Primalpeptides Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly, and packages are securely handled with helpful extras included like water and needles. Many people highlight the outstanding product quality, noting that the items are genuine, reliable, and deliver consistent results. Additionally, consumers praise the support team for being extremely responsive, friendly, and helpful with any questions. Some reviewers were not happy with delivery delays or occasional issues where packages failed to reach their destination. A few other people also felt that certain items featured overly basic packaging or caused unexpected physical side effects.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are genuine, potent, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting consistently fast shipping times and... See more

Quality

People report positive experiences with quality, highlighting that the items are top tier, highly consistent,... See more

Order

Clients share positive opinions on order, highlighting smooth and professional processes. Reviewers note that... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service! Good customer support and they even include bacteriostatic water and needles with the order. Shipping was fast and discreet to Europe. PayPal as an payment option makes it easy for... See more

Rated 4 out of 5 stars

I have good experience with primalpeptides. I got my parcel within days. Ordered on Monday and got it on Thursday (30.10). I also do not live in the Netherlands, so it might be faster if you are resid... See more

Rated 5 out of 5 stars

★★★★★ Primal Peptides Never Miss I’ve ordered from Primal Peptides more times than I can count, and they’ve been rock-solid every single time. Orders show up quickly—none of that “waiting... See more

Rated 5 out of 5 stars

Super efficient and trustworthy. Not only will they ship straight away but the quality is simply outstanding. Everything is reasonably priced which adds to the benefit of having an excellent source fo... See more


Company details

  1. Biotechnology Company

Written by the company

Primal Peptides is een gespecialiseerd Europees bedrijf dat zich richt op research-grade peptides van de hoogste kwaliteit. Wij geloven dat iedereen toegang moet hebben tot betrouwbare, zuivere en transparante producten, zonder misleiding, zonder tussenhandel en zonder onduidelijkheid. Onze producten worden geproduceerd volgens strikte kwaliteitsnormen en elke peptide wordt individueel getest door het bekende laboratorium Janoshik. De COA’s en testresultaten zijn volledig inzichtelijk op iedere productpagina, zodat klanten exact kunnen zien wat zij ontvangen. Transparantie en vertrouwen staan bij ons centraal. Vanuit ons fulfilmentcentrum in Nederland verzenden we snel, discreet en veilig naar meer dan 20 Europese landen. Alle bestellingen worden zorgvuldig verpakt en op dezelfde werkdag verwerkt wanneer ze voor 12:00 worden geplaatst. Primal Peptides onderscheidt zich door persoonlijke klantenservice, eerlijke communicatie en een sterke focus op betrouwbaarheid. Klanten waarderen onze snelle ondersteuning, consistente kwaliteit en duidelijke informatie. Ons doel is om een veilige en professionele omgeving te creëren voor iedereen die werkt met onderzoeksmaterialen, zonder fouten of verrassingen. Wij blijven groeien, verbeteren en investeren in kwaliteit, zodat jij kunt vertrouwen op wat je bestelt.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(268)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good products, fast shipping and excellent customer service

I ordered 2 items they came quickly and properly packaged. I had an issue with one product and wrote to them a few days later someone reached out to me. After we spoke a replacement was shipped immediately. I continued to communicate with them and received prompt responses and felt that this company is serious about customer satisfaction. I recommend them wholeheartedly.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery and response time was very positive

Delivery and response time was excellent on my first order. I had a query before ordering, it was responded to within 24 hours and my order was processed and delivered within 2 days. Product looks in good order - I will update my rating after a few weeks of product testing.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve ordered a few times now since…

I’ve ordered a few times now since moving to Europe and I highly recommend this company to anyone looking for quality research peptides with quick shipping and great customer service. E mails are also replied swiftly so if any issues like changing an address or need to add something that’s handled swiftly and with understanding. Can’t fault this company, as long as they keep up the quality in products with the customer service I’ll be a long time customer.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

this ist fraud!!

this ist fraud!!! you pay and they will never send you the peptides... The money is gone. be careful!!

27 April 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Good afternoon,

We're very sorry to read your review.

We are certainly **not** scammers. As you can see from our large number of 5-star reviews, we have successfully delivered orders to thousands of customers.

If you have not received your order, there can be several reasons for this, and we'd be more than happy to investigate the issue for you. Please don't worry—you will receive what you paid for.

Could you please send me an email with the subject "TRUSTPILOT" and include your order details? I personally promise to look into your case immediately and do everything I can to resolve it as quickly as possible.

We look forward to hearing from you.

Kind regards,

Jordy
Primal Peptides

Rated 5 out of 5 stars

Great Customer Service

Ordered Semax, Selank, Ghk and cjc+ipa on my first order. Fast delivery was here in under a week. Everything was fine but the cjc+ipa was a bit flaky after reconstituting. Asked support about it and got a response the next day with them saying they already sent me a new vial for free. The new vial arrived a couple days later and didn't have any problems this time with reconstituting. That's some great customer service if you'd ask me, can highly recommend! Will definitely be ordering again.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Not sure about the reviews on here.

Not sure about the reviews on here.. im pretty sure i got unclean products.
I am experiencing hard, pimple-like bumps with a black dot appearing all over my body after using BPC-157.
These bumps are not at the injection site, they are popping up randomly everywhere.
They are very hard to the touch and they bleed intensely when scratched.
I tested it different times and they appear around half a day after injection. Im not gonna try the TB500 because this shit scares me and feels very unhealthy.

4 June 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Good afternoon,

We're very sorry to hear about your experience.

We have never received a similar report like this before, so we would really like to investigate your case further and better understand what may have happened.

Could you please send us an email with the subject "TRUSTPILOT" and include as much information as possible, such as your order number, the product used, and when the symptoms occurred? We'll personally review your case and do our very best to help you.

We take every customer report seriously and would appreciate the opportunity to investigate this together with you.

Kind regards,

Jordy
Primal Peptides

Rated 5 out of 5 stars

Excellent customer service

Had some issues with the product delivery at first, but managed to get in contact with their customer service which helped me with great extent.
Even with internal difficulties and some downs, they manage to uphold excellent customer service.
I cant talk for the product itself but i can tell you with certainty that they care about their customers and will leave u satisfied.
Some unpleasentries are to be expected with every company, but the most important part it that they will do everything they can to fix them. Definitely recommended.

16 March 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Hello,

I am sorry to hear about your experience.

However, your order was placed outside the European Union, which unfortunately means there is always a risk that a shipment can be held by customs. This was also explained to you during our communication, and it is clearly stated on our website that orders shipped outside the European Union are subject to customs risks that are beyond our control.

For that reason, we certainly did not ghost you.

I have sent you an email and I would still like to help you find an alternative solution.

If I remember correctly, this was an order from March?

I look forward to hearing from you so we can see what we can do.

Kind regards,

Jordy
Primal Peptides

Rated 5 out of 5 stars

Order got stolen & got a new package! 😁

I ordered Reta & insulin pen, sadly enough the delivery guy from PostNL put my package just next to the street and it got stolen.. (everything was on camera). I mailed screenshots of this event to primalpeptides and 1 day later i got a mail to apologise and that they will send the order again (to a pickup point! 😁 Few days later i got my package. Very good service! (No i’m not a bot or anything like that :p just a normal guy who wants Retatrutide in Belgium 🇧🇪) Will order again!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Very trustworthy

Very trustworthy, deliver within a week of order depending of your location, send bac water for free with the peptides which is extremely appreciated. The quality of peptides are just great. Also very responsive via email.

24 April 2026
Rated 5 out of 5 stars

Consistently reliable service across multiple orders

I have placed five orders with Primal Peptides so far, and my overall experience has been very positive.

Shipping has consistently been fast, the packaging has always been good, and everything is carefully protected with bubble wrapping. I have also not had any issues with the product quality based on my experience. I appreciate that they include additional bacteriostatic water and syringes, which is a thoughtful extra.

There was one occasion where a package was lost, but they handled it very professionally and without unnecessary arguing. They took the issue seriously and resolved it quickly, which I really appreciated.

I have contacted them several times with questions before ordering, and they have always been clear, responsive, and helpful. In my experience, replies are usually provided within 24 hours with the details needed.

Based on five orders, I find the service very consistent and reliable. I will continue ordering from them and would recommend them. It is clear they put real effort into customer satisfaction.

Thank you PP team :)

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very good shop

Very good shop, you can trust them. I've placed two orders so far and everything was perfect each time. Fast shipping, products as described, no issues at all.

Highly recommend.

25 December 2025
Rated 2 out of 5 stars

I need answer on WhatsApp about the…

I need answer on WhatsApp about the payment from about 24h ago and nobody shows up.
I’m trying to make an important order , but I found out that there is no traditional payment method available as Visa/ Mastercard payement or even PayPal.
So before making a bank deposit , I wanna be sure that I’m not gonna be scammed, and that the paiement is 100% secure.

If you can confirm the name on the bank account here, IBAN etc and answer on WhatsApp , that will help

23 April 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Hello,

First of all, our sincere apologies for the delayed response.

I completely understand your concerns, especially before placing an important order through bank transfer. We are currently experiencing a high volume of messages, which unfortunately caused delays in our replies.

Please contact us directly at:
info@primalpeptides.nl

With the subject line:
TRUSTPILOT

Once I see your email, I will personally assist you directly and confirm all payment details such as the account name, IBAN information, and any other questions you may have before making the payment.

We appreciate your patience and understanding, and I will make sure you receive a proper response as quickly as possible.

Kind regards,

Jordy
Primal Peptides

Rated 1 out of 5 stars

Good day

Good day, I want to report a very bad experience, paid the amount of €260 90 days ago, Artificial Intelligence answers the email, on Whats App maybe a human being, they mostly assure me that they sent the products I ordered, Good School, My recommendation is not to pay in advance, but only on delivery. The products were not delivered nor was the money refunded. (Scam) Best regards from Germany. Tom 004917680642647

17 April 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Good day Tom,

I’m very sorry to hear about your experience and that you did not receive your products, I completely understand your frustration.

I have checked the tracking information, and it shows that the recipient could not be found at the address provided. Unfortunately, this is something outside of our control, and in this case, it was not an issue on our side.

That being said, your order dates back to January, and we kindly ask customers to contact us as soon as there is a delay or issue with delivery. If you had reached out to us earlier via email or WhatsApp, we would have resolved this immediately. In fact, we would have resent your order with 100% certainty, even though the situation was not caused by us.

Of course, we still want to resolve this properly for you, as it is clear you never received your products.

Also, just to clarify, our customer support via email and WhatsApp is handled by real people. We only use a chatbot on the website itself.

Please send us an email with the subject: TRUSTPILOT, and I will personally take care of this for you right away.

For future reference, we kindly ask you to contact us sooner if an order takes longer than expected, so we can assist you immediately.

Looking forward to resolving this for you.

Kind regards,
Jordy
Primal Peptides

Rated 5 out of 5 stars

I have ordered from them several times…

I have ordered from them several times and am very satisfied, both with the packaging of the order and with the shipping. The peptides also help a lot with the stated issues, be it hair, tan or growth. Highly recommended.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality

I used the peptide I bought three times, and each time I got a 2cm lump on my stomach with a knot that stayed for several days. I had previously used peptides from other shops and never had any problems.

30 March 2026
Unprompted review
Primalpeptides logo

Reply from Primalpeptides

Hi,

Thank you for your message.

We’re sorry to hear about your experience. This is not something we commonly receive feedback about, so we would really like to look into this further with you.

Could you please contact us directly via email so we can assist you properly and review your specific case in detail? We’ll make sure to help you find a suitable solution.

Kind regards,
Jordy
Primal Peptides

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