MS
MARK SANDELSON
United States
Reviews
Review of viagogo
Review of Remitly
Really Bad - They took my money on May 17th…
They took my money on May 17th cancelled my account and to dare have not returned it. Many futile phone calls where they promise to return funds but they never do. Phone calls are crazy as they bounce me around constantly promising to return the money. Just had yet another call with Ahmad who acknowledges that the funds are there
16 May 2026
Unprompted review
Reply from Remitly
Hi Mark, thank you for reaching out. We're sorry to hear about your experience. If you believe there’s been a mistake or have additional details to share, we encourage you to review instructions on how to reinstate your account here: https://www.remitly.com/us/en/help/article/account-suspended. Our team will thoroughly review your case with care and attention. Regarding refund, please reach out to us at https://www.remitly.com/help We’re here to fix this issue for you.
Review of Remitly
17 days ago I started a transaction…
17 days ago I started a transaction using Remitly and they have been sitting on my funds for 17 days and I’ve cancel my account
I have spoken to a variety of people and all of them talk in circles they acknowledge they have my money, but they will not tell me when or how they intend to return it to me
Today I’ve had a series of ridiculous conversations with a person by the name of Kaja and she transferred me to an impossible person by the name of Adunuri who so far told me not to worry as Remitly have my funds, but he will not commit to returning these funds
Last week, I had a completely crazy conversation with someone who insisted his name is Brandon, despite the fact that he had a South East Asian accent and he too told me that the funds were safe with Remitly and they would be shortly returned to me. None of this of course has happened and these people try and keep me in a dialogue that only today has wasted 40 minutes of my day
I am wondering about the legitimacy of Remitly and whether or not I need to go to the local authorities to file a complaint against this company for their purposeful quarantine of my funds? I guess the question is do I need to do that?
16 May 2026
Unprompted review
Reply from Remitly
Hi Mark!
We’re sorry to hear about your experience and understand how upsetting it is to still be waiting for your refund after multiple contacts with our team. We know how frustrating this must be, and we’re taking your concerns seriously.
If our service hasn’t met your expectations, we’re here to help. You can use this link to submit a formal complaint: https://survey.survicate.com/669dcc7a8cb2783a/?svbep=P3A9YW5vbnltb3Vz
Once we receive your complaint, we’ll review it carefully and work with you to resolve the issue. Complaints submitted through the link above are overseen by Remitly’s designated Complaints Leader in accordance with applicable local regulatory requirements.
Thanks for your understanding, and we’ll do everything we can to make this right.
Review of Remitly
I sent money and Remitly collected the…
I sent money and Remitly collected the funds and then closed my account as they felt that the transaction was dubious. Fair enough, I have no issue with their wanting to be responible but over a week ago I called them and spoke to Eduardo who assured me the money would be returned to me immediately. Well..guess what it hasnt been, and Eduardo acknowledged that the funds had been received and were being held by Remitly.
16 May 2026
Unprompted review
Reply from Remitly
Hi Mark, thanks for reaching out! We process refunds right away after a transfer is canceled, but depending on your bank, it can take up to 10 business days to show up in your account. We know that waiting can be frustrating, and we’re always working to speed things up. If you need any help in the meantime, feel free to reach out at https://www.remitly.com/help we're here for you!
Review of Welcome Pickups
Moe’s met us exactly as planned and…
Moe’s met us exactly as planned and took us immediately to our hotel. He was such a pleasure we booked him again to take us back to CDG
13 October 2025
Unprompted review
Review of Spainrail