MIFCOM GmbH Reviews 

Exceptional pre-sales assistance from Daniel Kilger

My inquiry involved an unusual purchase using the US Forces NF-2 VAT-relief process. Although the logistics ultimately led me to purchase through another vendor, Daniel Kilger went well beyond what I expected.

He consulted MIFCOM’s accounting department, recreated my detailed configuration, prepared a quotation, and carefully investigated how the required paperwork and payment could be handled. He was patient, professional, responsive, and honest throughout the process.

I cannot review a completed MIFCOM system because I ultimately did not purchase one, but I can confidently say that the pre-sales assistance I received from Daniel was excellent. His efforts left me with a very positive impression of MIFCOM.

My second high end pc, which I bought at MIFCOM. They are quick, they are high quality and the delivery worked smooth. In general they are a little expansive, but they are always responsive and they have a huge selection of hardware. For now they are my go to pc provider.

Amazing experience and top class customer support.

I'm not a technical person and I wanted to get my partner a gaming PC for his birthday. The team at MIFCOM walked me through the process to ensure everything was perfect, including the delivery process.

My bf is so happy with his setup and I couldn't be happier that MIFCOM helped my realise his birthday gift.

Good price good quality good communication

Great computer. And when I had a question, very responsive, solved my issue immediately. I hope this computer lasts, but will buy my next machine from them for sure.

The production was great and on high level. Unfortunately the installation of BIOS Setting and basic software (motherboard app etc.) was wrong and missing. For example: All fans were installed correctly but the referring temperature measuring point was done wrong (all fans were related to the CPU temperature which should not be the case as there are different temperature measurements inside a PC). As a consequence all fans increased their speed up to 50-60% when startung a game resulting in a big noise. Neither the email contact could solve the issue nore the contact person on telephon, who was very unpolit, could help in that regard. Finally I´ve fixed it by myself.....but it should not happen, when one is buying a full set-up computer. everything should work properly.

As someone who desired a custom PC but was too scared / inexperienced to actually build it myself from scratch, MIFCOM was the perfect pick for me.
I was able to customize my dream PC from a large library of options. The PC is built extremely well and professionaly, delivery was fast and customer service is quick and helpful.
I can recommend their services to everyone!

Very good quality.
Rapid answer to enquiries.
Flawless shipment.
Would recommend

Trustworthy, excellent craftsmanship and service. Been using them for over ten years. Only had one issue over this period and this was quickly rectified. The builds are flawless. I received a new machine from them a few weeks ago and the quality of the build was as good as ever. If I want a desktop computer I only buy from this company.

Had a few problems with a windows update that made some components stop working or something. Mifcom then resolved the problem and was always quick and professional with their help. Cant do anything but recommend them

I placed an order mid December 2025 and got my system shortly before the New Year. But I must say that the system was shipped even before Christmas! So very quickly assembled with neat cable management in the PC case! Thanks a lot to the assembly personnel for the great New Years present :)

Ah, and the packaging was great too - it traveled through Germany to Austria with no damage!

Highly satisfied with my custom gaming PC from MIFCOM. Excellent service, perfect build quality, and very professional assembly. Everything was clean, well organized, and delivered in perfect condition.

They delivered my custom PC exactly within the promised estimated delivery time, which I really appreciate. The customer service was also very helpful and responsive whenever I had questions.

Overall, I’m extremely happy with my purchase and highly recommend MIFCOM to anyone looking for a high-quality custom PC in Germany.

Thankyou MIFOM

The website kept logging me out during the making of my PC, it would also periodically crash and I would lose my progress on my new PC.

awesome shop.. awesome people.. awesome pc build
Got a high end PC from them.. the costumer representative *Justin* that i chatted with was so professional in handling my requests. Item delivery was also on time and well protected.
Would definitely be buying from them again if given the chance.. I am very satisfied on the PC that they built for me..

Fantastic customer service. My question by email was answered within 15 minutes and the issue was resolved!

I had a fantastic experience with Mifcom. Before ordering, I was able to call and discuss my build with their team – they gave me great advice and even suggested better configurations to avoid bottlenecks.

My high-end PC build with the RTX 5090 was delivered within a week, and I was amazed by the professional packaging – it came safely on a pallet, with the graphics card perfectly supported to prevent any shipping issues.

Overall, I’m very satisfied with the build quality, delivery, and customer service. I can highly recommend Mifcom to anyone looking for a powerful custom PC and excellent support.

I ordered a high-end PC from MIFCOM. The hardware is great, the packaging was solid, and the system worked out of the box.
But due to an address error, the delivery failed and it took over 3 weeks to finally receive the PC.
Customer support was polite but passive — I had to constantly follow up myself. At one point I was told the PC had arrived, but it actually didn’t get delivered to MIFCOM until 2 days later.
Excellent build, but the delivery experience was frustrating and communication could be much better.

Unfortunately the MIFCOM support team is extremely slow in terms of responding to enquiries. it also says delivery time is estimated to be 3-5 days, but it's been over a MONTH, and I still haven't received my PC!!! I have written them multiple Emails asking what seems to be the hold up, but all I get as a response is that they will send me the tracking number once they have it.
Granted, the PC was shipped about 3 weeks after my order date, but was sent back by UPS because the packaging was damaged. The team at MIFCOM said they would send me images of the damage, and also let me know what was happening with the PC but so far like I said, I am left in the dark. I ordered the PC on the 11th of April, it was sent out on the 30th of April but was then sent back to MIFCOM before it even got to me on the 7th of May and I haven't heard anything since.
I have also called multiple times and each time they said they will either call me back within the day, or send an email the next day to explain the issue but still no follow up....

This is extremely infuriating. I'm fine with a week or two in terms of delay because it's a BTO PC, but over a month and no information from their end? Unacceptable.

If the PC does ever arrive, I hope it's in perfect condition or I'm going to be extremely annoyed and ask for my money back. I expected so much more from this company because I was recommended them from a good friend of mine, but my experience so far has been abysmal.

I am open to changing this review if I finally get good customer support and some sort of compensation and a proper explanation.

I bought a PC from Mifcom about a year ago. When I first received it, there was a CPU issue. Mifcom picked up the PC for repair, and it took four weeks to fix. At the time, I thought, "It's the New Year, maybe they are just busy," so I was patient.

However, now, after about two months, my PC has another issue. I opened a support ticket and contacted them, but it took a long time to get a response. After a lot of troubleshooting, we suspected the problem might be with the RAM and fan. I received new RAM and a fan, replaced them, and returned the old parts to Mifcom. Unfortunately, the issue was still there, so we decided to send the PC back for repair.

Now, it has been three weeks, and we have scheduled three pickup appointments, but no one has shown up. On every scheduled pickup day, nobody came, and there were no updates on the tracking number. I contacted DHL, but they refused to provide any information or assistance since the pickup was arranged by Mifcom as a company, not privately.

I have spoken with Mr. Schneiderbauer, who has been trying to help me resolve this, but even yesterday, my latest pickup appointment was missed. Now, my PC has been packed for three weeks, sitting at home, unusable, because it’s not working and no one is coming to pick it up. This PC weighs 30kg—how am I supposed to move it to a pickup point on my own? It’s heavy, and I’m afraid of damaging it.

The second issue is that I was told that once they receive the PC, the repair would take another 3–4 weeks. That’s simply too long. I rely on this PC for work, and it has been almost three months since I’ve had a properly functioning PC. This kind of customer support is really disappointing from a company like Mifcom. I hope they find a proper solution and fix this issue soon.

I have been dealing with MIFCOM support since January 6th, and this has been one of the most frustrating customer service experiences I’ve ever had.

I initially contacted the sales manager that followed my almost 11k purchase (yes 11k), hoping for assistance, but despite multiple follow-ups, I never received a response. Ignoring customer emails for weeks is simply unprofessional. When I escalated to MIFCOM support, the experience didn’t improve. Their replies showed they hadn’t even read my messages properly, providing generic, useless responses that dragged the process unnecessarily.

After weeks of follow-ups, I finally received a replacement, but only a partial one—even though my request was clear from the beginning. Then came several days of silence, followed by a response that included the incredibly patronizing remark: “Patience is a virtue.” Seriously? It’s been almost a month, and I’m the one who needs to be patient?

To make matters worse:
• They failed to review my customs invoice for reimbursement (which I had already sent). Yes they forgot to state it was RMA so Swiss Customs requested me to pay the invoice.
• They ignored the fact that both parts were faulty, despite me repeatedly stating it int the initial emails sent to the sale manager, yes those which were IGNORED...
• They now expect me to return the defective part, without clarifying if cutting the cables is an issue in case I can’t fully disassemble it.

And of course, after responding to their last email, I am still waiting. No resolution, no timeline, just more delays.

A premium brand should provide reliable and responsive support—not force customers to chase them for weeks while deflecting responsibility. If you value your time and expect decent after-sales support, think twice before buying from MIFCOM.

EDIT TO RESPOND TO THE MIFCOM RESPONSE BELOW:

Dear MIFCOM Support,

I appreciate the response, but I must firmly disagree with several of your claims. Let’s be clear about the facts:
1. Ignored Emails & Lack of Communication
• You claim my emails weren’t ignored because they were “read” internally—this is irrelevant. If a customer reaches out, a response is expected. A simple acknowledgment like “We are reviewing your case and will get back to you” is basic professionalism.
• I had to escalate multiple times before getting any form of engagement. Even the sales manager who handled my 11K purchase never replied.
2. The Issue with Sending in the Whole System
• You suggest sending in the entire PC would have been easier, but let’s not forget the RGB lights never worked from the start. This was a manufacturing defect, and I was only trying to save both of us time and effort by requesting the replacement part instead of shipping an entire system.
• If you had clearly communicated that troubleshooting remotely would be this problematic, I would have reconsidered, but at no point did you insist this was mandatory.
3. Closing Support Cases Without Confirmation
• The fact that your own support engineer assumed my case was closed upon sending a part is unacceptable. You cannot just assume a problem is resolved without checking with the customer first.
• Proper support means following through until a confirmed resolution—not making assumptions.
4. Misleading Customs Invoice Handling
• You claim customs issues were beyond your control, but you failed to review my invoice for reimbursement, even after I sent it. If you truly wanted to resolve this, you would have assisted with the process instead of deflecting responsibility. Additionally I had to send multiple times receipt and invoice and I also asked the support engineer if they received the data, they responded they were not going to request confirmation from sales team as it was of course obvious and also because, and I quote "when you ask too many times people don't want to help you".... NO COMMENT... well, as a result, I was contacted days after (2 weeks after) to request the same info... guess what? nobody cared about the invoices which were already been sent... again confirmation of poor customer support.
5. Unacceptable Tone and Delays
• Being told “Patience is a virtue” after nearly a month of slow, inefficient support is outright patronizing.
• I had to fight to even get a call from a support engineer, something that should have been a basic courtesy for a premium purchase.

Final Note:
• The PC is still not working as expected, and we agreed that I will send it back at a later time.
• I will no longer waste time responding to further excuses. If MIFCOM wants to be considered a premium brand, it should act like one by providing professional, customer-first support—not gaslighting customers into thinking they are the problem.

Best regards,

⭐ 1/5 – Unacceptable customer service.