Chargepoint EV Reviews 

Went to public charger at YVR airport.. their Chargers doesnt work and got charged on my card for 50 $ for doing nothing.. and on contacting customer service they told me they have the right to hold for 8 days ...what a scamm...
While charging at other companies charging stations like FLO or BC hydro or at spark nothing like this happenned...will never come to such a scam company again...

ChargePoint have been horrendous to deal with. They installed a home charger for my company at my home. The charger stopped working 3 months ago. I have made over ten phone calls to get the charger fixed. They just say we will get 'We power your car' to contact you but nobody ever returns my calls. Terrible service

The installation process was great. Carl done an amazing job and was lovely to have around. However, the booking process was an absolute nightmare!!! The company kept on cancelling our appointments the days before and trying to call to speak to someone was pointless and pretty much impossible. We kept getting ignored or passed around. We lost days off work to be available for appointments and couldn’t use our car for weeks due to the delays. We felt stuck as they had already claimed our grant funds and we had to pay the rest upfront. Not acceptable!

Really pleased, with the workmanship and attention to detail during the install.

Carl was great on site.

The company was really pro-active and pragmatic in working through issues.

Would recommend, thank you

Carl was fantastic. Friendly chap and knowledgeable. Charger was installed in just a couple of hours and the installation was professional and looks really well done.

Dreadful, would certainly not reccomend, first appointment cancelled and rescheduled for a week later, Darren came to install our charger and was great, did a nice tidy job and was a really nice guy, chasing up an installation certificate and the cashback that I was due was a nightmare, recieved cashback after several emails and phone calls and have finally recieved the eic certificate nearly 10 weeks after installation ! I have lost count of the amount of phone calls ive made and emails ive sent ! Ian instilled me with confidence from the first phone call, unfortunately service after this was very, very frustrating , avoid ! Would never use them again that's for sure.

The installing Engineer was very good guy who knows he was doing.

I applied for credit and had to pay the £24.90 deposit to do this. unfortunately I wasn't accepted so requested the deposit back nearly a month ago. assured in an email it would arrive in my bank by the 13th... still nothing and no reply from 2 emails to customer services. very disappointed and definitely will not be purchasing a charger from this company in the future as I'd planned, if they can't refund £24.90 within a month i don't have much confidence in paying them alot more than that! this complaint won't be dropped and will be escalated.

The EV charger was neatly installed at PR5

they promised 799 pounds which was 200-300 cheaper than the average EV chargers but it could take much longer than they promised 3-4 weeks. Always to check feedback on Trustpilot before you use any service. We are all real customers.

STAY AWAY!!!!
I ordered the charger in Jan, paid deposit and a few instaltement since. Nobody contacted me, initially i had to call and ask whats next as i heard nothing. Then, i was told i didnt complete one section in the home survey, and once i did that, someone would call me. Nobody did. I followed up with them for nearly 3 months, was only getting responses - we are trying to find an installer. Never any proactive communication from their side. I eventually requested to cancel my order and to get a refund. Again contacted them 3 times since then (over a month) and was told yeas yes, sorry missed it, will process now. I also contacte dthe company which im paying teh instaltments to, they said they had no such cancellation as of yet, and just taken further payment.
I would stay away from them now, they cant guarentee timely installation, do not contact their clients, and barely reply. I am appaled with their service.

Cancelled installation twice at short notice, no refund without a fight.
Booked an EV charger installation with ChargePointEV. The install was postponed twice at late notice due to issues finding a subcontractor, significantly disrupting my schedule. I cancelled and requested a full refund. They were not forthcoming with updates and I had had to chase for news on my installation throughout.
Despite providing bank details and chasing repeatedly over several weeks with no response, the refund was not processed within the timeline they eventually committed to. It only arrived after I raised a dispute with my credit card company and gave formal notice of a Trading Standards complaint.
The customer service throughout was poor — responses were slow, promises weren’t kept, and meaningful action only came when formal pressure was applied. I would not recommend this company.

I am writing this review to warn other consumers about the experience I’ve had with Chargepoint EV. After attempting to cancel my agreement within my legal rights, I have been met with obstructive behaviour and unprofessional communication.

Despite cancelling within the 14 day cooling off period, the company is attempting to withhold a £40 "administrative fee" and a non-refundable 3% card processing fee. Under UK consumer law, deductions should reflect actual costs, and card surcharges are heavily restricted. (Citizens Advice)

When I reached out to ensure my rights were being upheld, I received a patronising response. The company remarkably took issue with the "AI grammar and clarity checked" emails as a reason to delay their "due process." It felt like a deliberate attempt to stall and intimidate rather than resolve a simple refund.

Despite being aware of the cancellation, they have admitted to delaying the notification to my finance provider (Humm) while they perform "internal checks." This risk results in further unauthorised payments being taken from my account.

Made payment on the 16th of March. But had to cancel because of the burdensome form to fill after deposit has been made.

They acknowledged my cancellation and promised to refund. Well.. its been over 4 weeks now.. crickets even though I have chased.

So deal with them at your own risk.

Further to the last response where there was no response from Chargepoint Ev, I thought I needed to add more.

I have sent numerous emails and had no further responses, rang 10 times in one day and 9 the next just to get someone to answer the phone. I have had the phone put down and as I had not received my money back in weeks, promised a date that went by and backheeling every concern faulting the other dept., I requested compensation. I was told that even though they had wasted 3 of my holidays with cancellations, must be 50 calls and frustration, promises not kept and waiting for MY money to come back to me which was still short of what I paid and still have not received a response or the difference, I am told no compensation as we did not have the charger installed. Of course I did not because you could not give me a charger in 3 attempts to have it installed to the point I went directly to the manufacturer and had it installed by them for less money and in one go, in less time. I was told that they had wavered the cancellation charges although I was told by them when I cancelled and asked that there were none as it was their fault they could not supply me a charger. Yes you can see it, they will not take responsibility. Even when you pay the money to them, they do not order and send out like EVEC did for it to be with me and wait for installer, they wait 1 week before installation if that, and fingers crossed the company has the stock. BUT they don't but it directly, they buy it from a 3rd party who buys it from the manufacturer, so they are making more profit that you are paying for the charger too. Afraid there is no minus number here, I cannot recommend avoiding this company any more than i can as they do not deserve to have business based on the entire companies unprofessional staff, lack of enough staff to cope for incoming calls and the lack of communication to the depts when refunds are due. The finance company only work so many days and some of those are working from home, no contact. Denial, blame culture and backheeling is all you will get from here. There response will be something about trying their best and finding some blame on me to get away from their inconsistencies with areal work ethic and process, and believe me their processes are not right to support the customer and even allow a smooth transition of a charger installation. If they cannot even stop staff from leaving and obtaining chargers when needed, don't expect an installation any time soon or that anyone or any charger will be available on the day you have just took off. Start saving your holidays up if you don't want to trust me, you will need them.

MY RESPONSE... I knew you would say you made every effort but that was not the case as I have proved with all of teh concerns raised. My uploads are after the events have happened, knowing that I am still awaiting approx £5 difference of money owed which your finance dept for some reason cannot add up properly. haven't responded to chases for the difference - principle of it, and still have not paid teh money back. That is not professional. FACT Not bothered about responses, it is factual information based on events that YOU certainly don't control. I made all chases and your staff are inconsiderate and one hung up the phone after numerous chases for answers and concerns. You do not care hence everyone needs to know how bad your company s. I have explained teh facts and I cannot respond to this without adding teh extras. I had no characters left to add a further response hence the 2nd bad feedback. It is not deliberate, it is teh functionality of tripadvisor and everything stated is genuine at my time when I have spare. No conspiracy, just facts. The facts cannot be denied. I would love to discuss this but no one answers teh phone and I haven't got time to ring on 10 different occasions hoping for a pick up.

I used one of their public chargers, spending £20.51. I was charged...

£1 card validation
£50 for who knows what
£30.51 as they wanted to keep a £10 balance on the account.

My bank got it touch suspecting a scam. Not sure it us actually a scam, but heaven knows why I was charged so much. Currently working with my bank to get a refund.

Agreed a date in the Easter break. Once paid deposit was advised that date is not available. Offered dates after 20th April. Advised that this does not work. Asked for canx and refund. Was advised there is a £40 fee +3%. Gone with another company thanks matched price and can do the date. Avoid these. Currently have an ongoing complaint as they won’t deal with over the phone.
Two weeks have passed since this review and the promise to waver additional charges. I was told my refund would take 7 days. It’s been 2 weeks and I’m still chasing via email as they do not pick up the phone unless you go through the sales line.

If only I could give zero stars. After purchase I was told it wouldn't be 2 weeks until installation. It woukd be installed in 3 weeks. I thought oh well another week wont hurt. So I call them after the 3 weeks to find out when they are coming as ive had no communication what so ever from them, Only then to be told that they need to recruit in my area and the recruitment process takes 2 weeks.
At this point I was just wanting my money back.
Had to wait 10 working days for my money back. So basically in total about 5 weeks from purchase to getting my money back. Stay clear. I will be telling everyone I speak to about EV home charging stay well away from chargepoint EV

Extremely frustrated with with company.
The engineer came over for 4 hours of appointed time and then did not bring all the equipment to install the product. Told me it will take another 2 weeks to come again. I had to cancel and they told us i will incur 40 Charge , eventually after arguing they waived it off. I have been waiting since last 3 weeks for refund and I have made more than 25 calls and up till now not resolved. Will be sending me court notice on monday for Refund. Avoid at all cost!

I have proof of everything i have written so happy to provide evidence.

I've been seeking a quote for an EV charge point to be installed at my property. Specifically, I was dealing with Ian Willis. They were adding a large markup to the cost of the unit they were proposing so I asked if I could supply the unit myself and they handle the install. I received a deeply sarcastic reply from Ian talking about taking steak to a restaurant and expecting the meal for £5 instead of £15. Totally absurd to find a restaurant analogy since it is in no way applicable to a domestic property where people routinely buy electrical devices themselves and hire professionals to fit them. I replied explaining this and dealing with his points in turn only to receive a reply saying See (C) You (U) Next (N) Tuesday (T) (a well-known, highly offensive acronym.) Highly unprofessionaland offesnsive. Steer clear for all you're worth.

A typical installation should cost around 1k give or take, and even though I'm eligible for a £500 WCS Grant, the quoted install was still almost 1k.

All I asked was if I bought the charger whether he would honour the installation cost quoted. This was my calculation....

£541.67 (for the unit) + £547.50 for a half day of installation service and materials = £1089.17 ex VAT, £1307 inc VAT - £500 grant = £807 total cost to me, not £916 as quoted by Ian!! Clearly they were adding margin to the charger itself so I just wanted to save £109 in these difficult financial times. I'm switching to an EV primarily to save money!

Not an unreasonable request. And certainly not requiring abusive and unprofessional responses littered with sarcasm and profanity.