Update: After posting the review, I was contacted by Bixoto customer care who refunded the full amount. As a result I am updating my review from a 1star to 3 stars. While I appreciate the promt acti... See more
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Best Online platform for awesome products. Awesome price and the CEO is the great person, he reached out to all his clients to apologize for delay due to the recent Spain Power outage. Best company to... See more
Quick delivery, had rare finds in mint condition, the items were very well protected during shipping, with clear transparency on when there was a small issue with a carrier, which was addressed pr... See more
I placed an order on the 15th January and yesterday the 26th January the order was still being processed........... 1 hour later, the company called and said that they had sent an email which... See more
Company replied
Company details
Written by the company
Bixoto es tu tienda online consciente, cercana y 5 estrellas. Encuentra lo que necesitas entre más de 500.000 productos originales de las mejores marcas. ¡Y al mejor precio!
Contact info
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Product as described
Product as described, arrived on time. Easy purchase.
25 August 2026
Unprompted review
I had tried to order a ninja multi oven…
I had tried to order a ninja multi oven air fryer and wanted to make sure it was the right voltage for Spain before I order it , but constant emails but they can’t tell me which seems very strange !
22 August 2026
Unprompted review
Reply from Bixoto
Hello John,
Thank you for considering Bixoto.
We are sorry that we were not able to give you a clear answer when you contacted us. We understand that checking the voltage before purchasing an electrical appliance is important.
We have not been able to identify your specific enquiry from the information in the review, but we can confirm that the electrical products we sell on our Spanish website are intended for use in Spain and are compatible with the Spanish electrical system.
We apologise that this was not communicated clearly when you contacted us.
Kind regards,
The Bixoto.com Team
Cheaper than Amazon!
excellent price, fast shipping on a product that was cheaper than Amazon! Will definitely use again!
10 August 2026
Unprompted review
I ordered a wallet last week (it was…
I ordered a wallet last week (it was supposed to be delivered fast), but the time passed and the order status is still "in preparation". I tried to reach them online to understand what's happening, but I got no answer... Now I don't know if I will receive the item or even my money back.
12 August 2026
Unprompted review
Reply from Bixoto
Hello Ariana,
Thank you for trusting Bixoto.
We are very sorry for the delay and for the lack of information regarding your order.
We have checked your case and can confirm that your order has now been shipped and is on its way to you. You should receive it very shortly.
We sincerely apologise for the longer-than-expected preparation time and understand the concern this may have caused.
Kind regards,
The Bixoto.com Team
Terrible company
Terrible company. What I ordered was shipped to a (wrong) postcode and not an address. The postcode was never given by me. Numerous attempts to get it sorted out but Bixoto hides behind the delivery company and meanwhile I have given up to get my product ever or my money returned. For date of experience I indicated the date of today but I have communicated for many many weeks to get things sorted out!
10 August 2026
Unprompted review
Reply from Bixoto
Hello Ronald,
Thank you for trusting Bixoto.
We are sorry for the frustration this situation has caused.
After reviewing the order, we can confirm that the parcel was shipped using the delivery details provided when the order was placed. Our system does not generate or modify postal codes automatically, so unfortunately it appears there may have been an error in the address details entered at checkout.
That said, we understand the situation and we want to help resolve it. We are following up on the return of the parcel and, as soon as the product is returned to us, we will be able to proceed with the appropriate solution.
We are sorry this process has taken longer than expected and appreciate your patience while we get it resolved.
Kind regards,
The Bixoto.com Team
Selling items they don't have in stock (and wasting your time!)
I placed an order and the money was successfully charged from my card right away. Three days passed in complete silence. Only after I personally contacted them to ask if my order would be delivered on time, they suddenly canceled it, claiming there was a "problem with the payment" and my bank rejected it.
This is an absolute lie. My transaction was 100% successful and the money was deducted. The obvious truth is that they simply do not have the items in stock. Instead of being honest, they use fake "bank issues" as a cheap excuse to cancel orders and cover up their terrible inventory management.
To make matters worse, my order is canceled, but they still haven't refunded my money! They are basically selling air, holding onto customers' money, and completely wasting our time. Avoid this store at all costs if you don't want a headache.
5 August 2026
Unprompted review
Reply from Bixoto
Hello Ivan,
Thank you for trusting Bixoto.
We are sorry for the frustration this situation has caused.
We would, however, like to clarify that the product was in stock at the time of your order and remains available. The cancellation was therefore not related to a stock issue.
In this case, although the transaction may have appeared as charged or authorised on your side, the payment was not successfully validated in our system. Without a confirmed payment, unfortunately we cannot process and ship an order.
We understand how confusing this can be, particularly when the amount appears to have been deducted from your account, and we are sorry for the inconvenience. Any amount that was only authorised but not captured should be automatically released by the payment provider or your bank.
Kind regards,
The Bixoto.com Team
SCAM COMPANY!!!
SCAM COMPANY! I purchased a piece of furniture online, the photos showing the piece in a dark wood color. What arrived was a cheap piece with completely different color. When I requested a return and sent photos of the two completely different colors, they told me I was at fault and I was responsible for the return. DO NOT BUY from them! Such a waste of time and money!
30 July 2026
Unprompted review
Reply from Bixoto
Hello,
Thank you for trusting Bixoto.
We are sorry to read about your experience.
After reviewing your feedback, we have not been able to identify your order or locate any previous communication regarding this issue. We have therefore contacted you privately to obtain your order details so that we can investigate what happened and provide you with the appropriate solution.
We apologise for the inconvenience and look forward to resolving this for you as soon as possible.
Kind regards,
The Bixoto.com Team
Received refund for missing/damaged parts
Update: After posting the review, I was contacted by Bixoto customer care who refunded the full amount. As a result I am updating my review from a 1star to 3 stars. While I appreciate the promt action, I still feel that it should not have come to this point where I am forced to write a negative review to solicit a response.
Original Review: I ordered 2 different parts of a pedestal fan. They delivered one of the parts with a crack in it, and the other which was a set of 2, contained only 1 item. On top of that the packaging was bad. I requested a refund/return immediately along with photos of the items and a detailed description of the issue. Despite contacting them over email on many different occasions, they refused to take any action and now I am left with 2 parts of which I have no use and lost my money.
28 July 2026
Unprompted review
Reply from Bixoto
Hello Reeju,
Thank you for trusting Bixoto.
We are sincerely sorry for the experience you had.
After reviewing your case, we agreed that the situation was not handled as it should have been. We have therefore already processed a full refund, and we apologise for all the inconvenience caused.
We would also like to clarify one point: all of the reviews published about Bixoto, including yours, are genuine. We have never purchased reviews or paid anyone to leave positive feedback, and we take every customer's opinion very seriously, whether it is positive or negative.
Once again, we are truly sorry for what happened and appreciate you taking the time to share your experience, as it helps us improve.
Kind regards,
The Bixoto.com Team
I ordered a printer 16 days ago and it…
I ordered a printer 16 days ago and it is still missing !!
I demanded another one sent out, they said let us find out what happened to your one, very bad customer service. They have my money and I do not have a printer !! is this a scam ? I'm not sure.....AVOID
13 July 2026
Unprompted review
Reply from Bixoto
Hello Bradley,
Thank you for trusting Bixoto.
We are sincerely sorry for your experience.
After reviewing your case, we confirmed that your printer was not delivered. We have already contacted you directly and processed a full refund.
We truly apologise for the inconvenience and frustration this situation has caused. This is not the level of service we aim to provide.
We hope that, despite this experience, you might consider giving us another chance in the future to show you the service we strive to offer.
Kind regards,
The Bixoto.com Team
Dont buy there! (Arnaque) Or (Estafa)
Dont buy there! (Ces't Arnaque!) or ( Estafa!) We bought there two stairs barriers for babies and one have NEVER arrived to us, which left us waiting with a baby many days to hear back from their horrible costumer service, just to then let us know they dont take responsibility and will not give us our money back for the product that have never arrived and cost us €70. Even the one barrier that did arrived (with a different carrier) had 3action lock button and after a few days its down to only 1action lock (bar quality). Absolutely horrible experience with their costumer service!!! I wish I could give zero (0) starts but no option. Never buy anything there anymore!
8 July 2026
Unprompted review
Reply from Bixoto
Hello Amir,
Thank you for trusting Bixoto.
We are very sorry to read about your experience.
We are currently reviewing what happened with the missing safety barrier, as well as the issue reported with the one you received. We understand how important this type of product is when there is a baby at home, and we are sorry for the concern and inconvenience this situation has caused.
Please be assured that we are not going to leave the case unresolved. Our team is checking the delivery information and the condition of the product, and we will contact you directly to provide a solution as soon as possible.
We sincerely apologise for the delay and for the frustration caused.
Kind regards,
The Bixoto.com Team
Bixoto is a great place to buy o line
Bixoto is a great place to buy o line. I ordered a large bottle of Dettol and it was delivered to my door the next day. Excellent service.
2 July 2026
Unprompted review
TOTAL SCAM
TOTAL SCAM! Stay as far away as possible!
I thought Bixoto.fr was a French company, but turns out they are operating out of Spain with zero sense of professionalism. No wonder my order has been sitting "In preparation" for a whole week!
Now I am trying to cancel my order for the VOLTES V Legacy Soul Of Chogokin, and they are feeding me total garbage. They claim the system is "automated" and can't be interrupted. I wasn't born yesterday. As a former Resolutions Engineer for Nokia, I know for a fact you can override orders in the pipeline—ESPECIALLY those just sitting in a warehouse.
My order HAS NOT SHIPPED. There is zero excuse not to cancel it. Absolute scammers holding my money hostage.
My name is Emynaldo Ponce, and this is a genuinely awful experience! Quel désastre !
29 June 2026
Unprompted review
Reply from Bixoto
Hello Emynaldo,
Thank you for trusting Bixoto.
We are sincerely sorry for the experience you had with your order.
In your case, there was an issue with the delivery estimates displayed on our website, and we understand how frustrating that was, especially when you were trying to cancel the order.
According to our records, the order was ultimately delivered correctly, but we fully acknowledge that the delay and the communication around it did not meet the standard we aim to provide.
We apologize for the inconvenience caused and have already corrected the issue with the delivery dates shown on our website to help prevent similar situations in the future.
Kind regards,
The Bixoto.com Team
Avoid this company, no customer support
If I could give no stars, I would. I ordered plant pots on 13 April; it's now 11 June.
No plant pots a million promises, avoid this company because thry have zero support when things go wrong. I've been talking to the support bot online for months, and they still can't rectify it.
Useless, unbelievable that in 2026 companies like this exist.
Avoid buying unless you want a headache
11 June 2026
Unprompted review
Reply from Bixoto
Hello David,
Thank you for your trust in Bixoto.
We are sincerely sorry for the experience you have had and for the long delay with your order.
In this case, the issue was caused by a failure in the transport process, which unfortunately did not meet the standards we expect from our delivery partners.
As a result, we have already processed a full refund, and we sincerely apologize for all the inconvenience and frustration this situation has caused.
We take your feedback seriously and will use it to improve our processes and follow-up procedures when a shipment encounters problems.
Kind regards,
The Bixoto.com Team
Safe and trust
27 March 2026
Unprompted review
Ha sido todo fenomenal
Ha sido todo fenomenal.
Web myt facil de uso.
Repetire
17 March 2026
Unprompted review
SCAM. 2 weeks since order and products are not shipped. Refuse to make a refund.
UPD: Another three days have passed. 1. The item still hasn't shipped. 2. They refuse to refund unshipped items and don't respond to emails. 3. But they do respond to reviews immediately... Apparently they've decided they're above the law. This company's business model is built on deception. -------Original Review: Proceed with caution. This site appears to be a dropshipping operation with no actual inventory. I placed an order 10 days ago, yet I’ve only received a small portion of it. The rest of my order is still "in preparation" with zero updates on a shipping date. Despite their website claiming an "expected delivery" of 5 days, the reality is much different. Very disappointed in the lack of transparency.
4 March 2026
Unprompted review
Reply from Bixoto
Hello,
Thank you for your feedback. We’re sorry to read about your experience.
With the information provided in the review we have not been able to identify your order, so we have contacted you privately to request a bit more information. As soon as we have the order details, we will review the case and help you resolve it as quickly as possible.
Please don’t worry, if there has been any issue with the order, we will take care of it and find a solution.
Kind regards,
Bixoto Team
Excellent transaction and great…
Excellent transaction and great communication from the client service, who was able to help with the delivery.
4 March 2026
Unprompted review
Worst return experience I’ve ever had.
I requested a return in December. The store accepted it immediately — and then nothing worked. Over 6 weeks, they scheduled multiple pickups with their courier. Not a single one showed up.
We stayed home again and again, rearranged our schedule, and ended up storing large boxes in our baby’s room while waiting. Customer service kept apologising and blaming logistics, but no real solution, no compensation, no refund.
This is not a one-day delay — it’s a broken process and total lack of ownership. If you value your time, space, or sanity, do not buy from this website.
Completely unacceptable.
19 December 2025
Unprompted review
Reply from Bixoto
Good morning Roman,
Thank you for trusting Bixoto.
We are truly sorry for the experience you’ve described. We understand how frustrating and disruptive this situation has been, especially with multiple failed pickup attempts and the inconvenience it caused at home.
We are reviewing the case internally to understand what went wrong and will contact you directly to provide an update and move this forward properly. This is not the experience we want any customer to have, and we take full responsibility for improving the process.
Thank you for your patience, and we sincerely apologize for the inconvenience caused.
Kind regards,
Bixoto Team
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