Biolabshop Reviews 

The customer service team was helpful and quick to respond when i informed them that Royal Mail had delivered my package to the wrong address. They rectified Royal Mails mistake and resent a new item. Will shop from them again they have great products.

Great support and fast delivery (to EU)

It is completely understandable to feel frustrated when dealing with lost shipments and poor communication. Losing a package is bad enough, but dealing with slow confirmations and dismissive support turns a bad situation into a dealbreaker. You deserve accountability, speed, and basic respect as a customer.
The major issue is the lack of trust and customer tact when a product is lost by the carrier.
3 weeks to confirm that the product was lost is something I have never seen in any other company.
Speaking with support feels like talking to someone who acts like they are doing you a favor; there is no friendliness and not even basic politeness.
I will not buy from them again because the prices are extremely high and the service is terrible.

Amazing products, good prices, fast delivery

Fast delivery, very good communication, high quality products… it’s definitely not my last order.

Very good quality, lab test for me and all is perfect. Good, fast delivery. I recommend.

very good quality brand

Very professional and friendly team.
I'm happy with products

I've spoken with the AI on WhatsApp for like 10mins and then they made text with their customer service employes, they gave me fast and detailed responses.
Defo would keep buying from them

I have placed a order here that first time didn't arrive so they sent it again wich i eventually did receive, just a bit too late so i didn't need it anymore and send it back to the address they gave me. They said i should get my money back within 2 weeks after they received it. It's been over 2 months since they received it a lot of messages but they won't respond to me nor come with a solution. I am still waiting for my 300 euros they are holding!!

After ordering one product online, they had processed three orders instead and charged me for two. At first they were responsive and cancelled the other two orders, but upon sending my bank details they have yet to refund the amount and have began to ignore messages completely. Not the customer service that would be expected from such a company.

This firm is a scam.
I placed an order through biolabshop.eu, and my experience has been extremely disappointing.

When I made the purchase, I approved the transaction in euros for the exact amount displayed at checkout. However, the payment was processed in U.S. dollars without any warning during the checkout process, and I was charged approximately €39 more than the amount shown on my invoice.

When I contacted customer support, they claimed the difference was due to the EUR/USD exchange rate, which is simply not true. Exchange rate fluctuations cannot account for such a large discrepancy. They then promised to refund the amount they had overcharged me, but it has now been almost two weeks, and I still have not received the refund. In the meantime, they have stopped responding to my emails.

Edit: they keep lying. It’s not my provider that is the problem, they are the problem. Why would my bank, which is european bank, would charge me in dollars. This has never happened before. Their provider is the problem. They keep telling me they will refund me the difference, but the money is still not in my bank account. The customer service is so rude. I will never ever buy something from them. I recommend that you don’t buy from them also.

AVOID !!!
They told me I'm a due a refund within 14 days , i send the correct tracking number and done everything right they confirmed it . Them after the 14 days were up I've received no refund atall. They are ignoring my WhatsApp messages they've clearly read them . Now I'm going to take them to the small claims court for violation of customer protection laws . See how they like that . Its a case they will lose because I've done everything correctly and they've even clearly said I'm due a refund . Absolutely useless company . Will be exposed and fined in due course that's 100 % .
Messed with the wrong guy .
AVOID !!!!

I placed an order on May 17, 2026. Upon receiving the package, I didn't notice right away that 2 of the vials were expired.
On June 5th, right before starting my cycle, I noticed the expiration dates and immediately emailed support asking to send 2 valid replacements. On June 8th, they apologized and promised to ship them, even though the items were clearly listed as out of stock on their website.
On June 12th, unable to wait indefinitely, I asked for a refund instead. Support requested my IBAN and stated the transfer would take up to 14 business days.
That’s where the real problem started. Today is July 23rd, and I still have NOT received my money. Support on WhatsApp has completely ghosted me and stopped responding to my messages altogether.
The refund is around 50 EUR, but apparently, returning this amount is a massive issue for this company. Be very careful buying from them.
(I will update this review if they actually process the refund and provide the official bank transfer receipt).

They were good some time ago but now they sell vials that dont hold vacum, i had 5 spoiled cjc vials in a row, took photos of all, video when i opened them and still got denied refund. They became scammers.

Great Support i always recieved my item in time and the quality was absolutely satisfying

I will never, ever buy anything there again in my life. The staff member is very unfriendly. My issue is that I’m trying to get a refund for three products, but the staff member simply won't look at the third item and keeps ignoring me on WhatsApp. (Order number: 615563_2026) I sent him plenty of proof, and suddenly he said he’d sort it out... I was a truly loyal customer, but if this isn't fixed, I promise I will never, ever order from there again.

Great support, great product!! Always ordering from Biolabs