adidas Australia Reviews 

I’m very disappointed with how adidas Australia has handled a promotion prize that I won.

I participated in the Run in Supernova promotion and received a “Congrats, you’re a winner!” notification through the adidas app. The prize was a pair of Supernova shoes. Naturally, I was excited and expected to receive information about how and when I could claim my prize.

However, I never received the prize or clear information about when I would receive it.

I have contacted adidas Customer Support several times and have been waiting for more than a month/two months. Each time, I’m told that Customer Support does not have direct contact with the promotion team and that they can “follow it up” or “escalate” the matter.

What is particularly frustrating is that after numerous contacts, I still haven’t received a clear answer from the team responsible for the promotion. Being repeatedly told that the matter has been escalated, without any actual resolution, is incredibly disappointing.

Promotions are supposed to build excitement and trust in a brand. Unfortunately, this experience has done the opposite for me.

I hope adidas sees this review and finally provides the response. If there is an issue with the prize allocation or if the prize is no longer available for any reason, I would also appreciate being told honestly so that I know where I stand.

Love my new sparkly adidas sneakers, delivered within a week during a sale period is a pretty great turnaround. Did not expect that.

They have become absolutely USELESS & I wont be shopping there any longer. Inventory always showing stock but then ordeds never get shipped due to "no stock" & each day a new cs rep feeds you more lies & nonsense until you finally reach one who tells you what the real situation is. Wasted points redemption due to no stock!! I actually thing it's adidas being dodgy & getting out of supplying goods with points. Oh well another merchant lost my business.

Postage is ridiculously slow - paid $10 for so called express postage - 5 days later still hasn’t been dispatched

Ordered shoes 50% off online. Was told 2 weeks later that they couldn’t fill the order. Spoke to staff and got no real answers. Totally all round disgraceful service.

I am extremely frustrated with my recent experience with adidas. My order went missing, and trying to get a straightforward resolution has been an absolute nightmare.
Instead of automatically resolving the issue, I’ve had to spend significant time chasing down updates and constantly following up on a lost parcel that was entirely out of my control. To make matters worse, rather than prioritizing customer satisfaction and sending out a replacement order for items I was genuinely looking forward to, the communication has been incredibly rigid.
I have explicitly requested that—if the items are still in stock—the refund be cancelled and a replacement shipment be sent out immediately.
I’ve had to escalate this matter to management just to get a proper response. I will not recommend Adidas online ordering services.

1 Star

I placed and paid for a pair of shoes on 21 May, with an expected delivery date of 2 June. When the order didn't arrive, I checked the tracking and discovered that while adidas had created a shipping label, the parcel had never actually been dispatched.

After contacting customer service several times, I received only generic responses with no clear explanation. It wasn't until I called again on 15 June that I was finally told the warehouse had made an error with my order. I was promised a full refund within 3–5 business days.

As of 30 June, I still haven't received my refund. Instead, I've continued to receive automated apologies with no meaningful update, no explanation for the delay, and no indication that anyone is taking ownership of the issue.

More than a month after paying, I have neither the shoes nor my money back. The lack of communication, accountability, and follow-through has been extremely disappointing. Customers shouldn't have to repeatedly chase updates for an order that was never even dispatched.

Based on this experience, I would not recommend ordering from adidas until they improve their order fulfilment process and customer service.

Extremely disappointing customer service experience.

I ordered two pairs of shoes from Adidas and instead received two pairs of tracksuit pants due to a packing error by Adidas.

After reporting the issue, providing photographs and following all instructions, I was required to return the incorrectly supplied items before any resolution could occur. While I understand the need to return the items, the process that followed was frustrating and unnecessarily drawn out.

Over a period of more than two weeks, I exchanged countless emails with customer service, often repeating information that had already been provided. I was asked multiple times for screenshots and details that had previously been sent, and at times communication stopped altogether, requiring me to follow up repeatedly for updates.

The most frustrating part was that while Adidas was processing the issue, the shoes I originally purchased sold out. I then selected alternative shoes, only for those to sell out as well while I waited for responses. By the end of the process, we were on the third replacement option for my child.

The shoes had originally been purchased for a family trip. Had the correct items been sent in the first place, we would have received them in time. Instead, we spent weeks trying to resolve an issue that was caused by Adidas' own fulfilment error.

Mistakes happen, and I understand that. What disappointed me was the lack of ownership, the slow communication, and the amount of effort required from me to resolve a problem I didn't create.

I have shopped with Adidas for many years, but this experience has left me very reluctant to purchase directly from Adidas again.

Purchased adizero running shoes, inferior quality have requested a return , customer service non existent

Don’t ever buy anything full price. Several times now I have ordered special items and paid full price only for the items to be reduced a day or 2 later, which I wouldn’t mind if they actually express posted the items or did free delivery within a reasonable timeframe. You will be waiting at least 2 weeks to get your order. The customer service is absolutely the bare minimum as well. After my last interaction with them I will literally never buy adidas products again as the service and quality has gone downhill in the last couple of years and they do not care about their customers at all. They ignore any complaints so there’s no point giving feedback either.

Broken payment system, ignored by customer service
As a loyal adiClub member, I am incredibly frustrated with my recent experience. I spent over an hour trying to make a purchase during a sale, but both the website and app repeatedly showed a “payment refused” error. I tried using multiple browsers, and the error persisted even when I reduced my cart total to less than the value of the Adidas gift card I was trying to use.
To make matters worse, it is nearly impossible to get proper support. I did initially receive a reply from a representative named Rona, but when I informed her that her suggested solution did not work, I was met with complete silence. It has now been three days, four follow-up emails, and messages via Messenger with absolutely no response. The live chat function on the website and app is also broken, constantly looping a message saying “Sorry, your chat needs to be refreshed” without ever actually loading.
Since it is entirely a failure of your online payment platform, I expect Adidas to honor the sale price for the items I was trying to buy and help me process this gift card. It is unacceptable to leave customers stranded like this while sales expire.

TERRIBLE Customer Service regarding a pair of women’s sneakers, which tore at the big toe area and generally broke down within a few months of wear (45 mins walking approx 5 times per week).
Adidas strung me along for over 3 months promising to look into the matter, then dropped me altogether. Stopped contacting me without resolving/replacing the sneakers.

Adidas Australia made me move to Other brands. After 25 years being a brand fan and buying JUST adidas, they finally did it, pushed me over to open market. I think it's time smaller companies are having a chance.

Awful awful awful customer service online, absolutely no help at all they are. Terrible product quality, I called as I needed help sorting out a faulty item in my delivery as well as multiple pairs of shoes being the wrong size. If you really want to shop adidas.. GO INSTORE, much less of a headache as their whole online system is a mess

Wasting my time! Takes too long to get anything resolved! They asked for a product code to apply a monetary voucher but takes too long to get organised. Items I am interested in are possible going to be out of stock because of the lack of urgency to get anything done! This has happened to me before!

Probably the last time i will be using the app!!!

Horrible experience!!!

The adidas F50 laceless kids boots (Lamine Yamal) edition are very attractive to young footballers, but are made of flimsy material. After first trial run, the shiny bottom started to peel off the boot. When we took them back to Ultrafootball, we were told that there is a statement on the box that informs of this occurrence. Obviously we didn’t see this statement when we purchased the boots. For boots that cost $350AUD, you would think the quality is reasonable to get some wear out of them. Nope!

Absolutely shocking customer service. Only good thing was they reply fairly quickly, however there advice was anything but helpful. I have a $200 voucher and it keeps failing to work and they are telling me it’s my banks issue even thought it’s a voucher! Have tried countless of products and it’s still not working. Waste of a voucher.

Faulty shirt no interest in replacing or taking ownership of poorly made product.
I will never dye their products again

Waited over 1 month to receive order. Now waiting over 2 months now for my refund.I am calling out this terrible customer care and service.Order number: AAU90757227 Return number:
7003857846. Still waiting…

After weeks of waiting on order emails ignored contacted adidas directly
Order still not sent but told they had to send it for me to return it then wait weeks for refund
DO NOT BUY ADIDAS ONLINE
ZERO CUSTOMER SERVICE ADVERTISED STOCK SOMETIMES NOT AVAILABLE JUST A DISASTER
Absolute incompetence