ChargePoint Reviews 

I haven't used my account for 2 1/2 years. I then see charges being deducted from my bank account via an unauthorised vehicle on my account. I contact Chargepoint who respond with "So how someone got access to your credentials, was not leaked by us.
Yet, we offer the good will of refunding the sessions." As if I should be grateful. I'm told, and have read, this has happened to others. Something is fundamentally wrong with their systems and their customer service.

Terrible company. So many things wrong, from taking whatever money they see fit from your account to sit in their account, through to a useless app and terrible website (including many spelling mistakes), zero customer support, and when I've gone to get a refund of the money on my account, the form doesn't work. Surprise surprise.

Absolutely avoid if you can. I put wrong details that I wanted to change. You can't change anything on the app or via costumer service so I ended up removing my account and has been advised to open another one. The problem is they still hold my e-mail and despite chasing them everyday the e-mail is still not realised after 7 DAYS! So I can use it to open an account.Absolutely a joke. Avoid because its pain.

Stole from me! Shocking company Service! When you are not expecting it, a year or 2 after using your card at one of their chargers, they take multiple payments. If you contact a UK office then they refer you to the Holland office. The Holland office doesn't answer. I heard that they were struggling, maybe they are taking extra money from all of their previous customers. CHECK YOUR BANK STATEMENTS!

ChargePoint needs technical work, customer service cannot be outsourced, their laughing at your customers and do not listen to understand. The $50 holds doesn’t work, a prepaid system would better, I feel robbed if there are technical issues with your stations but I’m charged. Hate this service you provide, it’s not clear!

Was told by the hotel valet that charging was 30 cents kWh, billed by chargepoint 90 cents/kwh. Only saving grace is that the charger could only put out 5 kw/hr.

My account has been hacked and unauthorised charges were made from my bank account. Seems as if this is a common occurance.

DO NOT USE

Customer service is terrible. I tried to return my charge point unit because the guy said it could not be mounted outside and I can only mount outside. He put me on an indefinite hold. JR was the person I spoke with.

My charger stopped working mid-charge at my house I worked with them to diagnose the issue for over two and a half hours. At the end of the day they said it was broken it was out of warranty and there was nothing they could do for me at all after being a customer for 5 years. I will not be buying a chargepoint charger ever again there are many many options on the market that are better than them. Do not buy do not use chargepoint.

My account was hacked, and a car was charged €47 at my expense in London. There's no way to block the card and account from further unauthorized access. I only managed to reach support on the fourth call. They don't respond to emails at all. Because the account requires prepayment, the amount was debited without any problems. The only way to stop Chargepoint was to block the underlying credit card: Stay away from Chargepoint!!

I needed to charge and was at the chargepoint station i needed to change my payment. I tried 3 times and it didnt take. Tried again and still didn't then I got locked out of the system. It said try again after 30 minutes so I called and was told sorry can't help you call us back in an hour. Sorry not using this company again.

Been waiting for simple mandatory documentation (a credit note) for months, and despite being promised it during the refund process, and having a ticket raised since there's just no action despite repeatedly chasing and being assured it's "been escalated with the highest priority". Today got advised, despite having an open ticket, that I need to email separately making a request (why the ticket system then?) only to get an auto-reply from the email address given saying the inbox wasn't monitored and to raise a support case online. They seem to be clueless about their own systems, internal processes and refused to let me open a complaint or get any escalation of the matter. Next step will be a compliance report to HMRC.

[Update] Your support email is deactivated. How can I contact you?

ChargePoint replied to my review asking for my account details to "expedite" the £50 refund that has been delayed for 9 months. However, when I tried to send the details, I found out that your support email account has been deactivated.

You tell customers to reach out to you on a public platform for image management, but you have blocked the actual communication channels. This is completely ridiculous and hypocritical.

I am leaving my existing Case Number here: 15287280.
Your team already has all my details and previously confirmed this unauthorized charge from the security incident 9 months ago.

Stop playing media games and look up Case #15287280 right now to process my £50 refund immediately. I am not going to waste any more time trying to find a way to contact a company that intentionally hides from its customers.

Very Poor service!! The charger NEVER worked and it took them 6 months to send someone to fix it.

It’s been over a month and my account with ChargePoint was hacked and over £100 were used by a scammer to charge his vehicle at a place that was over 100 miles away from me. I spoke to their customer service over 5 times to have them return my money and close the account, and up till this minute I didn’t receive my money back! I feel that they are the scammers and hackers who entice people to sign up so that they have their bank details and use it for their own usage. Disgusting!
DO NOT I REPEAT DO NOT USE THIS COMPANY. Stay away from them like a plague!!!
They are all SCAMMERS!!

Absolutely disgraceful service.

I closed my account and am still waiting for my £10 refund. It should have been a simple matter of returning money that is owed to me, yet somehow this has turned into a ridiculous and frustrating chase.

It is not about the amount. It is about the complete lack of respect shown to customers. No one should have to keep chasing a company for money that should have been refunded promptly. The delays, the silence, and the sheer incompetence in handling something so basic are infuriating.

A company that cannot manage a straightforward refund has no business talking about customer service. This has been an exhausting, irritating experience and has left me with absolutely no trust in how they treat people.

I would never use this company again and I would strongly warn others to be very careful. If they owe you money, do not expect it back without a fight.

Sort it out and refund what is owed.

Bought a Chargepoint home, and after just eight years, it has completely stopped working. The best support can do is offer me a 10% discount on a new one instead of solving the issue that is making the old one just stop for no reason. When you call the company, they pretend to have a front desk, but their voicemail protection just hangs up on you. Worst company to work with: their customer service lies, tells you to just reboot, and leaves you hanging. They take no accountability for their crap product. This company, with its horrible reviews, shouldn't exist.

Never use charge point, they will take $50 out of your account and it won’t go back for almost a month. This is the worst charging STATIONS EVER… STAY AWAY

After reviewing my first charging session with them I realised my card was charged £10 more than my invoiced amount. (£53.81 vs £43.81). I called their UK support line and after I made it past the annoying chat bot I hear a click and the line drops. Multiple times. Scam or Fraud? Comment below......

Edit: I'll pass on exposing my email publicly, thank you.

Just noticed a payment has left my account for £75 when I haven't even charged my car with Chargepoint for a few months - only go the app as it was the only charger available in the car park. Apparently some cheeky chappy was using my account to charge their EV in London - I've managed to get the money back from my Bank, but I'm not able to remove my card details from the app to prevent this happening account, so I've had to block my card on my account for the time being. I've also not been able to get through to the ChargePoint support team to discuss the matter.