Direct-Volley Reviews 

First I see is a Paypal and when I need to pay appear everything but PayPal, what is that? I want to buy adidas spezial yellow, but how?

The best online shopping experience!

I purchased Mizuno volleyball trainers from Direct Volley as a birthday gift. The trainers arrived a bit later than expected, but this is not the reason why I'm writing this review.

Unfortunately, Mizuno sizing differs between EU and UK measurements, meaning the trainers were larger than expected. I decided to return them and created a return label through the Direct Volley website. As the intention was only to exchange the size, I chose to receive store credit rather than a refund.

I sent the trainers back on the same day (30 June). Both An Post and PostNL tracking systems show that the return was delivered to their depot in the Netherlands on 7 July.

After the delivery was confirmed on both links, I contacted customer service to ask about the credit being processed. The only response I received was that they were still waiting for the parcel to arrive. I immediately provided screenshots showing the delivery confirmation from both, but after that I received no further response.

I have emailed customer service three more times and, as of today (15 July), I am still waiting for an answer.

This has been extremely frustrating. It is not just about the money involved, although we are not talking about a small amount. It is about how a customer issue is handled. A simple return and size exchange has turned into a long and stressful process because of the lack of communication.

I am still waiting for my store credit so I can purchase the correct size, which was the original intention. If I had known the return process would become this complicated and communication would stop completely, I would have considered other options instead.

Unfortunately, I would not recommend Direct Volley to customers in Ireland. The lack of support and the unnecessary friction in resolving a straightforward return have been very disappointing. Next time, I will be buying locally.

I really like this website. I mostly buy volleyball equipment and accessories here, and I’ve always been happy with the quality of the products.

Whenever I’ve had an issue with an order, their customer service resolved it very quickly and efficiently. Overall, I’ve had a great experience shopping here and would definitely recommend it.

Bought the shoes and in 4 days was in my doorstep. The website was also very easy to switch language French to English so that was extremely helpful.

Ordered knee protectors, but they were too small, they sent the return address, but the costs are for me! 12 euro to send it back to France, while it was ordered from a Dutch site! I do not know ANY company who doesn't offer free return! Never ordering again on this site. A claim will be handed over to TEST-AANKOOP/TEST-ACHATS!

The Direct Volley Company is a SCAM! Please don't buy products on this website. I purchased a Massage roller set Blackroll Booster Twin and it was delivered broken and defective. This probably happened during the delivery. The customer service team is not willing to send me a return label and has offered me a 15 Euro refund on a product that cost more than 300 euros. Please pick different companies and don't make the same mistake that I made.

Despite the 24hrs delivery promise, it took 4 business days to receive the product. Unclear communication from shipper so poor expectation management.

All perfect and fast

My order it’s still on hold supposed to be delivered between 1-3 days it takes 4th day now when asking customer service for future details about my parcel they don’t know anything. Very disappointed

It was easy and nice!

My order is so late was supposed to receive it the 9th of September and then delayed , then 13th and then didn’t receive it and then delayed to 16th !!!!

The shoes I ordered broke after 1 use. No refund possible. No contact with the seller. I DO NOT RECOMMEND

Ordered a pair of Volleys paid express post. Shoes sent surface mail on 8th March. It is now 22nd March and still haven't arrived. Volley refu ded my mo ey paid for EXPRESS post after I emailed them re error, but as yet shoes still haven't turned up. Will not use again, very poor service

Tout parfait.ballon top

Super. Impeccable

Good quality of clothes, especially for sales that are huge.

worst site ever
no feedback
no answers
deduct money and no support
run

Ordered a pair of shoes online from this website, as the price was more accessible than in other places. Even though I initially got excited about the purchase, it was an absolutely ridiculous online customer experience from start to finish. At first 2 of my orders got canceled because of an error in their payment service, so I had to check with my bank to make sure that I didn't order 3 pairs of the same shoe. Then the actual sending of the package took a week, and when they sent it, it got lost for another week.

Their emails are nice and friendly but that doesn't make up for the fact that in the 21st century, a big company can not send out a package, and when they do, they just lose track of it.

I asked for a refund. I will take my business elsewhere, and I recommend you do the same if you don't want to waste time for no reason. Good luck! you'll need it with this level of customer service.