dubaro support and there is no connection to the general phone number listed on their site> contacts.

3 February 2024
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Hallo,
tut mir leid das Ihr System so bei Ihnen angekommen ist. Der Kundensupport hat Ihnen bereits geantwortet, dass wir den Schaden hier in der Werkstatt beheben.

Rated 5 out of 5 stars

LOVE

Received quickly and perfectly mounted ! Would recommend this website !

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Danger! Fraud and rip-off!

I warn against this subcontractor. Old parts are cheated into new computers. I was delivered an obviously defective part, but the company remotely claims it is correct. Although there is a legal right to repair, this company tries to refuse. The technicians are completely clueless, make meaningless suggestions and don't care. Now the company is trying to break off contact. Definitely don't buy here!

17 December 2023
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Vielen Dank für Ihr Feedback!

Sie haben leider keine Bestell- oder Kundennummer hinterlegt, vermutlich weil diese Bewertung so nicht stimmt. 

Wenn wir Betrüger oder Ähnliches wären, würde es in einer Tour solche Bewertungen haben, mit Angabe der Bestellnummer, um das Ganze nachzuvollziehen. 

Falls es bei Ihnen zu einem Schaden während des Transports gekommen ist, kümmern wir uns natürlich um das Problem. 

Rated 5 out of 5 stars

Amazing work, can highly recommend!

They delivered the custom PC I ordered for myself very quickly, and they did a meticulous work doing it. The cable management in the case was amazing and the only thing I had to do was to put the GPU in.

They also send you emails on a regular interval with all status updates regarding your order. Can highly recommend!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

I think there is something for everyone…

I think there is something for everyone here. People who know a lot about PCs can put one together themselves and those who don't know much about it can buy a pre-built PC like me. I'm happy, it arrived quickly and works very well

3 November 2023
Unprompted review
Rated 1 out of 5 stars

No response after a problem with the delivery

Third command on the website, the first two were OK.
On this one, the parcel seems lost and I can't get any information from DHL. I send a message to Dubaro.de with the contact form, 7 days ago, didn't get any response. I know that they are not responsible of the delivery, but it's not professionnal to not respond to my demand.

31 August 2023
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Good day,
Thank you for your feedback! We are currently waiting for feedback from DHL. As soon as we receive this you will be forwarded immediately.

Rated 1 out of 5 stars

Unprofessional

When the PC was first sent to me, the mainboard and the graphics card were defective, so that the monitor output consisted of green dots. Since I sent the PC back myself, I was not reimbursed for the return. When I received the repaired PC back, new defects were discovered: because the PC was simply sent in a cardboard box, the pc-casing was damaged. In addition, one of the fans did not work because the wiring had gone wrong during the first repair. I was sent a new fan as a replacement, which did not fit. All in all, the whole email correspondence was very time-consuming. Unfortunately, I had to repair the individual defects on the PC myself, which was also time-consuming. I cannot recommend this online shop at all. Especially since after the first repair, which was due to a defect for which I am not responsible, the guarantee expires.

8 June 2023
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Vielen Dank für Ihr persönliches Feedback!
Tut mir leid, wenn wir etwas schiefgelaufen ist.
Leider kann ich unter der Rechnungsnummer nicht den richtigen Auftrag finden, um das ganze nachzuvollziehen.
Bitte melden Sie sich bei unserem Support

Rated 2 out of 5 stars

Bad Service 2xTimes. Lost all the trust.

I heard about Dubaro from a lot of people and people really recommend it. I honestly do not know why.

in 2022, I ordered a PC and in few days, Graphics card started creating problems. So i returned the PC as they could not figure out the problem remotely and I needed something fast.

in June 2023, i trusted them again (believing that It could not happen again). i ordered my PC and it could not even turn on. I had to take out each part and plug it in again to turn it on. Then it started having problem with ram on next day. So I had to sent it back to get it fix and they said it will take 2-3 weeks to fix the issue.

I mean what the hell. Today is 21.07.2023 (1 month after I placed my order) and I do not have any update. I asked them to cancel my order and return my money. They said yes but I have not recieved the money for 1 week now. No email , nothing.

Service is bad. If I have to do so much gymnastics to get a PC working, I will just build it myself. If you call them, it takes 15-30 mins to get someone on call and then they just say "Send us the PC" . what service is this, that If you have a problem, you just have to send your PC with correct packaging and then wait 2-3 weeks(not including the delivery time) to get it back. what are you supposed to do between this time?

I guess its like a coin toss. they do not even cross check what they are building.

21 July 2023
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Vielen Dank für Ihr persönliches Feedback!

Tut mir leid, dass Sie mit unserem Service unzufrieden sind.
Laut den Mails haben Sie täglich immer eine Antwort von uns erhalten, recht Zeitnahe.
Ebenfalls haben Sie das Geld seid letzter Woche zurück!

Rated 3 out of 5 stars

Computer doesn’t even start

Computer is delivered, I plug it in, it doesn’t POST (start). CPU led is one (the motherboard sees it as faulty). I request assistance and no answer for 3 days. What an experience for a 2000€ purchase…

Update: computer has been sent again 5 weeks later and now works. It ends well but the experience is still far from perfect:
- support in German only
- no follow-up on reparations or new shipping date
- parcel showed up in front of my door by surprise without any email or call? Glad it was not stollen because I wouldn’t have known

15 May 2023
Unprompted review
Dubaro.de logo

Reply from Dubaro.de

Bitte setzen Sie sich telefonisch mit uns in Verbindung. Leider sind alle Mails von uns an sie als nicht zustellbar zurückgekommen.
Sie müssen ein Problem mit Ihrem Mailpostfach haben.

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