I'll go crazy. I sent maybe 20 mails where I said I never wanted to be a VIP member and eventually I was told my VIP membership was cancelled. But AGAIN to stole 60 euros this month!!!!!!!... See more
Company replied
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See what reviewers are saying
I really love the fabric, colours and fitting of these pants however, I feel I'm being pushed to become a member on the website because of the misleading prices right until the very last page. Be mind... See more
Company replied
What a terrible website & company. How can 1 member credit buy you either 1 top or 1 leggings or 1 set that includes both that exact same top and same leggings? If you just paid regularly you'd save m... See more
Company replied
So far I have only had good experiences with fabletics. The VIP membership is great, especially since it allows you to combine offers and discounts. The quality of their products is great and I have n... See more
Company replied
Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Fabletics is in 2013 mede opgericht door Adam Goldenberg, Don Ressler en Ginger Ressler en is een wereldwijd actief lifestylemerk dat is ontworpen met iedereen in gedachten. Het is de ultieme bestemming voor 's werelds beste dames- en heren lifewear en activewear. Met miljoenen met vijf sterren bekroonde stijlen, variërend in maten van XXS tot 4X en binnenbeenlengtes van kort tot lang, is er iets voor iedereen - en voor elke workout, hoe je ook wilt zweten!
Written by the company
Contact info
Schlesische Strasse 38, 10997, Berlin, Germany
- 085 888 01 69
- support@fabletics.nl
- fabletics.nl
2.6
Poor
1K reviews
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I'll go crazy
I'll go crazy. I sent maybe 20 mails where I said I never wanted to be a VIP member and eventually I was told my VIP membership was cancelled. But AGAIN to stole 60 euros this month!!!!!!!! I didn't even get the mail you always claimed to sent, where in theory I could skip the payments. Which was obviously a lie.
This is a crime, an obvious cheating.
As I ask for my money back you keep charging me. I'll get in touch with authorities. Unbelievable
Dear Lily,
I haven't received any notification about skipping the month and I'm still getting mails about being a VIP member although your colleague confirmed that it is cancelled.
I'm going to inform my bank and police about this extra fraud if I don't get my money back immediately. I encourage all the other victims to get in touch with me. Apparently I'm not alone
Update: I haven't received any mail, call or message. I wonder how did you contact me?
Update 2: I haven't received any email, also not in the spam folder. Last time you played the same game
You DEFINITELY haven't sent anything to both of the mails I provided PLUS your support account is not answering mails;) you can try to call me, otherwise I'll start legal actions.
16 July 2026
Unprompted review
Reply from Fabletics Nederlands
Hi Hülya!
We're so sorry to hear about your frustration, and we definitely want to clear this up.
We have a 30-day cancellation policy, and as long as a membership is active, members can skip the Month to prevent further credits from being generated.
You can find more information here: https://help.fabletics.com/hc/en-be/articles/29994130667412-Is-the-Fabletics-membership-easy-to-cancel
If you believe there has been a misunderstanding, we are happy to review your request. I will send you an information request to obtain your customer data. Once I have this information, I will gladly look into your matter.
Update: I contacted you directly so we can sort this out together. I have sent the email to the address you provided (please also check your spam folder!).
I definitely sent the email to the address provided. Since it’s not reaching you, please double-check the email address listed in your profile, or reach out to us directly at [support@fabletics.nl] so we can send it again right away!
To resolve this immediately, please visit our Live Chat here: https://help.fabletics.com/hc/en-be
(scroll down and click "Contact Us"). Our team is ready to help you right now!
Best,
Lilly - Fabletics Team
customer care ridiculous
customer care ridiculous, it's impossible to resolve any problems with them
9 July 2026
Unprompted review
Reply from Fabletics Nederlands
Hello Olivia,
Thank you for your review.
We are very sorry that our customer service team was unable to resolve your issue. Our goal is to provide our customers with the best possible support, and we are fully committed to achieving this. We deeply regret that we were unable to do so in your case and will strive to improve in the future.
We have sent you a request to confirm your customer information. Once we have received this, someone will contact you within 24 hours to help you.
Thank you for your understanding and patience.
Best regards,
Peter - Fabletics Team
Do not ever buy from this brand.
Do not ever buy from this brand.
I was charged for a membership that I never intended to sign up for. After contacting customer service, they agreed to issue a refund, although I still lost money due to the USD to EUR conversion fees.
What is even more concerning is that I specifically asked customer service to delete all of my personal information and remove my payment card from their system. Despite this, I was charged again the following month.
This is completely unacceptable. Customers should not have to worry about being charged after requesting that their information be removed. Based on my experience, I would strongly advise others to avoid this company.
7 June 2026
Unprompted review
Reply from Fabletics Nederlands
Hello Lamia,
Thank you for your feedback. We are sorry to hear about your frustration.
If you are registered on our US platform but use a European bank account/credit card (or vice versa), our system will always charge and refund the exact original amount in the store's base currency (e.g., USD). Any conversion fees, exchange rate fluctuations, or international transaction fees are determined and processed entirely by your own bank or card issuer, which is completely outside of our control.
When a customer requests the removal of payment details, our team processes this immediately.
We want to ensure your account is handled exactly as you wish. Since we cannot access personal account details via this review platform, please contact our customer service team directly. We will gladly check whether you hold a US or EU account and confirm that everything has been correctly processed for you.
Best regards,
Lilly - Fabletics Team
I had items lost in the mail and they did not replace or refund
I had items lost in the mail and they would not give a refund for the items. I called over several months asked to provide a letter from the company it was sent to. Provided that letter and no one reached out to tell me that I would not get a refund or replacement items. Horrible customer service.
7 January 2026
Unprompted review
Reply from Fabletics Nederlands
Hi,
Thank you for bringing this issue to our attention, and we sincerely apologise for the frustration and lack of communication you have experienced. This is certainly not the standard of service we strive to provide.
It appears there was a failure in our internal review process after you provided us with the requested documents, and we are keen to rectify this.
We would like to look into what happened with your request in detail and ensure it is handled correctly. That said, we will contact you as soon as possible to gather all the information relating to your user account, as you did not provide a reference in your comment.
In the meantime, you can also contact us via the link below if you have any further questions.
https://help.fabletics.com/hc/en-be
Kind regards,
Paul
Your Fabletics Team
I LOVE ALL YOUR PRODUCTS
I LOVE ALL YOUR PRODUCTS! ESPECIALLY THE POWER HOLD LEGGINGS, BUT I WOULD LIKE IT IF THERE ARE MORE LONGER JACKETS THAT SUIT THE LEGGING AND MORE INDIGO COLORED ITEMS...SO BEAUTIFUL. RESTOCK FASTER PLEASE!!
13 May 2026
Reply from Fabletics Nederlands
Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!
VIP scammer
I bought some thing on the site and I end up with an vip membership with 59.99 € every months and it been 5 months with out me noticing, don’t buy any thing here till you understand the condition, don’t be a fool like me, I try to get money back today and is was no luck and to cancel the membership is also not easy I don’t event know if they are going to stop charging me
Update!! Peplying to Steve ⬇️
1 I try to find the conformation email but I
couldn’t
2 can you at least tell me if my membership has been canceled and will you stop charging me ??
8 April 2026
Unprompted review
Reply from Fabletics Nederlands
Hi,
Thank you for your reply.
Regarding the confirmation email, please be sure to check your spam or junk folders, as they can sometimes end up there. Please keep in mind that information about the subscription is provided both before and after placing an order, and the checkout process cannot be completed without agreeing to the membership terms.
As for your membership status and charges, please reach out to us via chat, email, phone, or WhatsApp. We would be more than happy to look into your account details and provide you with all the information you need. We are always here to help and will be glad to assist you further!
Best,
Steve
Fabletics Team
Overall experience
One time i forgot to skip the month, i was one day too late. Costumerservice was very helpfull, and callend the 50 euro charge. They allowed me to skip the month regardless.
6 April 2026
Reply from Fabletics Nederlands
Hello, Savannah:
Thank you for the review. It is a pleasure to have on the page a customer like you. Our customer service always gives the best to sort everything out to our members, and we are very thankful when we see a comment like this. It helps us improve and shows that our effort is recognized.
Keep making orders on the page and collecting reward points. This way you gain more and more discounts every day. 🤗
Best regards,
Alex, Fabletics Team
This company is scam
This company is scam! Please be aware!
They deducted 59.90 e from my card for a VIP abonnement something I never wanted but might ticked when finishing an order.
Also the leggings I bought on Black Friday sale are very poor quality! Please be aware!
15 December 2025
Unprompted review
Reply from Fabletics Nederlands
Hello Християна,
Please accept our sincere apologies for the negative experience you have had with us. We are truly sorry to hear you were disappointed, and we want to assure you that your feedback is extremely important and will be actively used to improve the specific areas of our business you found lacking.
We understand that the details of our VIP Membership may have been confusing, and we regret any frustration this has caused. We want to clarify that when a member registers, we send information regarding the VIP Membership and how to subscribe. Once the subscription is accepted, a separate email is sent detailing the full terms and conditions.
We want to emphasize that this membership is designed to be flexible and can be cancelled at any time. Furthermore, for members who wish to remain active VIPs, the membership charge can always be avoided by utilizing the 'Skip the Month' option. As an added benefit, all our VIP members receive complimentary access to our Fitness App.
To address your specific concerns and hopefully regain your trust, we sincerely invite you to contact us. Our dedicated customer service team is available every day via email, live chat, or phone, and they are eager to look into these issues more closely and help find a satisfactory resolution.
Kind regards,
Dora
Fabletics Team
Reply from Fabletics Nederlands
Hi Hafsa,
Thanks so much for the amazing review! We're thrilled to hear you're loving our gear and that we've made building your gym wardrobe "hassle-free."
We can't wait to see what you get next!
Best,
The Fabletics Team
Great Product, But Terrible Billing & Support Experience
The product itself is great. I was initially very happy with my purchase. However, I experienced serious issues with the billing process.
After my first purchase, an unauthorized amount was deducted from my account. I emailed customer support, and they responded saying the amount would be credited. That refund never came.
To make matters worse, the same thing happened the following month – another unexpected charge, even though I never agreed to any subscription or recurring payment.
I’ve been trying to email again, but no one is able to assist. When I try to use the online chat, it says “channel no longer available”, so I have no way to get help.
All I want is:
1. My money refunded
2. My account closed to prevent further unauthorized charges
This experience has been incredibly frustrating. Please sort this out immediately.
18 July 2025
Unprompted review
Reply from Fabletics Nederlands
Dear,
Thank you for your honest feedback, we’re truly sorry for the frustration you've experienced.
We’re glad to hear you were happy with the product, but we understand how billing issues can overshadow that.
Please know that our team is here to help. For any unresolved concerns, including refunds or account closure, we kindly ask that you contact us directly via email or live chat so we can assist you promptly and securely.
We appreciate your patience and hope to make things right.
Kind regards,
Kristina
Fabletics NL
Clothing is very good, Customer journey very bad
UPDATE UPDATE
Perfectly solved at the end via Social Media contact. one star extra for the solution of the team.
UPDATE UPDATE
Clothing is very good, administration and information of returning items is not very customer friendly.
1: When asking for a return, I never get an e-mail with the RMA-label.
2: For a return I have asked several time via e-mail for a return address. Never a response.
3: I have tried to call, always busy, and they don't have a holding line.
4: I tried to sent it back to the address of their own label, doesn't exit, or the postalcode doesn't match the address
5: When I finally find somewhere on the website (not in the obvious place) an address.
6: Looking at the Track & Trace, they are received by Fabletics.
7: I have e-mailed several times to get my credit back. No response.
I think I have done more then enough as customer to help the company, but I do think, it should be the otherway around.
The customer journey goes very well untill I have received my packaged. After that ....... the customer is gone
19 June 2025
Unprompted review
Reply from Fabletics Nederlands
Dear,
Thank you for your review.
We’re truly sorry for the challenges you’ve faced, and we deeply appreciate your patience and honesty. We’re absolutely committed to improving and making things right.
Please remember you can always reach us via social media or email, we’re here and ready to assist you anytime.
Best regards,
Cristina FL NL
The website is very good and seems…
The website is very good and seems great quality of clothing
20 May 2025
Reply from Fabletics Nederlands
Dear Tiffany,
Thank you for your review. We are glad to know that the quality met the expectations. If there is something that might be improved, feel free to give us any suggestion.
Best regards,
Daniela, Fabletics ES
I love the site and the items
I love the site and the items. It really is great quality and the fit is perfect. The only reason I give 4 out of 5 stars is because a lot of items are often out of stock.
16 April 2025
Reply from Fabletics Nederlands
Hi Charlotte! 💖
Thank you so much for your kind words – we’re so happy to hear that you love the site and that the quality and fit of our pieces are just right for you!
We totally get your point about items being out of stock – some of our popular styles do sell out quickly. But the good news is: we regularly restock and drop new collections, so there’s always something fresh to discover.
Thanks again for your feedback – it really helps us improve. We hope your next shopping experience will be a full 5-star one!
Best,
Lilly - Fabletics Team
VIP since 2020
as a person who tends to animals, I can vouch for the materials used being very sturdy and still looking good even after many washes
I plan to continue being subscribed for many years to come
28 February 2025
Reply from Fabletics Nederlands
Hello Klant,
Thank you so much for your support. We are more than happy to know that you are so satisfied with our clothing and we are sure that we will be able to meet your expectations in the future!
Yours sincerely
Paul
Your Fabletics Team
Scammers
this company is running the biggest scam there is! i have been trying to cancel my membership and get my membership credits refunded - as soon as I get through to customer service and ask this question, they immediately end the chat! I have been through this all morning and my membership has still not been cancelled and they keep billing my credit card!
To make it worse, the phone number listed on their website and in their newsletters as the customer service number is out of service so the only way to reach them is via chat.
Anyone considering purchasing from them or joining their membership program, you do so at your own risk.
18 February 2025
Unprompted review
Reply from Fabletics Nederlands
Hello Klant,
We regret your experience and thank you for bringing it to our attention. We want to assure you that our customer service does not end chats intentionally. If your chat was interrupted, it may be due to a technical issue, such as an unstable internet connection or an automatic interruption when switching between pages.
We are happy to help you with your issue. You can reach us again via chat or email and we will make sure that your request is processed promptly.
Please do not hesitate to contact us via our social media pages such as Facebook or Instagram so that we can resolve the issue for you as soon as possible.
Best regards,
Lilly - Fabletics Team
They make it very difficult to return the order
They make it very hard to return your order.
Support is not great, only half of my request was acknowledged and after 2 weeks it is still not fully processed.
Ordered some slortswear, unfortunately i dont like the fabrics and stitching. My initial email with the return/refund was send in the 18th of November, unfortunately so far i have not received instructions on how to return my order. Very disappointing, do not recommend ordering here.
2 December 2024
Unprompted review
Reply from Fabletics Nederlands
Dear Emma,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your return process. We understand how frustrating it can be when things don’t go as expected.
We are glad to see that your issue has been resolved. However, if you need any further assistance or have additional questions, please don’t hesitate to contact us again. We are here to help and ensure you have a better experience moving forward.
Thank you for your patience and understanding.
Best regards,
Kristina
Fabletics is my go to gym wear
Fabletics is my go to gym wear. Good quality and very comfortable ❤️it
20 November 2024
Reply from Fabletics Nederlands
Thank you so much for your kind words, Maura!
We're thrilled that Fabletics is your top choice for gym wear, and that you love our products' quality and comfort.
Thank you for your support! Stay Fab!
Sincerely,
Lena
Fabletics Team
Reply from Fabletics Nederlands
Hello Victoria,
Thank you very much for your kind words.
We are glad we were able to meet your expectations!
Kind regards,
Tiffanie, Fabletics
Your website is terrible on mobile and…
Your website is terrible on mobile and the vip option is a scam, you should let people know they are going to be charged as the vip is almost automatically added to your shop
9 September 2024
Reply from Fabletics Nederlands
Dear Rosana,
Thank you for reaching out and sharing your feedback with us. I’m sorry to hear about your experience with our website and the VIP membership.
I want to assure you that the VIP membership is not a scam. All the terms and conditions are clearly available on our website for your review. We strive to provide transparency and value to our customers through the VIP program.
If you need any assistance or have further questions, please don’t hesitate to call us or use our chat support. We’re here to help and ensure you have a positive experience with us.
We apologize for any inconvenience this may have caused and appreciate your understanding.
Best regards,
Cristina
Fabletics
Reply from Fabletics Nederlands
Hey Fitria!
Thank you so much for your love and enthusiasm for the Khloe collection!
We're thrilled to hear you enjoy it! 🎉
Your support means the world to us. Stay tuned for more exciting styles and collections coming your way—there’s always something new to discover!
Don't forget to follow us for the latest updates and exclusive offers.
Have a nice day and best wishes,
Lilly - Fabletics Team
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