Bookbot Reviews 

1,430
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Overall very pleased. The books came exactly as they were presented, inluding listed flaws. In Fact they look better than shown on the photos. I love this transparancy. The prices are alright,... See more

Rated 5 out of 5 stars

I had an excellent experience from Bookbot. The delivery was prompt and well-organised. In fact, I had made a mistake with my order and communicated this to them (my fault entirely) - they incredibly... See more

Rated 5 out of 5 stars

bookbot is a East European seller of 2nd hands books,used but chepaer the a new one.... I ordered a book from Patrick Steward( Startrek personage) The book memoir is in top condition,and the service a... See more

Rated 3 out of 5 stars

At first, it seemed like a very well-functioning business model: both from the seller's and the buyer's side. The collection and delivery of the books themselves is incredible: it's a logistical f... See more

Company replied

Company details

  1. Used Book Store
  2. Book Store

Written by the company

Hast du Bücher, die du nicht mehr benötigst? Bei Bookbot sorgen wir dafür, dass sie schnell neue Besitzer*innen finden. Unser nachhaltiges Engagement für Bücher ist spürbar – von der ersten bis zur letzten Seite. Die Unternehmensgeschichte begann in der Tschechischen Republik, und mittlerweile vermitteln wir Buchfreuden auch in der Slowakei, Deutschland und Österreich. Qualität trifft auf Charakter. Ob zeitlose Klassiker, moderne Bestseller, verborgene Literaturjuwelen oder kultige Comics – bei uns findest du eine sorgfältig ausgewählte Palette an Second-Hand-Büchern. Jedes Exemplar wird sorgfältig abgebildet, sodass du den Zustand klar erkennen kannst. Der Versand erfolgt sofort. Bestelle heute, und morgen könnte dein neues Lieblingsbuch schon bei dir sein. Falls du nicht zufrieden bist, nehmen wir das Buch selbstverständlich ohne großen Aufwand zurück. Deine Zufriedenheit steht im Mittelpunkt. Hast du Fragen? Unsere Expert*innen sind nur einen Klick entfernt. Und sollte einmal nicht alles nach Plan laufen, gestalten wir Rücksendungen unkompliziert und kundenfreundlich. Bookbot – Dein Partner beim Bücherverkauf. Du willst Platz schaffen oder gleich eine ganze Bibliothek veräußern? Bei uns ist dein literarisches Erbe in besten Händen. Wir managen den Verkauf, du genießt deine verdiente Provision.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,430)

820 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good, cheap, fast shipping
Save earth by using used book

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Great!

I've purchased a few books this year from Bookbot, and have never been disappointed by them! My orders have always arrived on time with tracking included, and the book conditions are always true to what is listed on the platform.

I've only had to fill in a complaint form once where the incorrect edition was delivered, but this was quickly rectified by the team and I was issued a refund a few minutes after. Always a pleasant experience with Bookbot!

26 June 2025
Unprompted review
Rated 2 out of 5 stars

Item i bought said it was "new"

Item i bought said it was "new". Not only was it not new it was used and worse it was damaged to the point it was not easily usable, ripped up into pictures and text.

18 May 2025
Unprompted review
Bookbot logo

Reply from Bookbot

Hello, thank you for your feedback. We’re sorry to hear about the issue and would like to assist you further. However, we currently have no information to locate your order. Please contact us directly via email so we can look into this together and find a suitable solution. (info@bookbot.com)

Please note that we are a second-hand bookstore (antiquarian) and do not offer new books. We always communicate this transparently to our customers.

We appreciate your understanding and look forward to resolving the matter with you. Bookbot Team

Rated 5 out of 5 stars

Fantastic shop!

Great selection of books which are in amazing condition only for a fraction of price! Quick international delivery. Im Very happy , will return aa customer.

22 April 2025
Unprompted review
Rated 4 out of 5 stars

Really nice second hand bookstore

Really nice second hand bookstore, I was able to find books in the language I was looking for and the shipping was cheap and really fast. However some books were labeled as Spanish and ended up being Catalan so they could do better sorting these books!

8 April 2025
Unprompted review
Bookbot logo

Reply from Bookbot

Thank you for your feedback, we will bring this to the attention of our colleagues to prevent a similar problem from happening again. Thank you for your understanding! Your Bookbot-Team

Rated 5 out of 5 stars

Order

I ordered sheet music from bookbot.de and I am very satisfied. Thank you for the professional handling of orders in German, quick response to emails and kindness. The store offers a favorable delivery option to Poland - Paczkomaty. I highly recommend this shop!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Delighted with purchase of the World Book Dictionary for 7 Euro including shipping. Delivery time is unbeatable. Customer Service is great as they immediately sent me Vol. 1 which was meant to be included. I also love that they give books a second life in this very electronic world. Much needed!

12 March 2025
Unprompted review
Rated 5 out of 5 stars

bookbot is a East European seller of…second hand books..

bookbot is a East European seller of 2nd hands books,used but chepaer the a new one.... I ordered a book from Patrick Steward( Startrek personage) The book memoir is in top condition,and the service and shipment are very reliable.. The books are all i thought English language to mention... A recommended webstore... Buy with convidence..

12 February 2025
Unprompted review
Rated 4 out of 5 stars

Easy help with refund

Easy help with refund, only small thing was that all written communication in the email feedback was in german. However not a big problem and still happy for the quick help.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Best used book purchase experience

I ordered 15 used books from Bookbot in my first order and they did not disappoint. I can't recommend this company highly enough.
I ordered directly from the bookbot.de website which I found very well laid out and helpful. Thank you for including the actual photos of the books you are selling. No other big used book retailer is doing this and it makes all the difference.
All 15 books were in the condition I expected or better.
Packaging was fantastic. All the books were sent bubble wrapped and in cardboard boxes.
The UPS courier was good until it got to the UK. UPS UK is terrible at communicating and tracking. I got my parcel two days after they initially said they would have it to me but that is not the fault of Bookbot so 5/5 for Bookbot!
Thank you. I will use your service again and again!!

20 January 2025
Unprompted review
Bookbot logo

Reply from Bookbot

Hi,
thank you for the lovely review. We are pleased that you are happy with us and look forward to your next purchase!
Yor Bookbot Team

Rated 5 out of 5 stars

awesome quality

the shipment was quick, and the quality is magnificent.

17 January 2025
Unprompted review
Bookbot logo

Reply from Bookbot

Hi,
thank you for your review. We are pleased that you are satisfied with our services!
Your Bookbot Team

Rated 5 out of 5 stars

The best purchase I´ve ever made

I think it was the best purchase I´ve ever made in my life. The price-quality ratio is huge. I can say that the books are like brand new. It is totally worth to buy in this website, I will do other purchases here for sure.

11 January 2025
Unprompted review
Bookbot logo

Reply from Bookbot

Hi,
thank you for your great review. We are really pleased, that you like our services.
Best regards
Your Bookbot team

Rated 1 out of 5 stars

Avoid these guys

Avoid these guys, most likely a scam! I already read from other reviews they might scam with shipping but I gave it a go anyway. Paid EUR 76 for a book incl. shipping which should have gone to the Netherlands. First it randomly got shipped to an address in Germany, weeks later they got the book back and say they will ship it to the correct address. 1 week later the tracking again shows a label was created but the courier didn't get the package. They say it did got taken by the courier and there's a technical mistake. Now I have to wait probably about 2 weeks for a refund (hopefully I will indeed receive this). Fortunately paid with creditcard because I already read about the possibility of they scamming you.

24 July 2024
Unprompted review
Bookbot logo

Reply from Bookbot

Good evening,

Thank you for your review. We are sorry for the complications that occured and we recognise that there was an error on our part and on the part of the shipping company. The technical complications have already been reported internally. However, we have been in contact with you all along and have already offered you a refund based on the second error that occurred as you have waited a very long time for your order.

The refunds are being processed within 14 days, by submitting a claim this notification is automatically generated for everyone. As we did not want you to have to wait for a refund as well, we asked our accounts department for priority clearance as soon as we opened the claim. We also confirmed this step to you via email communication.

Based on our reviews, we do not consider ourselves to be a scam, and if there is a mistake on our part, we try to resolve the situation with the customer as efficiently as possible.

We'd like to apologise for the inconvenience caused and we're aware of the error that occurred regarding your order.

Wish you a nice rest of the day.

Bookbot Team

Rated 5 out of 5 stars

Excellent system especially support

A very good system and smooth process, everything is easy to understand and doesn’t take long.

A special thank you to Anna Nováková for the extremely professional service no problem is a problem for to long with her;)

I can only recommend

24 June 2024
Unprompted review
Bookbot logo

Reply from Bookbot

Hello,
thanks for your message and for your feedback! :)
With regards
Your Bookbot-Team

Rated 5 out of 5 stars

100% would recommend for OOP manga!

Recently did my very first Abebooks order and it was a manga from Bookbot. It arrived super super fast and was wrapped very well. It was a single volume order and i still got a free fun bookmark. The manga was basically mint condition, even though it is an OOP manga. Even so the price was really desirable. Really happy with this purchase!

17 May 2024
Unprompted review
Bookbot logo

Reply from Bookbot

Hello,
thank your very much for your feedback, we really appreciate it! :)
Sincerely
Your Bookbot-Team

Rated 5 out of 5 stars

Very nice website

You see what you buy, delivery is very quick and also returning a book was extremely easy.

4 December 2023
Unprompted review
Bookbot logo

Reply from Bookbot

Good morning, thank you very much for your review! :)

With kind regards
Team Bookbot.de

Rated 5 out of 5 stars

Great bookseller.

Thank you for this beautiful set of books - The Mysterious Affair at Styles and Curtain: Poirot's Last Case - Commemorative Box Set They arrived in perfect condition and ahead of schedule. I am very pleased with my purchase and praise your service. They were very well packaged. This is a hard set to find and I thank you for offering it. I highly recommend this bookseller.

28 November 2023
Unprompted review
Bookbot logo

Reply from Bookbot

Good morning, thank you very much for your review! :)

With kind regards
Team Bookbot.de

Show reviews in all languages. (1,430 reviews)

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