Coolblue Reviews 

Fast delivery very good

No comment. Everything fluent, conform and, perhaps, just... normal.

the box was damaged, for this much money I would expect a flawless box!

Fast delivery, there was a price change and coolblue immediately resolved by changing order with new price. TV is excellent.

Shipping times aren’t respected. Consistently. The rest of the experience is good but if they can’t deliver next day they should say outright.

I have been always impressed with the quality of service I received from Coolblue.be, all retailers must take a page out of their book.
Do they neve make mistakes? Sure, we are all human but they are reasonable and emphatetic in trying to fix them.

Sometimes I buy from CB eventhough it is a little bit more expensive, to have this peace of mind. Highly recommendd.

I was very happy buying a second chance product. Being able to pay partly cash in the shop and recieve the camera by post the next day. Only down fall the order was not complete. And could not ask for the one piece on line without sending the complete package back

Prompt, clear, reasonable, honest and fast - pretty unhead of nowadays for an internet based company.

We have added a tv in our shopping cart. 9 August 2026 At that moment the tv costed in euro’s 979. We had to wait a few days for a convenient delivery day (11 August 2026). The next day the same tv costed in euro’s 1599. That is awful and incomprehensable. That’s a huhge difference of price.

Fast, efficient and the young man who waited on me was very good....polite, friendly, professional.

I ordered/paid for new Philip shaving/trimming machine twice and Coolblue sent me used product instead. First time I went through time consuming product of returning then I re-ordered same product second time and Coolblue sent me used product again. I would not order shaving/trimming product anymore from Coolblue based on this experience as I wasted time and lost money too.

My iPad was under warranty when I sent it in for a screen line. Cool Blue said the damage wasn't covered and I'd have to pay for repairs. Some days later: suddenly it's beyond repair. No explanation, no details about what's actually wrong or why it's unrepairable—just "here's €359 in store credit, take it or leave it."

Store credit, not cash. So I'm stuck spending it at Cool Blue.

iPad prices have gone up since I bought mine. I had to pay €90 extra out of pocket to replace it.

So Cool Blue gets my device (refurbished or scrapped for parts), offers me compensation at outdated prices, and forces me to shop their store to use it. No transparency. No choice.

I purchased because it said delivery next day. Its been three days now with no sign of delivery. I'm still waiting.

Too many problems. First my orders were added to na older account. Then i had to waste time to tell customer care to remove my older acccount (which I have told 2 years ago already many time) and it was finally correct. Then my refund for old apple watch (55 euros) is still not showing on my coolblue account. I have to again waste time to call customer care and figure it out. Customer care is helping but I am wasting my time for a mistake you guys have made. So not happy.

The charging cable of my smartwatch was clearly broken because of poor manufacturing (the USB shield came loose from the cable itself). The watch and cable are merely 1 year old. However I was told that it would probably not be replaced, due to the possibility I damaged it myself (even though there were no signs of any damage whatsoever, except for the loose shield).

It's a shame the courier left the package somewhere else. And the worst part is that you received it, but you didn't. After a phone call, the lady told me I had to wait 10 days for the matter to be resolved. It should have been delivered the next day.

Took 35 mins waiting for a call and system doesn’t show accurate order delivery.