We recently upgraded our account with Worldpay, and Callum was fantastic throughout the process. He kept us well informed at every stage, explained everything clearly, and made sure the upgrade was sm... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was transferred through to the help desk as the automated payment line didn't recognize our details. I spoke to Craig who assisted me in settling our outstanding invoices. He then passed me over to... See more
Company replied
From my experience Glenn Hyde at Worldpay is a standout employee. He’s highly responsive, professional, and consistently delivers with a strong attention to detail. He communicates clearly, keeps thi... See more
Company replied
We switched to Worldpay after being approached by Mark Williams. He provided a competitive quote and was not a typical pushy salesman. Mark then assisted (in person) with setting up the card terminal... See more
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Company details
Written by the company
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Contact info
Gateshead Card Centre, Victory House 5th Avenue, Gateshead , NE11 0EL, United Kingdom
- 0345 761 6263 Existing customers 0808 253 2238 New customers
- worldpay.com
4.2
Great
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Response time and actioned
23 July 2026
Unprompted review
Awful service. Backwards and outdated.
I switched from Stripe to Worldpay, and it has been one of the biggest mistakes I’ve made.
I added Worldpay to my website on Friday. It’s now Thursday, and my funds are still on hold with no explanation. Not once did Worldpay proactively contact me to explain why. I had to Google it myself to find out that new accounts often have funds held.
Since Friday, I’ve made over 21 phone calls. Every single time I get the same scripted response: “Your funds are on hold. We’ve escalated it. Someone will get back to you when they get back to you.” No timeframe. No updates. No accountability.
To make matters worse, I changed my bank details, which apparently takes 3 to 5 working days. Today is day four, and they still haven’t been updated. Even changing an email address takes 3 to 5 days. Everything feels unnecessarily slow and outdated.
The biggest issue is the complete lack of communication and support while my money is being withheld. My business has effectively been put on hold because I can’t access my own funds.
With Stripe and Shopify, you can update your bank account instantly. If they ever place funds on hold, they communicate with you immediately and tell you exactly what’s happening. Worldpay has done neither.
After six days, I’m still no closer to getting my money. Worldpay has been nothing but stressful, inefficient, and frustrating to deal with. I genuinely regret switching and wish I’d stayed with Stripe. I wouldn’t recommend Worldpay to any business owner who values clear communication, fast support, and access to their own money. It’s now Thursday and I only have 1 day left for the possible release of funds. They do not payout over the weekend. Disgraceful and do not recommend. Happy to update this if my issue is resolved TODAY.
17 July 2026
Unprompted review
Reply from Worldpay
Hello Zain,
Thank you for leaving your review regarding your account. I’m sorry to hear about the issues you've experienced recently.
I've passed this to our Support Team who will be in touch with you shortly.
Once again please accept my apologies for any inconvenience caused.
Kind regards
Stephanie
Great company to deal with easy set up
Great company to deal with easy set up
23 July 2026
Unprompted review
Reply from Worldpay
Hello Peter,
Thank you for your review!
We're delighted to hear that you found the setup process easy and that you've had a great experience working with us. Our team works hard to make getting started as simple and seamless as possible, so it's wonderful to know we've met your expectations.
Thank you for choosing Worldpay and for taking the time to share your feedback. We look forward to supporting your business for years to come.
Kind regards
Stephanie
We have had a great experience with Worldpay
We have had a great experience working with Worldpay from the moment they offered their services to now having used them for months. Hannah Ussher has been exceptionally helpful with showing us how we could benefit from using Worldpay and then assisting with getting us up and running. She is a true credit to the organisation.
22 July 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to share your experience and for your kind words. We're delighted to hear that your journey with Worldpay has been a positive one from the very beginning and that you've seen the benefits of our services over the past few months.
It's especially wonderful to hear your feedback about Hannah. Providing knowledgeable support and making the onboarding process as smooth as possible are things we strive for, and we're thrilled that Hannah was able to help you get up and running so successfully. We'll be sure to pass along your recognition, which I'm sure she'll greatly appreciate.
Thank you for choosing Worldpay. We look forward to continuing to support your business and contributing to your success.
Kind regards
Stephanie
World pay a scam
World pay contacted me saying they got my information from my bank saying my bank was there business partner i contacted my bank who knew nothing about world pay my bank said don't interact with world pay its probably a scam
20 July 2026
Unprompted review
Reply from Worldpay
Hello Ben,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns
you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
Fantastic support getting my merchant account approved
Michelle Parfitt from Worldpay was fantastic from start to finish. She guided me step by step through every part of the process, always friendly, patient and supportive. Thanks to her help I got my merchant account approved and was able to start accepting card payments without any stress. She explained everything clearly, answered all my questions quickly, and made what could have been a complicated process feel simple and straightforward. I would happily recommend Michelle and the Worldpay team to any business looking to set up their payment solutions.
21 July 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to share your experience.
We're delighted to hear that Michelle provided such fantastic support throughout your merchant account application. We understand that setting up payment solutions can sometimes feel overwhelming, so it's wonderful to know that Michelle's friendly, patient, and supportive approach helped make the process simple and stress-free for you.
We'll be sure to pass on your kind feedback to Michelle. She'll be thrilled to hear that her clear communication, prompt responses, and step-by-step guidance made such a positive difference.
Thank you for choosing Worldpay, and for recommending Michelle and our team. We wish you every success with your business and look forward to supporting you in the future.
Kind regards
Stephanie
1 star speaks for itself .
17 July 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns
you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
Switching to Worldpay has been the best decision
Switching to Worldpay has been one of the best decisions we've made for our business. The customer service is excellent — whenever we have a question, we can always speak to a real person instead of being stuck in an automated loop. On top of that, we've saved a noticeable amount on our payment processing fees since making the switch. It's reassuring to know there's always someone contactable who actually understands our account. Highly recommend.
21 July 2026
Unprompted review
Reply from Worldpay
Hello Heather,
Thank you for taking the time to share your experience. We're thrilled to hear that switching to Worldpay has been such a positive decision for your business.
Providing accessible, personalised support is incredibly important to us, so it's wonderful to know that being able to speak directly with our team has made a real difference. We're also delighted that you've seen savings on your payment processing fees and feel confident knowing there's always someone available who understands your account and can help when needed.
Thank you for your recommendation and for choosing Worldpay. We look forward to continuing to support your business's success.
Kind regards
Stephanie
Excellent customer service!
James Speirs provided excellent customer service. He always responds quickly and gives clear, accurate answers. We really appreciate his professionalism and efficiency.
Thank you for the great support!
17 July 2026
Unprompted review
Reply from Worldpay
Hello Makiko,
Thank you for your wonderful feedback. We're delighted to hear that James provided you with excellent customer service. His quick responses, clear communication, and commitment to delivering accurate information are qualities we truly value, and it's great to know they made such a positive difference to your experience.
We'll be sure to pass your kind comments on to James and his manager. Thank you for choosing Worldpay and for taking the time to share your experience. We look forward to continuing to support your business.
Kind regards
Stephanie
I called about installing a new card…
I called about installing a new card machine. I had spent a day trying the automated menus but found another number and managed to speak to Charlotte who was incredibly helpful. She was great! Really pleasant to talk to and answered all my questions.
20 July 2026
Unprompted review
Reply from Worldpay
Hello JC,
Thank you for taking the time to share your experience. We're sorry to hear that you spent so long trying to get through via our automated menus, but we're delighted that Charlotte was able to help when you reached us.
It's wonderful to hear that she was pleasant to talk to, answered all your questions, and provided the support you needed with your new card machine installation. We'll make sure your kind feedback is passed on to Charlotte and her manager.
Thank you for choosing Worldpay, and we appreciate your valuable feedback.
Kind regards
Stephanie
Very satisfied customer
Glenn Hyde was absolutely fantastic. Extremely helpful from start to finish. Worked out of hours, which gave us a quick turnaround. Kept us updated all through the process. Will definitely recommend using Worldpay
20 July 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for your fantastic feedback. We're delighted to hear that Glenn provided such excellent service and support throughout the process.
It's great to know that his dedication, proactive communication, and willingness to work out of hours helped deliver a quick turnaround for you.
We really appreciate your recommendation and will be sure to pass your kind comments on to Glenn. Thank you for choosing Worldpay, and we look forward to supporting you again in the future.
Kind regards
Stephanie
Great Customer Service
I spoke with Tania Weldon today and she was very helpful and resolved my issue quickly. Thank you!
20 July 2026
Unprompted review
Reply from Worldpay
Hello,
Thank you for taking the time to leave us a review. We're delighted to hear that Tania was able to help and resolve your issue quickly.
We'll be sure to pass on your kind feedback to her, as we know she'll appreciate the recognition.
Thank you for choosing us, and please don't hesitate to get in touch if we can help with anything else in the future.
Kind regards
Stephanie
Jack H from worldpay was very helpful
Jack H from worldpay was very helpful. He responded to my query very quickly and efficiently
17 July 2026
Unprompted review
Reply from Worldpay
Hello Gail,
Thank you for taking the time to leave us a review.
We're delighted to hear that Jack was able to help with your query and that you found his response both quick and efficient.
We'll be sure to pass your kind feedback on to Jack, who will be pleased to know his support made a positive difference to your experience.
Kind regards
Stephanie
extremely disappointing.
Our experience with Worldpay has been extremely disappointing.
After successfully completing Worldpay's onboarding process, including all KYC and due diligence checks, we processed our very first transaction. Shortly afterwards, we received an email advising that our merchant account had been placed on a three-month termination notice and that all funds would be held for a minimum of 120 days.
No one contacted us beforehand to discuss any concerns or explain why this decision had been made. Instead, we simply received a termination email advising us to submit an appeal if we wished to challenge the decision.
We immediately provided every document requested, including detailed information about our business model, bank statements, supplier invoices, customer invoices, proof of our premises, previous sales, photographs, and supporting evidence. Despite complying fully and responding without delay, we have received no meaningful update while our customer's funds remain frozen.
As a result, we have been unable to export a commercial vehicle that has already been sold, causing unnecessary delays for our customer and disruption to our business.
Risk checks are understandable, but approving a merchant, allowing them to process a transaction, then immediately terminating the account and withholding funds—with little communication afterwards—is not how legitimate businesses should be treated.
The lack of transparency, poor communication, and failure to deal with this matter promptly have been extremely frustrating. Based on our experience, we would not recommend Worldpay to any business looking for a reliable payment provider.
Update: We have now been informed that our appeal has been rejected, despite providing every document requested by Worldpay. We still have no explanation as to why our account was terminated just two days after our first transaction or why our customer's money remains on hold. Extremely disappointing communication and service.
17 July 2026
Unprompted review
Reply from Worldpay
Hello Bhavi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We would love the opportunity to investigate this further for you, however, I’m not able to locate your account.
I have requested further information from you privately through Trustpilot. If you could please reply to the request which is sent via email, I will then be able to investigate the points you’ve raised.
If you prefer, you can contact us. We are available on webchat which you can access via your Worldpay Dashboard, or you can call us on 03457 61 62 63, so we can address any concerns
you have personally.
Once again, please accept our sincerest apologies and I hope we can rectify this for you.
Kind regards,
Stephanie
Excellent service from Kayley today…
Excellent service from Kayley today (5/5). I had to call because after multiple attempts their website portal would not let me update some details.
17 July 2026
Unprompted review
Reply from Worldpay
Hello Kayley,
Thank you for your review.
We're delighted to hear that Kayley provided you with excellent service and was able to help when you experienced difficulties updating your details through our online portal. We understand how frustrating technical issues can be, so it's great to know that Kayley was able to assist and make the process easier for you.
We'll be sure to share your kind feedback with her. Thank you for choosing Worldpay, and please don't hesitate to get in touch if there's anything else we can help with
Kind regards
Stephanie
Spoke to Dawn who helped me cancel my…
Spoke to Dawn who helped me cancel my subscription and log back onto the dashboard as we now have another card reader. She stayed with me while I logged back in and made it so easy for me. She also gave me the run down on new card readers as well as some of the new tariffs so I may decide to return once my current contract runs out. Thank you, Dawn!
16 July 2026
Unprompted review
Reply from Worldpay
Hi Konrad,
Thank you for taking the time to share your experience. We're delighted to hear that Dawn provided such helpful and supportive service.
It's great to know that she was able to assist with cancelling your subscription, help you regain access to your Dashboard, and stay with you throughout the process to make everything as simple as possible. We're also pleased that her advice on our latest card readers and tariffs was useful.
We're grateful for your business, and your review, thank you!
Kind regards,
Ashleigh
Fantastic Customer service
Fantastic Customer service
Very knowledgeable Support Advisor Stuart Dowell, helped me today. Proficient, polite with issue solving attitude.
16 July 2026
Unprompted review
Reply from Worldpay
Hi Ania,
Thank you for taking the time to leave us such positive feedback.
We're delighted to hear that Stuart provided you with fantastic customer service and was able to help resolve your issue. It's great to know that his knowledge, professionalism, and problem-solving approach made such a positive impression.
Thank you for choosing Worldpay.
Kind regards,
Ashleigh
Connor Wilson has just switched us over…
Connor Wilson has just switched us over to Worldpay via a referral from our till provider. Great service, price and functionality. Highly recommend him if your a business in the North East.
16 July 2026
Unprompted review
Reply from Worldpay
Hi Dean,
Thank you for taking the time to share your experience.
We're delighted to hear that Connor made the switch to Worldpay a smooth and positive one for your business. It's great to know that you were pleased with the service, pricing, and functionality we offer.
Thank you for your recommendation, and we look forward to supporting your business for many years to come.
Kind regards,
Ashleigh
Katy was amazing
Katy was amazing, dealt with my issues that others had failed to. Thank you Katy
16 July 2026
Unprompted review
Reply from Worldpay
Hi Kirit,
Thank you for taking the time to leave us a review.
We're delighted to hear that Katy was able to resolve the issues you were experiencing and provide the support you needed. We understand how frustrating it can be when a problem isn't resolved right away, so it's especially rewarding to know that Katy was able to make a positive difference.
Thank you for choosing Worldpay.
Kind regards,
Ashleigh
Pre-authorisation query
I had a query about a pre-authorisation. Stephen was clear , concise and solved my issue within 2 minutes. He also sent me an email with instructions on how to update my terminal so this did not happen again. I am a very happy customer.
16 July 2026
Unprompted review
Reply from Worldpay
Hi Charlie,
Thank you for taking the time to share your feedback.
We're delighted to hear that Stephen was able to resolve your pre-authorisation query quickly and clearly. It's great to know that the additional guidance on updating your terminal helped prevent the issue from happening again.
Thank you for choosing Worldpay, and we're pleased we could provide the support you needed.
Kind regards,
Ashleigh
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