The bookshelves were illustrated as wall hung but are in fact just suitable to be floor based. So you misled me with your catalogue - not satisfactory
Company replied
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The bookshelves were illustrated as wall hung but are in fact just suitable to be floor based. So you misled me with your catalogue - not satisfactory
Company replied
I was very happy with the whole process from ordering to receiving goods. The goods are exceptional quality, although the fitting instructions were identical for both products, but sure we will figure... See more
Delighted with the product. Fantastic quality. Very well packaged. Looks nicer in person. Only dropping 1 star as delivery took a little longer than the 3-6 day guideline. However staff were very help... See more
I recommend good service and a large selection of products, I personally got my money back very quickly
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Avda. de Europa 26, 28224, Madrid, Spain
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I recommend good service and a large selection of products, I personally got my money back very quickly
I ordered a bathroom cabinet (Order Ref: IE-EN-00732087) which arrived completely broken with both side panels smashed. Although I provided all requested photos and information weeks ago, Habitium keeps delaying the resolution claiming they are "waiting for an update from their warehouse."
As a customer, I am left with a completely unusable broken product and no solution, replacement, or refund in sight. Avoid!
Reply from Habitium
Product is what I asked for arrived in time and well packed would recommend
I'm still waiting for my order. DSV claims that I was on vacation but I was here all day. They didn't give any notice that they were planning on delivering it on Monday and said they were "here" but complained that their truck was too big for my street. They stated they would return the following day in a smaller vehicle. Still waiting after 3 days. No response from Habitium. When I contacted DSV yesterday , they said they would deliver it today. But it is now 19:00 and I have waited again all day.
Hoy recibí mi pedido, aunque el repartidor se negó a entregarlo en mi casa y lo dejó en una plaza a varias cuadras. Cuando intenté usar su carretilla para llevar las cajas a mi casa, me la arrebató de las manos con violencia y no me dejó usarla. Como saben, este pedido pesa más de 170 kg. Soy una persona mayor y mi pareja tiene una discapacidad, así que tuvimos que subirlo nosotros mismos por 15 escalones desde la plaza. Hoy recibimos otro pedido de Beliani y Tamdis, quienes no tuvieron ningún problema en entregarlo en mi puerta y meter el sofá dentro.
Reply from Habitium
The product arrive with the carton intact, so I did not feel in a rush to unpack it. When I did so the next day I was in for a bad surprise. The cheap thin wood was broken, carelessly nailed together in random places and the whole thing was completely unusable. With the packaging intact it must have been packed broken!
My husband spent an hour dismantling it for repair so that it can be used for its purpose.
I can't recommend this product at all.
Reply from Habitium
I ordered in July but the item didn't arrive until end of August...
So it took 4 weeks for them to deliver a crappy plastic plant pot when I was expecting a terracotta pot. A waste of my time and a waste of money.
Reply from Habitium
The bookshelves were illustrated as wall hung but are in fact just suitable to be floor based. So you misled me with your catalogue - not satisfactory
Reply from Habitium
I have never ordered from such an unprofessional company in my life. Not only did my order, which was supposed to be delivered within 4 business days, take weeks to arrive, but I was never given any information unless I contacted them myself. Every time I wrote, I was given excuses that I could not understand: “It’s delayed again, the warehouse said this, the carrier said that, the factory said something else…”
I still have no idea where my order is. I even said, “If it is not going to arrive, just tell me so we don’t waste our time and thousands of emails, and I can place another order elsewhere.” But it has now been 6 weeks, and the delivery is still nowhere to be seen. I sincerely hope I haven’t been scammed.
Edit as an answer to Habitium comment: ES-ES-00733442 [461y]
Referencia 1429170000
Son todos los numeros que he recibido, no tengo otra referencia
Reply from Habitium
Timely and accurate, no delays with delivery and constant updates regarding scheduled delivery date. Very efficient service.Highly recommend, first time purchasing from company.
Bill
Nice piece of furniture arrived on time and was easy to make.
Very customer oriented. Provided part that is not on the site. They responded to e-mails and confirmed with supplier that the parts are the same as the ones that I have sent pictures. Fast delivery.
The items were delivered on time and are as expected in good condition.
The gas torch for aplying my torch on roofing membrane is very good, but the gas flex could be a longer, but it is perfect for the intended job.
They promise delivery within 3–5 days, but on the last promised day I receive an email saying that I now have to wait 10 more business days.
I continue to waste my time living without the furniture I urgently need.
Reply from Habitium
RAS PARFAIT CONFORME A LA DESCRIPTION ET DE BONNE QUALITE DIMENSIONS PARFAITES
I was very happy with the whole process from ordering to receiving goods. The goods are exceptional quality, although the fitting instructions were identical for both products, but sure we will figure it out. They were delivered in good condition, so very pleased with the whole process as I have never used the company before, but would highly recommend them.
My order came quickly without any issues. I would recommend ordering from Habitium as I am a satisfied customer.
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