Dhl Express Reviews 

My high value item started in wales went to Bristol depot
missed cycle sat there for a day then went to East Midlands depot sat there for a day went to Cheadle depot for delivery in Manchester but was then sent to Copthorne sussex they can’t delivery over weekend now it’s supposed to be Monday am not convinced.
So to do 4,5hr journey we’re looking at six plus days.
I can’t believe any company would use such a poor and incompetent service am also concerned about the security issues involved with such inept handling of a high value item sitting around in five depots.unbelievable.Update my item has been to a further seven depots and is now back in Manchester.
No email or explanation or even a delivery date .This company should not be providing a courier service I will be forward complaint to ombudsman.

I give DHL customer service a ZERO!!!!!
I tried several different ways to contact a human representative. NO ONE answered or it forced me into a chat bot.

FedEx or UPS may be a better choice if you quality customer service

Terrible experience with customs clearance handling for my shipment (AWB: 1643471712).
DHL issued an insane, completely fake tax and duty charge of over R$ 2,500.00 Brazilian Reals for a small package containing only 3 personal snacks (Cheetos, Chips Ahoy, and Sour Patch Kids) with a total merchandise value of only $12.16 USD. This makes zero sense and is completely disconnected from reality.
To make matters worse, DHL falsely claimed that I "refused" the delivery because of the fees. This is completely false! I never refused the package; I only contested this fraudulent/absurd tax charge and asked for a proper recalculation based on the actual invoice value. Now they are threatening to return or abandon my package by August 31st due to their own system/clearance error.
I demand an immediate recalculation of the fees according to the actual commercial invoice and that my package is kept safe for delivery. Extremely disappointed with customer support and clearance transparency.

Let me first say that I initially had an uneventful experience with DHL, meaning that I ordered an item, was given a cofirmation # & thought nothing of it. Then came the day of delivery & I received a notification that the item was delivered & "signed for by...". Red flag, bc no one was home to sign for anything. I get home look on my porch & any other places around my home. Nothing. I get on line, enter the tracking number & great news your item was delivered & signed for. NO! I hang up & try to figure how to get in touch with cs. Not an automated cs rep, but a live human cs rep. Bingo! I make a connection & the most professional, patient & knowledgeable cs rep Shonti K. She listened & offered solutions & assured me that she'll do everything she can to get a resolution. The next morning she calls me, makes another call & explains my situation. The very next day, day 2, my item arrives. Thank u DHL for your diligence. Thank u especially to Shonti K. & thank u Ken, & to the Arizona late night cs rep. I apologize for not having his name. Anyone else who assisted in resolving my misdelivered package thank u.

I opened up a dispute with DHL Express for an invoice where we have been charged 26 kgs for a 500g shipment waybill ref 3408372365 and the invoice was paid by direct debit...i opened up a dispute on 11 August and have only received generic "we are looking into your query" emails...I have had to constantly call to get an update and last week I escalated the dispute on the phone but have only been told today that in fact my dispute was not escalated and in fact there is a "back-log" and the freight team have not even touched the query/dispute yet! So not only have DHLExpress over charged us; they have also constantly lied to us about how my query/dispute is being handled...the sales department have ignored my plea for a call and only sent a "call the account team" one line email; and now when I asked to make a complaint - I have been told I have to email the "customer retention" team...all I can gather is that DHL Express over charges, doesn't care and gets the account holder to do all the work trying to get an answer...16 days since my initial dispute being raised I am no closer to get an answer, apology or resolution from DHL; and the only offer I have received after all my frustration and stress is to email to make a complaint...I asked to make a complaint over the phone last week and the agent was typing away saying yes yes I am doing this for you ...but in fact they were lying as the only way I can complain is by me emailing customer retention...I am totally deflated and depressed by such terrible service - we are looking to move our business elsewhere...do you care DHL Express? Probably not

Hidden fees at end of delivery! Way too expensive "dhl handling fee" in addition to expected vat. Avoid dhl express forever

My package was supposed to be delivered today. Instead I spent several hours reaching out for their support twice: first, because the deliveryman tried to deliver my package to my neighbors; second, because their own website was incapable of verifying me. They made several mistakes, but it is still me at loss, without package, without several hours I could have spend on literally anything else.
Your slogan should not be "Excellence. Simply delivered". Try "Incompetence. Simply at everything".
Oh, and teach your deliverymen to read.

Zero. Liars. No delivery attempt was made, they just mark it as unsuccesful and that's it. Based on other review I wonder what is their currier doing, just driving around in the city sightseeing?

Aweful service. DHL has failed to deliver my parcel, claiming that the address was incorrect - but, after contacting the support team, who checked on google maps, they confirmed the problem was that their driver went to the wrong location. My parcel has still not been delivered, nor has its tracking been updated to suggest it will be delivered the following day. The level of customer care is appalling. You can not trust DHL to deliver on time - find an alternative if you can.

This company not only provides poor service, it also lies. We expected a delivery from the USA. On the day they notified us that it would arrive, we were at home all day. Nobody called, nobody rang our bell. However, they did email us, and said that they had unsuccessfully made an attempt to deliver. (Total B/S) They gave us no choice to reschedule another delivery, and we had to travel 1/2 hour (each way) to a distant pick-up point to get our package. This company is the pits.

I paid a HUGE amount of money to courier a small parcel of inexpensive sentimental gifts to my grandchildren, from South Africa to Germany. After THIRTEEN days and many follow ups it has still not arrived.
Disappointed is a mild word to describe how I feel

I am deeply disappointed with the premium express service provided by DHL. We paid extra for expedited, door-to-door delivery, but the service completely failed to meet basic standards.A DHL representative called to confirm a delivery window between 1:00 PM and 3:00 PM. We proactively provided the building entry code to ensure smooth access. The courier arrived nearly an hour late at 3:50 PM. While I saw the delivery attempt via our building's smartphone-connected intercom, the courier merely dialed twice and left. They made no attempt to call our phone directly, which would have allowed us to come down and retrieve the package immediately.Furthermore, this is part of an ongoing issue. During a previous delivery, the courier left our package entirely outside the main lobby door, exposed to the street where anyone could have stolen it.Paying for a premium service should guarantee reliability, communication, and secure door-to-door delivery. Instead, we experienced delays, poor communication, and a complete disregard for package security. I expect better accountability and a resolution from DHL regarding these repeated failures.

they claim that i was not at home today and does could not deliver. they are lying i was at home but dhl never showed. they are just massaging their KPI’s. my order is now 4 days late. i will i form the sender Paraboot shoes of their lousy courier service.

I dont feel like providing a single star, even. The worst Shipping and courier company I have ever dealt with. They should be banned.

On May 8th, I sent a huge 10 kg box with insurance via express, and their employee handed the express package over to the service. been 39 days, and been writing and calling, asking them find my package return it, or send it to the recipient, or at least tell me it is so can pick it up. They keep me promises like I'm a child, and no one is looking for it; they just closing the cases.

What about pick up the phone for managing important imported stuff for medical needs?? No right?

My Apple delivery in Portugal is missing. It was supposed to arrive yesterday and today, but nobody showed up. You ruined my gifts. If you care about your reputation, my tracking number is 5126149092.

I send packages abroad several times a year. It is always a pleasure to work with DHL. THEY DO A GREAT JOB! They under promise and overperform! Their staff is excellent at the counter. They help me pack and provide discounts that are applicable. I have never gone back to Fed Ex or USPS. Thx Kyle S!

DHL Express managed to achieve something remarkable:

They confirmed my address change.
They confirmed the new address was correct.
They confirmed my name was displayed at the property.
They confirmed the delivery station had been informed multiple times.

And then they still failed to deliver the shipment.

At that point the problem is clearly not the address, the recipient, or the delivery instructions. The problem is DHL.

What makes this even worse is that I spent several days explaining facts to DHL that DHL had already internally documented and confirmed. Customer Service acknowledged the issue, yet nothing happened.

This was an Apple shipment, and the entire case — including DHL's own written confirmations — has now been escalated to Apple.

If DHL Express cannot deliver a package when the address is correct, the recipient is identifiable, and the instructions are confirmed multiple times, it raises a simple question:

What exactly does DHL Express need in order to make a delivery?

It started with a delivery failure text!!!
I was home. 2 cameras working to detect incoming. Cameras checked. Functioning. NO attempt at delivery. NO-ONE even did a drive by.
Phone call to despatch co. Attempted to get a re-deliver
Phone call to DHL. Lip service at best. Excuses.
I offered the in line camera shots to dispute that I may have missed the courier. Declined to receive. Requested where I make a complaint. Phone call was ended.
No complaints information provided.

The company are not interested in following up on dishonest couriers.