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Global Payments UK Reviews 

4,530
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for providing clear guidance, friendly communication, and great rates during contract renewals. Consumers note that the overall service is extremely efficient, and support representatives are consistently responsive and quick to resolve any operational issues. However, some people mentioned feeling misled by unexpected fees, such as high restocking charges, and experienced a lack of transparency regarding overall pricing structures. A few reviewers also experienced difficulties with communication, noting frustratingly slow responses and a clear lack of progress when trying to get updates on their accounts.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during every interaction.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, quick, and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support during... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and efficient service... See more

Price

Reviewers mention positive feedback about price, noting that representatives consistently help secure great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Last few years we have dealt with Azizi Arthur and I may find it hard to deal with anyone else moving forward. Answers questions, helpful and punctual. helped guide company though a better deal and... See more

Company replied

Rated 5 out of 5 stars

Azizi called me regarding the renewal of our card payment agreement. We were able to secure the same low rate we already had for another year. Azizi was friendly, very helpful and professional. All si... See more

Company replied

Rated 5 out of 5 stars

I have used Global Payments for my card processing for the past 23 years. Friendly & helpful staff, especially Tom Baines who has been my go to, he has answered any questions & resolved any issues qui... See more

Company replied

Rated 5 out of 5 stars

We have been with Global Payment for 27 years and in a time of constant change, having someone as professional, responsive and knowledgeable as Azizi Arthur is both a comfort and essential. A pleasu... See more

Company replied


Company details

  1. Card Processing Service
  2. Payment Service

About Global Payments UK

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(4,530)

359 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very straightforward company to deal…

Very straightforward company to deal with, everything was handled efficiently and promptly by Elisabeth Wilson. Much improved service than that received from our previous providers.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Prompt resolution

Clear options explained and prompt resolution by Azizi Arthur to get our annual renewal sorted.

25 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

AA8 Customer Service from Mohomed Vindhani

Mo gave me quick, clear instructions that I urgently needed-AA* for Customer Service-thank you Mo

3 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Mo!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

The Information and support was great

The Information and support was great, Bhav was such a great help and has managed to save us a great deal, also highlighted the areas where we needed to make changes

3 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Bhav!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Always easy to deal with no issues what…

Azizi is always easy to deal with no issues what so ever Superb customer service .

2 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Puja Patel was so helpful

Puja Patel was so very pleasant and helpful. She spent time explaining everything and made sure that I understood. She's a good staff member for them to have on board

1 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Puja!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Prompt and helpful customer support

The matter under consideration was dealt with efficiently and politely by the person handling my query, Azzizi Arthur. Many thanks

2 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Quick & Easy

Quick, easy and efficient service. Thank you

2 September 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Azizi Arthur is always a pleasure to…

Azizi Arthur is always a pleasure to deal with.

19 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Patient and informative

Dealt with Ben and Jamie. Very good support - extremely patient. Happy to have teams calls when appropriate and the product is excellent - which helps. Note I was only using the poc version - proof of concept.

28 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Ben and Jamie!

Many thanks,
Dawn - VOTC Specialist

Rated 5 out of 5 stars

Annual Merchant Service Renewal

First class service and communication from Azizi Arthur once again! Secured another competitive deal for our business, made easier by a seamless contract renewal process!

10 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

Kevin from Global Payment team was very…

Kevin from Global Payment team was very helpful. Kevin tried to assist me with my queries. Kevin was professional with his approach. I rate Kevin 5 STAR for his service and professionalism. Thank you

11 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Kevin!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

problems

paige saunders went far beyond what i expected to help with my recent issues she got involved called me and e mailed me back when she promised really good advert for company thank u paige

19 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for your feedback - we’re pleased to hear of your great experience. We’ll be happy to pass your comments on to Paige!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

I’ve been with Global Payments for a…

I’ve been with Global Payments for a number of years and have been offered exemplary service.
Daniel Daley in particular has been brilliant to deal with and looked after me very well.

17 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for your feedback - we’re happy to hear of your great experience. We’ll be happy to pass your comments on to Dan!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

Renewing on better deal

Last few years we have dealt with Azizi Arthur and I may find it hard to deal with anyone else moving forward. Answers questions, helpful and punctual.
helped guide company though a better deal and gave great details at each stage

17 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you so much for your review. It’s great to hear that you felt supported throughout the renewal process. We’ll be happy to pass your comments on to Azizi!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

I’ve been using Global Payments for…

I’ve been using Global Payments for decades and have always found them to be extremely professional and competitive. Thank you to Azizi Arthur for the most recent renewal process, which again was straightforward and on terms which were more than acceptable. Thank you.

17 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for your feedback - we’re happy to hear of your great renewal experience. We’ll be happy to pass your comments on to Azizi!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

Azizi was great to deal with

Aziz was great to deal with, responsive and thorough.

17 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Azizi!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

I had a letter to say my rates were increasing

I had a letter to say my rates were going to increase. I was out of contract and considered moving provider to save money. Global Payments have always offered a good service prior, so wanted to give them the chance to look at my account and see what they can do. I spoke with a guy called Cole Longland and he managed to secure me a great new rate. The process was very quick and I had a direct email address to discuss things. All sorted in just a few days and contract signed! Thank you

14 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for taking the time to leave us your review - we’re pleased to have you on board. We’ll be happy to pass your comments on to Cole!

Many Thanks,
Chloe - VOTC Executive

Rated 5 out of 5 stars

Great team

Great team. Great advisors. Always ready to offer help and advise when needed.

13 August 2026
Unprompted review
Global Payments UK logo

Reply from Global Payments UK

Thank you for your feedback - we’re happy to hear of your great experience!

Many Thanks,
Chloe - VOTC Executive

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