bol.com Reviews 

Bol.com good prices but delivery people is shit lazy never again was written they take old one with them well shit they did not he say oh we dont do that but was written online so dont work there if u dont want to work just rather quit

Just brilliant.

I have bought Polaroid cartridges for my wedding Photo Booth and paid 80€ which is not cheap . On the day itself we tried to use them and they just didn’t work. The battery in them was flat. I tried to reach out to Bol.com - no responses. Now the time passed to send it back because I was away for my honeymoon. Now I have spoiled wedding photo booth and 5 non working cartridges and waisted 80€.

Extremely disappointed. Wish I would never buy from Bol

Bought a samsung galaxy phone using gift vouchers from my employer. The phone hasn't arrived in a week despite claiming 1 day delivery. They stopped answering my emails for the last two days and there's no update from them.

UPDATE : Increasing 1 star because they finally sent the phone again after 9 days and they also sent me cookies and an apology card (severely misspelled my name though 😅)

I’ve had enough with bol.com! This is the second time they’ve pulled this stunt. They advertise great discounts, and when you place your order, they suddenly cancel it without any explanation, claiming they’ll refund you. This time, I ordered a vacuum cleaner during one of their big promotions, and once again, they canceled the order and didn’t deliver the item.
What’s worse is they hold your money and return it as a gift card, forcing you to spend it only on their site! I’m extremely dissatisfied with their service and will never buy anything from them again. Avoid this company at all costs!

Bol is great, what i like about them is the responsiveness of their staffs. Of course there's plenty room for improvement.
I believe they wold be a top company in the next few years!!

I do not recommend shopping from this site. First of all, the goods do not arrive in the area they say on the site, only 3-4 days later. Secondly, the goods do not match the description...

This is now the second time that an artikel I ordered isn't delivered through the SELECT service. The first artikel was a pair of nice leather shoes. The price was really interesting however, the deliveryday, nothing, waiting for 3 days, nothing. After regular conversations with customer care Bol and 3 weeks later, Bol cancelled my purchase and returned my money. No explanation was given.
This time it's an electric paintspray machine. It should have been delivered last Saturday, then Sunday, then Monday, and now maybe today?
Customer care Bol says I should give it at least 4 more days.
No, I want my order to arrive on the day it was promissed. That is Bol's service, that is why I pay for SELECT.

Very good shopping platform. Good customer service.

This company is a nightmare.
I purchased a kitchen table from them. The seller on the BOL.com page was indicated as Mangoe Meubles, and the following lengthy email exchange was done with 'Mangoe Meubels / partnaire de bol'.
The table arrived from another company named 'Starfurn' in mid-May. The table they sent was 110 cm even though I ordered a 100 one (!).
Also, the tabled that arrived was damaged – there legs were rusty and there was a hole in the table.
They offered me a discount, which I refused.
Eventually they picked up the table and after several weeks sent a new one a few days ago.
The new table however looks completely different than the one the photos and also than the previous table (which was compliant with the pics but was damaged).
I notified them that I don't like the new table and asked them to take it back.
They were trying to convince me that the table is fine, as it is made by hand and each table was special and different.
In order to avoid yet another return (third one) I asked them to send me photos in advance and even offered to go to their shop (if they had one) in order to select the table, which they refused.
They refused to pick up the new table and stopped answering my emails.
I was shocked to discover on the BOL.com page, where I did the return of the first table, that the status of the purchase was 'return cancelled' (never did that), the return deadline had expired and It was no longer possible to return it (which of course is illegal, as the new table is a new delivery).
Now, as I'm clearly entitled to the return (even without providing any reasons) I have to organise the return myself (and claim the return costs afterwards). Not to mention the time I lost fighting with them (almost 3 months by now).
Also, what is not clear to me are the relations between BOL, Mangoe Meubels and Starfurn – all of them showing in this purchase in one place or the other.
I have never experiences something like this. Had I read the reviews here I would have never ordered anything from them.

The past 13th of February I bought 200 pieces of nitrile gloves, I neve received my package, despite I contacted costumer service thousand times, they always said the partner is going to respond for this, the partner only said we already delivered you the package, wich I never got and it supposed that they have to have proofs about the delivery, but they never showed me those proofs and I lost my money.

Bought a blanket from bol.com, supplier is Aramo. The blanket is so stinky so I had to return it. I returned on 19th June, now it’s 4th/July and still didn’t get refund! This is so frustrating!

I often order from this company and lately I’m getting the wrong products or broken it’s getting frustrating already I pay money for what I chose not what they chose , and to get my stuff broken that’s next level I don’t want to pay or waste my money in this king of situations

Hello bolcom,

I have a gift card and I have tried to pay with it for more than three weeks. I have spoken to more than 20 people and there is not one person who can help me.

What I don't understand is how so many people can work in bol and none of them know anything about what they do, they only speak what they have read in the book they are given when they train them but when you ask them a question outside of the book they no longer know what to say.

They even get aggressive and are very offensive. I don't think that's the way to treat clients because I know that the problem is not mine but theirs.

Very Careless people. They make me hate my stuff what I have ordered for myself, I can not enjoy it now, still waiting
Make me happy back kan je dat????

So as I told before, i order an iphone 15 pro and i got instead a metal plate. I had video with unpacking and also some of my friends saw the unpacking moment. This online shop is a pure SCAM. They refuse to refund or to send another phone, as they said their investigation have enough proof that parcel was delivered. DO NOT BUY EXPENSIVE THINGS FROM THIS WEBSITE IF YOU DO NOT WANT TO LOOSE YOUR MONEY. SUPPORT IS WEIRD AND DOES NOT HELP ANYTHING. PURE SCAM. REPORTED.

Purchased three items at the same time on 21st December as Christmas gifts for my son and his fiance in the Netherlands. The first item was supposed to be delivered the next day. I received an email stating that the item had been delivered to the courier and have had nothing since. Eleven days later it still hasn't arrived and the order status says that Bol cannot track it and they assume it has been delivered. I have tried to contact them to follow up on this and have had no replies to my enquiries.
The second item, a set of books, arrived via DHL as arranged. I received an email from Bol to say these had been transferred to the courier and one from DHL with the tracking information.
I purchased the third item, a Bagotte BG800MAX Robot Vacuum Cleaner for the advertised price of €209. This was to be delivered by the 5th January. On 31st December I received an email from Bol stating that my order for this had been cancelled because the partner has indicated that the item is no longer available." When I checked the Bol website, on receiving this email, the same vacuum cleaner is still listed as available for delivery but now for the price of €299. How is it that Bol can legally cancel an order that has been paid for then re-advertise the same product as still available for sale but for an inflated price???

I did not ask for any stupid subscription they charged me 12Euro

fast and almost always best prices in market.. 24 hours delivery, 100 reliable and easy to return / claim if any issue.

I recently purchased a coffee machine from bol.com with high hopes of enjoying freshly brewed coffee every morning. Unfortunately, my experience with the product and their customer service has been nothing short of a nightmare.

Machine broke down. I promptly contacted bol.com's customer support and went through the cumbersome process of arranging for a repair. To my dismay, the repaired machine malfunctioned again shortly after returning from repairs.

This time, I requested a refund as I had already lost faith in the product's reliability. This lack of accountability was truly disappointing, leaving me with a broken coffee machine and no recourse for compensation.

I reached out to their customer service once more, hoping they would reconsider their stance. But instead of offering a viable solution or addressing my concerns, I was met with indifference and a lack of empathy. The representatives seemed more interested in shifting blame rather than finding a resolution.

As a customer, I expected a reputable company like bol.com to stand by the quality of their products and provide excellent customer service. Sadly, they failed to meet even the most basic expectations in this regard. The coffee machine I received was clearly faulty, and their inability to handle the situation professionally is unacceptable.

I would strongly advise others to exercise caution when considering purchases from bol.com. My experience with their coffee machine and subsequent handling of the issue has left me feeling frustrated and disheartened. It is crucial for companies to prioritize their customers' satisfaction and rectify issues promptly, which bol.com seems to have overlooked in this case.