Customer A

Overpriced, unreasonable and unreliable: Air New Zealand refused to give us a flight credit to be used on a later date even after all private and confidential medical proof was provided. We were never asking for a refund. We only asked for a credit to be used at a later date. Air New Zealand are cruel and unrelenting in their disgusting treatment of their customers. I will be taking this case to ACCC and social media. Saying no to a simple flight credit request on serious and unforeseen medical grounds is unreasonable, not ethical and against Australian Consumer Law. No wonder Air New Zealand has such terrible reviews. I am reading about all the horror stories on how they treat their customers now…

Waited over 1 month to receive order. Now waiting over 2 months now for my refund.I am calling out this terrible customer care and service.Order number: AAU90757227 Return number:
7003857846. Still waiting…

My item had delayed postage and never arrived despite courier saying that it was delivered. Beware - SilkSilky only care about the sale. They don’t care about anything after that. When SilkSilky post they automatically decide that a signature is not required and no photo is needed by the delivery driver. Now I am forced to go to my bank and do a chargeback. Overall terrible experience.

It's good to know the mobile is going to get recycled. They could have offered more money for my Blackberry. The postage system was slow but good. Not Mazuma's fault on the slow postage, that's all due to Australia Post's slackness (no surprises there). Overall good experience :-)