SILKSILKY Reviews 

Reply from SILKSILKY

13 hours ago

Dear Customer,

Thank you so much for your beautiful and enthusiastic review! 🌸 Your words about the “high-vibe sensation” of silk absolutely made our day!

We’re especially excited to hear that you had requested a string bikini style many months ago and are now happy to see it available in silk from SILKSILKY. We truly value feedback like yours — hearing what our customers would love to wear helps inspire us when developing new styles.

We also hope the new style feels just right for your petite shape and gives you that soft, lightweight, luxurious feeling you were looking forward to. We’ll keep our fingers crossed that it’s a perfect fit! 💕✨

Thank you for your patience, your wonderful suggestion, and for choosing SILKSILKY. It means so much to know that our products can bring a little extra comfort, confidence, and joy to your everyday life.

Warmest regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

14 hours ago

Dear Customer,

Thank you so much for taking the time to share your honest feedback with us! We’re delighted to hear that you’re happy with the fit and style of your new silk knickers, and especially glad that you appreciate having silk underwear at a more affordable price. 💛

We also really appreciate you mentioning your previous experience with a different style. We completely understand why you may be a little cautious this time, and we’re sorry that your previous pair began to deteriorate after around eight months. That’s certainly not the durability we want our customers to experience.

We truly hope your new pair will bring you much longer-lasting comfort and enjoyment. We’ll also take your feedback seriously and continue working to improve the quality and durability of our products.

Thank you again for giving SILKSILKY another try and for sharing your experience so openly. We hope you’ll continue to enjoy the softness, comfort, and fit of your new pair! ❤️

Warm regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

16 hours ago

Dear Dariusz,

We are truly sorry to hear about your experience, especially as this order was intended as an anniversary gift and you were counting on receiving it by September 7th. We completely understand how frustrating and disappointing it must have been to see your order still showing as “Preparing Your Order For Dispatch” while the anniversary date was approaching.

Please allow us to clarify what happened, as we sincerely regret that there was a communication gap between us.

After you placed your order on September 1st, you contacted us to ask whether the shipping could be upgraded to express delivery, as you hoped to receive the package in Ireland before September 7th. We fully understood the urgency because this was a gift for an important occasion.

Unfortunately, express shipping service is not currently available to Ireland for this order. Rather than dispatching the order without being certain that it could arrive in time, we were concerned that you might receive the package several days later than expected, which could mean that the gift would arrive after your anniversary and cause you even more disappointment.

For this reason, we contacted you to confirm whether you would be comfortable with the order arriving a few days later than your requested date before proceeding with shipment. However, as we did not receive a response to that communication, the order remained pending while we waited for your confirmation.

We completely understand that, from your perspective, seeing the order remain in preparation without a clear update was understandably frustrating. We are very sorry that our communication did not make the situation clear enough and that this caused you unnecessary worry, particularly with such an important date approaching.

Based on your latest request, we will proceed with cancelling your order rather than continuing to hold it. Our intention has never been to delay your order or leave you without an answer. We were trying to avoid sending a gift that might not arrive in time, but we recognize that the communication around this situation could and should have been handled much better.

We sincerely apologize for the inconvenience, the lack of timely communication, and the disappointment this experience has caused you. We also understand your concerns regarding the €151 you paid and why you expected a smoother experience from SILKSILKY.

If you have any questions regarding the cancellation or would like us to assist you further, please contact us directly at services@silksilky.com. We would be grateful for the opportunity to resolve this properly and regain your trust.

Thank you for bringing this matter to our attention, and once again, we are truly sorry that we were unable to provide the experience you expected, especially for such a meaningful anniversary gift.

Warm regards,
SILKSILKY Customer Service Team
services@silksilky.com

Reply from SILKSILKY

13 hours ago

Dear FT,

Thank you so much for sharing your lovely feedback with us! 💛

We’re so happy to hear that your size exchange was handled smoothly and that you were able to receive the correct size without any hassle. We know that choosing the right size online isn’t always easy, so we’re always happy to help make the exchange process as simple and stress-free as possible.

It also means a lot to hear that you found our customer service team sweet and helpful. We believe that good customer service should feel personal, patient, and supportive, and your kind words are a wonderful encouragement to our team.

Thank you again for choosing SILKSILKY and for taking the time to share your experience. We hope you enjoy your perfectly fitting pieces and look forward to serving you again in the future! ✨

Warm regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

13 hours ago

Dear Lawrence,

Thank you so much for your wonderful review! It truly means a lot to us to hear that you’re so happy with your SILKSILKY experience. ❤️

We’re especially delighted that you found the quality of the garments exceptional, the fit perfect, and the pieces lovely to wear. Creating silk products that feel beautiful, comfortable, and effortless to wear is exactly what we strive for.

It’s also wonderful to hear that you were pleased with our delivery service and that you would recommend SILKSILKY to others. Your trust and recommendation mean so much to our entire team.

Thank you again, Lawrence, for choosing SILKSILKY and for taking the time to share your kind words. We hope to keep bringing you pieces that you’ll love wearing for a long time to come. ✨

Warmest regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

16 hours ago

Dear Customer,

We are truly sorry to read about your experience, and we sincerely apologize for the frustration and disappointment this situation has caused you.

We completely understand how upsetting this must have been, especially as you placed the order with Mother’s Day in mind and were hoping to find something special for your partner. It is also especially disappointing to hear that you were still interested in purchasing other SILKSILKY products and were willing to consider store credit, yet you were unable to get the assistance you needed regarding the return.

We have carefully checked the information available to us, but unfortunately, we are currently unable to locate your order based on the information provided in this review. This means we cannot identify the specific case or determine why your previous emails may not have reached the appropriate customer service team.

However, we want to make one thing absolutely clear: it is never our intention to leave any customer feeling ignored, isolated, or without support. If you contacted us several times and did not receive a response, we sincerely apologize. This is certainly not the level of customer service we want to provide, and we understand why such an experience would leave you feeling disappointed with us.

We would genuinely appreciate the opportunity to look into this personally and make things right. If you are willing, please contact our customer service team at services@silksilky.com with your order number and/or the email address used to place the order. Once we receive these details, we will do our best to locate your order, review what happened with your previous requests, and provide you with a clear resolution.

We are especially sorry that this happened during what should have been a meaningful Mother’s Day purchase. Your feedback is important to us, and we will take it seriously as we continue reviewing our customer service and communication processes.

Thank you for bringing this matter to our attention. We sincerely hope you will give us the opportunity to assist you properly and rebuild your trust in SILKSILKY.

Warm regards,
SILKSILKY Customer Service Team
services@silksilky.com

Reply from SILKSILKY

13 hours ago

Dear Imelda,

Thank you so much for your wonderful review and for taking the time to share such thoughtful feedback! ❤️

We’re absolutely delighted to hear that you’ve had such a positive experience with SILKSILKY, from our customer service and product quality to exchanges, shipping, and tracking. It means a great deal to know that you’ve found our team prompt, efficient, and courteous.

We’ll be especially happy to share your kind words with Rio. We’re sure they’ll mean a lot to them! We believe that every customer deserves to feel heard, respected, and genuinely cared for, so it’s wonderful to know that Rio and our team were able to provide that experience.

We’re also thrilled that you’ve been happy with the quality of the garments you’ve purchased and that our approach to quality and sustainability has met your expectations. And the fact that you’ve returned to purchase several pieces from us truly means so much. 🥰

Thank you again for your trust, your kind recommendation, and for choosing SILKSILKY. We hope to continue bringing you beautiful, comfortable silk pieces and the same warm, reliable service every time you shop with us.

Warmest regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

2 days ago

Dear Wendy,

We’re sorry for your disappointment. We’ve located your order and are committed to providing quality products. Due to the natural characteristics of silk, wrinkles can occur during transit, but they can be easily restored with proper ironing.

If you have any concerns, please contact us anytime at services@silksilky.com. We’ll be happy to assist.

Kind regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

2 days ago

Dear Zdenka,

Thank you so much for your wonderful feedback! We're delighted to hear that you're impressed with the fabric quality, careful sewing, beautiful packaging, and fast delivery.

It's also great to know that you find our prices favorable and have had a smooth overall shopping experience. We truly appreciate your continued support and trust in SILKSILKY!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear Georg,

Thank you for your feedback! We're glad to hear that you're happy with the product.

We also appreciate your comment about the shipping time. We understand that waiting for your order can be frustrating, and your feedback is valuable as we continue working to improve the delivery experience.

Thank you for choosing SILKSILKY!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear Jo,

Thank you for sharing your feedback! We're pleased to hear that you're happy with the quality of our products and the shipping experience.

We also appreciate your honest comments about our website. We're sorry for the glitches and understand how technical issues can affect your confidence when shopping online. Your feedback is valuable to us, and we'll share it with our team as we continue working to improve the website experience.

We're glad that you enjoy your SILKSILKY products, and we truly appreciate your support!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear Drahomira,

Thank you so much for your kind feedback! We're delighted to hear that you're impressed with the excellent silk quality and the comfortable, well-fitting design.

It's wonderful to know that you enjoy the versatility and elegant style of our garments, from the bedroom to the dining table. Thank you for choosing SILKSILKY and for your support!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear LORRAINE,

Thank you so much for your lovely feedback! We're delighted to hear that you're so happy with your four Mulberry silk scarves and that they arrived within just four days.

It's wonderful to know you were pleased with the service as well. We truly appreciate your support and hope you continue to enjoy your SILKSILKY scarves!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear Jasmine,

Thank you so much for your wonderful feedback! We're delighted to hear that our Mulberry silk bonnet met your expectations in both quality and price.

It's especially wonderful to know that you've noticed such a major difference in your hair, with significantly less frizz since using the bonnet. We truly appreciate you sharing your experience and are so happy you're enjoying your SILKSILKY purchase!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

2 days ago

Dear Beatrice,

Thank you for your kind feedback! We're delighted to hear that you received a quick response from our team and that we were able to resolve your issue promptly.

Providing timely and helpful customer service is very important to us. Thank you for choosing SILKSILKY and for sharing your experience!

Best regards,
SILKSILKY Team

Reply from SILKSILKY

3 days ago

Dear Larisa,

We’re sorry to hear about your experience. Based on the information provided, we’re currently unable to locate your order. We’re committed to providing a smooth return process, and our different return options are designed to give customers more flexibility and choice.

Please contact us at services@silksilky.com with your order number so we can verify your case and assist you.

Kind regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

3 days ago

Dear Michelle,

We’re sorry for the frustration caused. Based on the information provided, we’re currently unable to locate your order. We’re committed to providing a smooth return process and would be happy to assist.

Please provide your order number or contact us at services@silksilky.com so we can verify your case and help you promptly.

Kind regards,
SILKSILKY Customer Service Team

Reply from SILKSILKY

3 days ago

Dear Shelley,

Thank you so much for your lovely feedback! We're delighted to hear that our silk bonnet helps keep your natural curly hair smooth and frizz-free in the morning.

We also appreciate your note about the bonnet occasionally coming off during the night. We hope adjusting the tie will help keep it comfortably in place while you sleep.

Thank you for choosing SILKSILKY and for sharing your experience!

Best regards,
SILKSILKY Team