Honestly the best thing I've done in my business. I run a small beauty salon at home. Giving my clients choice of payment means they treat themselves to more therapies and retail. It has given me mo... See more
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Absolutely boss!!!! It’s so easy to navigate , the app itself is simple yet stylish and looks modern . Unlike another app I previously used the app looked like it was from windows 98
How best to describe the payment system???? Just makes my life easier!!! Rates are pretty good, payment is instant Customers don't want a receipt, they want it straight to there email Highly reco... See more
Fast payout unlike others who claim to pay next day but in reality it takes 4 days sometimes more as no pay outs over week ends.
Company details
Written by the company
SumUp is a leading global financial technology company driven by the purpose of levelling the playing field for small businesses. Founded in 2012, SumUp is the financial partner for more than 4 million small merchants in over 35 markets worldwide, helping them start, run and grow their business. Through its Super App, SumUp provides merchants with a free business account and card, an online store, and an invoicing solution – as well as in-person and remote payments seamlessly integrated with SumUp’s card terminals and point-of-sale registers. SumUp is committed to leveraging its success to make the world a better place and has pledged to donate 1% of its revenue to support environmental, educational and entrepreneurial causes. In 2022 SumUp was recognised as a Top Global Employer for the LGBTQ+ community by the Stonewall Workplace Equality Index.
Contact info
United Kingdom
- sumup.com
4.2
Great
61K reviews
Asks customers to review
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I can’t get any sensible response from…
I can’t get any sensible response from the company. i can’t currently get into the system
5 November 2026
No customer care
After you have bought a device and no longer wish to keep it, they make it extremely difficult to get a return label to send it back.
But it’s an American company of course!!
Not good customer care.
5 November 2026
Unprompted review
Why remove the daily totals from the sale tab in the app
Genrally great app and card reader. Problem is the latest app update. It has removed the daily totals from the list of transactions in the sales tab. I used to be able to open the app and with one click see both the individual daily transactions plus the daily total for the day and all the previous days. It was a great and quick snapshot of the takings. I really dont understand, why remove the daily totals? It is very inconvenient. I messaged customer services to ask about it. The first agent just disappeared the second agent let me know it was because of the latest update and I asked them to pass on my feedback. Cant fault the second agent. Please bring back the daily totals in the sales tab of the app.
5 November 2026
Unprompted review
From the first phone call for a new…
From the first phone call for a new system the customer service has been second to none my business has never been better pos and banking wise so much easier and no waiting for funds
5 November 2026
Excelent very easy to use!
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
On 3 November
On 3 November, I made a purchase at TK Maxx noticed that the same amount had been charged again to my account (reference: CDJXYE12MM).
I went to the store, and they confirmed that they had only taken the payment once. This appears to be an issue with SumUp, as the same amount seems to have been charged twice.
Could you please investigate this issue and arrange a refund of the duplicate payment?
Thank you for your help.
4 November 2026
Reply from SumUp
Hello Dana,
We are very sorry to hear that you experienced this issue with your payment.
It is possible that this charge is due to a technical glitch in processing. Therefore, we have informed the team in charge to clarify the situation and review the status of your transactions.
Our team will contact you shortly, so we kindly suggest that you keep an eye on our official communication channels.
Best regards,
Team SumUp
Never had a problem payments always on…
Never had a problem payments always on time 5 stars
4 November 2026
To much good experience well job well…
To much good experience well job well appreciated
4 November 2026
The first review I HAVE TO write in 10 years
I normally never write reviews. But this company is driving me crazy. The system is giving me errors all the time. I cannot login. I cannot register my phone number. The support centre hardly responses, and if they do they say that someone will contact me. But they never do.
If you have login problems, the chat asks you to login to ask your question. Seriously guys?
Like I said, normally I you have some problems with a company someone connects and it will all be solved. But for Sumup I give a 1 star. Never had such a bad service with such a bad communication. I hope you do something with this Sumup. Because this is not the way.
4 November 2026
Unprompted review
Reply from SumUp
Hello Bas,
We are truly sorry for the frustration this situation has caused you and we completely understand why this feels so discouraging. This is not the experience we want to provide to our users.
When experiencing persistent technical errors or login issues on our platform, we always recommend double-checking that the email address being entered is exactly the correct one registered to your account, as typos can sometimes cause a loop in the system.
To help resolve this without further delay, we have already forwarded your case details to our specialized technical department. Our team will review the issue and get in touch with you directly through your registered official contact channels to assist you as soon as possible.
Best regards,
Team SumUp
Absolutely shocking customer service
4 November 2026
Unprompted review
Reply from SumUp
Hello,
We are very sorry to hear about your dissatisfaction with our support.
As this does not reflect the experience we want to provide, we have asked our team to look into the situation.
Please accept our apologies for any inconvenience caused. We remain at your disposal through our support centre.
Best regards,
The SumUp Team
Everybody ok👍
18 August 2026
They just freeze your money
They just freeze your money. Days or week before you know. Cards freeze up alot
4 November 2026
Reply from SumUp
Hello,
Thank you for your feedback, and we sincerely apologize for the frustration caused. We have forwarded your case directly to our specialized department, and a team member will contact you shortly to resolve this. We appreciate your patience.
The SumUp-Team
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