adidas 

0 was not available. Totally delaminated kids shoes. Will not give a refund... only an e-gift card and it has taken a month. Unacceptable customer service.

Failed to deliver half the order and then charged me delivery when I had to reorder the missing parts. Won't be buying anything direct again. Useless and hopeless.

If I could give this company a 0 I would never received my order.Dates kept moving, customer service chat line unknowledgeable, horrible company,don't disappoint yourself or kids for the holiday days. You wont get your merchandise.

Disappointed with my Adidas purchase experience. I bought Air-FleetFly 2 M (KJ9117) for ₹3,999 from an official showroom in Surat, but found the same model on Amazon for approximately ₹1,999 on the same day.

A price difference of nearly ₹2,000 is disappointing. I request Adidas to look into this issue and provide a satisfactory resolution.

I am extremely disappointed with Adidas customer service.

On October 25, 2026, I purchased a pair of shoes at an Adidas store in Orlando, Florida, USA. Unfortunately, I received two shoes for the same foot, making the product completely unusable.

I live in Brazil and have already returned home. I contacted Adidas customer service and opened case #105587167.

Despite acknowledging my complaint, Adidas informed me by email that my refund request was not approved and that I must return to the store in Orlando to request a replacement or refund.

How can Adidas expect an international customer to travel back to the United States to correct a mistake made by the company?

I have proof of purchase, payment confirmation, photographs of the incorrect shoes, and the email denying my refund.

I am requesting a full refund or a replacement pair shipped to Brazil at no additional cost.

I expected much better customer service from a global brand like Adidas.

Case Number: 105587167

I hope Adidas takes responsibility and resolves this issue fairly.

I ordered but the item never arrived on 20/10/26. Still waiting on a refund. And they lied about who was responsible for the delivery failure and who your contract is with when you purchase online. I have the emails to prove how bad they are dealing with a customer complaint.

I have used the site on several occasions found it quite easy to order and quite easy to store collect or parcel Collect I have returned a couple of items which has been easy and straightforward process.

Ordered a pair of golf shoes on their app and was supposed to be delivered last Thursday, never arrived. Called today, Monday to be told item not in stock and order is being cancelled. Rechecked website and item in stock now at a higher price and i can re order. What is this about??? Offered an item at a price and then decided dont want to sell at that price so its cancelled and i can reorder at a higher price? Sure….

I ordered a few World Cup shirts online which ended up being the wrong size. I tried to return them at a store but was told that because it was an online purchase I needed to return them via fedex which I did. FedEx confirmed the package was received by adidas and adidas also confirmed that they had received the package and were processing the return. About a month went by and I received n email saying the return was taking longer than except and thanking me for my partience. Another month went by and nothing. I called twice and was told that they had escalated the problem but there was nothing more they could do. I asked to talk to a supervisor and they told me nothing they could do. Another two weeks went by and nothing. I called again and was told there was no supervisor available. In my frustration I started a dispute with my credit card and got the credit that way. I am honestly shocked that a company like adidas has this level of customer service. I have never experienced anything like it.

A few months ago, right after the World Cup we purchased the new F50 Hyperfast Elite Laceless FG Soccer Cleats for my Son. He has been a loyal Adidas Football Boot customer. Shortly there after, they came apart at the seem, right where the boot meets the ball. We first contacted Dicks who then told us that Adidas handles all replacements. Adidas confirmed this. They asked for pictures, we sent, DARK. They said they would get back to us with an answer confirming we were within the return or replacement timeframe. After we sent all the pictures, they went dark. Email after email they ignored us. Sad to say, we are going to Nike now. Thanks for the let down Adidas.

I honestly don't know what's going on with this company lately. In June i ordered a pair of trainers for my son, after 3 weeks of waiting with no movement in the order I cancelled and bought at JD. In September i bought a pair of trainers for my daughter, after 2 weeks I received an email saying my order was cancelled but I could re-order, so i did. Today I received another email cancelling the order but I could re-order. Needless to say I won't waste my time and I'll buy from somewhere else. Just appalling

Easy to order from. Impossible to exchange, shoes that were wore so breifly I wouldn't even say I wore them. No dirt, no damage nothing. Yet they don't "meet return conditions". Pfft

Adidas will steal your money if you make a return they will tell it doesn’t meet requirements for a return, items that’s never been wore do not buy anything

Very disappointing order experience

The product itself may be fine, but my experience with the order has been extremely disappointing. It has been more than 15 days since I placed my order (ADE*******13), and one of the items still hasn’t been shipped.

I have contacted adidas Customer Service several times over the past 8–10 days, and each time I have been told that the item is “ready to ship.” However, there has been no shipment or meaningful update.

Waiting more than two weeks for an item with the same response from Customer Service is extremely frustrating. I expected much better service from adidas. I have now requested a refund for the unshipped item and hope the issue is resolved promptly.

Please improve your order fulfillment and customer support experience.

Today I received to terrible customer service from adidas regarding my points. I regularly buy clothes from adidas there for had at least 1200 points which is equivalent to an awful amount of money. I wanted to try out Tonnser Pro which is a football app you could get free subscription for 3 months. After i swapped points I tried ti download the app and it said it was not available in this country. I then contacted adidas in there support line and said they cannot do anything I then asked to speak to someone more senior and they said no the same will be said and proceed to receive more poor customer service basically saying there is no point of trying. If you are going to partner with a company at least make sure it is compatible with the countries you are advertising it in!

£200 adidas boots had a tear on 3rd session of using them. Customer service woeful and told to go to the provider I purchased from. Wouldn’t even entertain helping even though it was their brand of boots! My son distraught now as not fit for purpose will let the wet in and had saved up for these boots. Not fortunate enough to be able to have a new pair each game like professional footballers

Oh my gosh! Horrible horrible horrible. Try and find someone to help is a nightmare. Ordered shoes 3 weeks ago. No delivery and cannot get a refund. Get told to fill in forms that they will forward to you but never arrive. Then told you have not complied. Thought this was a somewhat reputable company but no such luck. Will never order from them again.

Adidas website is the absolute pits. It clunky, slow, often several click behind the customer and is just not fit for purpose. I get so fed up that I just give up at times. It is unbelievable just how bad this website is. I see loads of complaints, yet they do nothing to fix it. Adidas please deal with this problem and stop pissing off the loyal customers you still have.

I’ve been a very loyal customer for decades. And when they (adidas) send a delivery to an old address, it’s my fault and no option other than to suck it up! I have 80k+ points so I’m not mug to the brand but if they don’t deliver a refund, I’ll shop elsewhere from now on

First of all I would like to say that for roughly40 years I've worn Adidas clothing and shoes, loved them none better. Then I moved about 3 years ago, went through some other brands didn't order from them for a bit. Last week I see the Coke Superstars on sale for 50% off,had to have them! Go to the app order up a pair, notice they have my old address,update to my current address send the order through.Get conformation with the old address try to correct it and it won't let me, they send the shoes to the old address! I have PROOF that I changed it send them a pic of bills ID ect they won't fix it so I will!! NO MORE ADIDAS!!! NIKE GUY(YUCK)NOW!!