DaisySilk.com Reviews 

413
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful packaging, noting that unboxing feels like a special and luxurious treat. Reviewers are genuinely impressed by the soft, luxurious feel of the silk garments and high-quality cashmere sweaters. People often mention that items fit true to size, look wonderful in person, and provide exceptional comfort. However, some people mentioned that orders shipped slowly from overseas and took several weeks to arrive. Consumers also noted occasional issues with delivery delays and unexpected shipping origins from outside the country. Reviewers additionally shared discrepancies where items looked different from the online pictures or had minor flaws.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the soft and luxurious feel of... See more

Quality

Consumers find quality to be positive, highlighting that the fabric feels incredibly soft and luxurious... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting a high level of disagreement among... See more

Order

Reviewers highlight ambiguous aspects of order experiences, balancing strong satisfaction with notable... See more

Customer service

Users describe ambiguous interactions with customer service, experiencing a wide range of outcomes. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

i was disappointed that the item appeared to be from china....i made sure the address was a US one when i ordered, but that wasnt the case.....the skirt appears well made and fits nicely and the quali... See more

Company replied

Rated 5 out of 5 stars

I randomly discovered this brand online and was genuinely impressed. The clothing is niche, elegant, and clearly high quality. I purchased a silk dress that fits me perfectly and feels like a truly p... See more

Rated 5 out of 5 stars

I’m so happy having to find a brand that not only has beautiful cloths but also offers an amazing customer service. My dress looked exactly like on the pictures, it is true to size so you can rely... See more

Rated 5 out of 5 stars

I couldn’t be more satisfied or happy. From customer service to the incredibly fast shipping, and finally receiving a product of impeccable quality — everything was perfect. The dress is probably t... See more


Company details

  1. Silk Store
  2. Bedding Store
  3. Clothing Store
  4. Dress Store
  5. Underwear Store
  6. Women's Clothing Store

Written by the company

At Daisysilk, we offer premium 100% mulberry silk pieces that combine timeless elegance with everyday comfort. Our commitment to the finest natural materials ensures that each piece offers luxury you can truly feel. From stylish, chic clothing and comfortable sleepwear to luxurious bedding, every Daisysilk creation is crafted to bring elegance, practicality, and a touch of luxury to your wardrobe and home.


Contact info

3.9

Great

TrustScore 4 out of 5

413 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(413)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect silk mini skirt

I really liked the silk mini skirt. The perfect length, excellent quality, the fabric is soft against the body. And most importantly, it goes with all my outfits. I highly recommend it!

1 September 2026
Unprompted review
Rated 4 out of 5 stars

pretty dresses

pretty dresses, very cumbersome return process. I likely won’t order here again,

1 September 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

Thank you so much for your kind words about our dresses! We’re delighted to hear that you find them beautiful.

We’re sorry to hear that you found our return process cumbersome. Your feedback is very important to us, and we’re continuously working to improve our return process and customer service to provide a smoother and better experience.

We truly appreciate your support and feedback, and we hope to have the opportunity to serve you better in the future.

Best regards,
DaisySilk Customer Service Team

Rated 1 out of 5 stars

I am so disappointed with the service…

I am so disappointed with the service of this company. I ordered a £180 worth dress (size small) from DaisySilk.Com. I was told they would get it to me before the end August. It came but unfortunately the size small was too big for me. Evidently I would have to get an extra small. Feeling guttered I wouldn’t be able to wear it to the wedding as I would have to send it back then get a replacement which would not arrive on time. I was then told to keep the dress and DaisySilk would give me 15% back of the dress so I could have the dress taken in which I was happy to do. Unfortunately I didn’t receive the 15% money back or find a tailor who was happy to rectify the size since the material is so delicate. So, after the wedding I thought I’d send it back to get a refund. In my email I had an address and telephone number to send the dress back. As it was down the road to me borehamwood I called the telephone number below to ask if I could come drop it off and collect a size 8. The Asian man at the end of the phone was so cagey and rude. I lost trust. There was no professionalism from his behalf at anytime. Who is this? He said…. What do you want? I tried to explain but he spoke over me and he didn’t know the name of his own company. I began to think who on earth have I given my money too. I tried to call a few more times but no reply. I still have this dress which I don’t want. I have no idea who to send it back to so I can either get a smaller side or my money back. I am so disappointed as I can not call customer service on this phone
Number: (86)18761608333 in China and not sure who the right person would be to chat too to help me return this dress. Please how can I speak to the manager for customer services @DaisySilk
Gill
Receiver: Daisysilk Returns Dept(Ming)
Address: 103 Torworth Road,
City: Borehamwood
Zip Code: WD6 4ES
United Kingdom
Telephone:07912220518

1 September 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product and service did not meet your expectations.

First, we would like to clarify that the telephone number provided with our return address is for the return receiving facility only. This location is responsible for receiving and registering returned parcels and does not handle customer service inquiries or exchanges directly. We sincerely apologize if this was not clear and caused confusion.

Regarding exchanges, DaisySilk has a specific exchange process that needs to be handled through our customer service team so that we can properly arrange the replacement item and ensure your return is correctly matched with your order. We’re very sorry that this process was not clear to you and that your experience when trying to contact the return facility left you feeling uncomfortable.

We have received your email and have already contacted you by email regarding your return and exchange. Please kindly check your inbox, as well as your spam/junk folder in case our message was filtered there.

Please rest assured that we will do our very best to help you resolve the return or exchange properly and make sure this matter is handled to your satisfaction. We truly value your trust and are very sorry that your experience did not meet the standard of service we aim to provide.

Thank you for giving us the opportunity to make this right.

Best regards,
DaisySilk Customer Service Team

Rated 5 out of 5 stars

Absolutely love my white silk shirt…

Absolutely love my white silk shirt from DAISYSILK! The silk feels incredibly soft and luxurious, and the quality is beautiful. It’s such a timeless, elegant piece and so easy to style in different ways. Definitely one of those wardrobe staples I’ll wear again and again.

7 August 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

Thank you so much for your wonderful review! We’re absolutely delighted to hear how much you love your white silk shirt and that you’re enjoying its softness, quality, and timeless elegance.

It means so much to us to know that it has become a wardrobe staple you can wear and style again and again. Thank you for choosing DaisySilk and for sharing your lovely experience with us! 🤍

We hope you continue to enjoy wearing it!

Warm regards,
DaisySilk Customer Service Team

Rated 4 out of 5 stars

Lovely, quality product. Customer Service still needs some work

I tried for days to return a blouse that is lovely and good quality but too small and not the right color. I tried both the phone number and URL listed on their website without success. Finally, yesterday I got a response to an e-mail I successfully got through. Today (one day later) I received a response which included an apology and detailed explicit information on how to make my return. In summary, I find their products great but hope they will pay attention to revising the information about returns on their web page. Also of note, they in fact have no telephone customer service and should remove the phone number listed in "Returns".

11 August 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We are truly sorry to hear about the frustration you have experienced while trying to arrange a return. We completely understand how disappointing and exhausting it must have been to make several attempts to contact us without receiving the help you needed. This is certainly not the level of customer service we want to provide.

We’re glad to hear that you liked the quality of the blouse, although we’re sorry that the size and color were not right for you. Please rest assured that we would very much like the opportunity to make this right and assist you with your return.

Could you please contact us at support@daisysilk.com? Our customer service team will personally assist you with the return process and work to resolve the issue as quickly and smoothly as possible.

Thank you for your patience and for bringing this matter to our attention. We sincerely apologize again for the inconvenience, and we hope we can regain your trust by providing you with the support you should have received from the beginning.

Rated 1 out of 5 stars

Daisy Silk is a Scam!!!

The website "Daisy silk" is a Scam!!!
I bought a polkadots silk dress, However, the style is completely different from the image which is shown on the website. The quality doesn't worth £200 either.
Don't bother to return as I don't want to go through the stressful process.
I will never come back.

1 August 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our product did not meet your expectations.

We are sorry to hear about your experience and would like to look into this matter further. However, we are currently unable to locate your order based on the username provided here. Could you please contact our customer service team at support@daisysilk.com and include your order number along with photos of the product you received? We will carefully verify the situation and provide an appropriate solution.

Please don’t hesitate to contact us if you need further assistance. We truly appreciate your understanding and support.

Best Regards,
DaisySilk Customer Service
www.daisysilk.com

Rated 4 out of 5 stars

The fabric is lovely.

The fabric is lovely, but the color was a lot more pale than I thought it would be. I realize color is difficult to be accurate on the screen. I have decided to keep it though.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

my new skirt

I'm happy about my new skirt from DaisySilk brand 😊 love the quality of silk that they use, it glows.
And also I like that it is true to size, that was important to me. Delivery was fast.
I would definitely recommend this brand! 🤍

6 July 2026
Unprompted review
Rated 1 out of 5 stars

15 days, still no delivery — package now sent back to the airport

Ordered 2 silk pillowcases on July 14 (order FR#1451). FedEx offered a pickup point, which I selected — but the driver went to the recipient's home instead and couldn't deliver. I called immediately to redirect him back to the pickup point.

Since then: multiple calls and emails, a promise yesterday that delivery would happen today, then today a surprise €18 customs fee (never disclosed at checkout) — and tonight I find the package has been sent back to the airport.

15 days, endless follow-up, still no pillowcases. Terrible logistics.

14 July 2026
Unprompted review
DaisySilk.com logo

Reply from DaisySilk.com

We sincerely apologize that our service did not meet your expectations. We completely understand how disappointing it is to have waited so long and followed up multiple times without receiving your pillowcases yet.

We have contacted FedEx to verify the latest status of your package. According to their update, the package was attempted for delivery on the 23rd. Since the request to change the delivery address to a pickup point was made very close to the delivery time, the update was not synchronized in time and the package was already in the delivery process. As a result, the driver went to the original recipient address and the delivery was unsuccessful.

After the failed delivery attempt, the package was returned to the local FedEx station for a second delivery arrangement. Please rest assured that the package has not been returned to the sender. We have confirmed that it is currently available at the local FedEx pickup point, and you may collect it there. We have also requested FedEx to contact you by phone regarding the pickup arrangement. Please kindly keep an eye out for their call.

Regarding the customs fee issue, we sincerely apologize that this was an unexpected inconvenience. If you receive a customs charge invoice, please email it to our customer service team at support@daisysilk.com, and we will assist you with the customs fee resolution.

Thank you again for your patience and understanding. We will continue following up with FedEx to help ensure you receive your order as soon as possible.

Best regards,
Daisysilk Team

Rated 5 out of 5 stars

Good Quality Skirt

I received a beautiful silk and lace skirt from Daisy Silk and I’m really impressed with the quality. It even has a lining which is rare these days. Delivery time was as expected and packaging was pretty.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Love it ! Received on time , easy communication via email. And in love with my new blouse 🤍 thank you

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my silk slip skirt!

I absolutely love my silk slip skirt from DaisySilk! The quality is beautiful and I get so many compliments every time I wear it. I also had such a great experience with their customer service. Would definitely recommend.

2 July 2026
Unprompted review

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