CheapBills Reviews 

1,434
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 432 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently describe the outstanding service provided by knowledgeable consultants who patiently guide them through various utility options. People deeply appreciate that staff members are exceptionally polite, respectful, and genuinely dedicated to helping secure better energy rates. Many consumers find the transition and overall process of switching utility providers to be remarkably straightforward and entirely pain-free. Some reviewers were not happy with unexpected price discrepancies, receiving inaccurate information, and feeling pressured by persistent sales calls. A few consumers additionally noted encountering communication barriers, unreturned messages, and cumbersome redirection issues across multiple customer support representatives.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consultants are consistently helpful,... See more

Service

Clients share positive opinions on service, highlighting helpful and friendly staff who make comparing... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that operators are courteous, patient, and... See more

Price

Consumers find price to be ambiguous, reflecting a wide variety of mixed experiences. Some reviewers were... See more

User experience

Customers had positive experiences with user experience, often finding the process straightforward, simple,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with the potential savings on our electricity bill. You really need to streamline your processes. I understand the need to verify my identity by asking for another phone number. When you rang ba... See more

Rated 4 out of 5 stars

I got a good deal in the end but it was a slow process and then got 2 calls asking me if I want to change to Powershop which I had juts changed to through cheap bills. First caller did not tell me tha... See more

Rated 4 out of 5 stars

Consistently instructive with their job confirmations. Eventhough I was reluctant to at first, the call ended up well in the end.

Rated 4 out of 5 stars

Great service, but takes too long. People don’t have that much time to do this. I don’t like the way they ask my current prices/ rates, before I get the price or rates they are offering. I was pleased... See more


Company details

  1. #3 of 3 best companies in Housing Utility Company
  2. #3 of 3 best companies in Business Insurance Company
  3. #3 of 5 best companies in Electric Utility Company
  4. #9 of 10 best companies in Health Insurance Agency
  5. #3 of 8 best companies in Telecommunications Service Provider
  6. #1 of 1 best companies in Utility Contractor

Written by the company

We compare Australia’s leading providers to find you a better deal. We are an online comparison site that works to find you the best savings in Electricity & Gas, Insurance, Broadband and Financial services. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind. Why Choose Us? – We have made a promise to Australian families to cut their utility bills so they can spend money where it is needed the most. 1. We are committed to saving you money. 2. We understand that your time is precious. As a one-stop-shop, we take care of the the whole process from start to finish is hassle-free. 3. You have access to thousands of different plans from the leading retailers in one place. 4. We believe in transparency with our 100% free service with no hidden charges. Our Experts are based in Australia which means that not only will you speak to someone in real time, but once you switch providers, there is no interruption to your service, meaning you have a worry-free experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,434)

443 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Harassment

the end result was OK but the continued and often terse "harassment" to deal with your company , especially by "Michael" was upsetting and unprofessional- I would like my number taken from your data base please

18 August 2026
Rated 5 out of 5 stars

Changing electricity suppliers was almost pleasant.

Changing electricity suppliers is always unpleasant and inconvenient, but I feel that CheapBills are the best at what they do. I was listened to and the responses indicated that the operators actually understood where I was coming from. BS was kept to a minimum and that was appreciated. Normally I want to hang up as quickly as possible.

26 August 2026

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