Ibra Idrees

I usually leave reviews only in two cases—when something is excellent, or when it’s genuinely disappointing. KINTO, unfortunately, falls into the latter.

Simply put: this service made me decide that paying 100,000 SEK to buy a car would be easier, cheaper, and far less stressful than using their app ever again.

The experience has been extremely frustrating from day one—confusing membership terms, unclear switching between personal and business accounts, and an app that feels clunky and inconsistent. Even basic things like unlocking the car, viewing features, or understanding what you’re booking can feel like a struggle.

Customer support? Endless back-and-forth with no real resolution. I’ve raised several issues, and each time I end up more confused than before.

What makes this even sadder is that I was a loyal user of Volvo On Demand, which worked beautifully. Now, like many others, I’ve been pushed into using KINTO—not by choice, but simply because Volvo On Demand shut down and handed everything over.

It honestly feels like KINTO inherited Volvo’s customers without earning them. A premium brand with a loyal base handed over to a platform that’s nowhere near ready to carry that trust.

I wish things were different—but after everything I’ve experienced, I can’t see myself ever using this service again unless absolutely necessary.

As someone who joined KINTO with high hopes—especially after being a loyal Volvo car-sharing user for years—my experience has unfortunately been frustrating from day one.

From the very beginning, applying under our company name was overly complicated and felt like jumping through unnecessary hoops. This should have been a red flag, but I stayed optimistic. Now, several months later, I feel the need to voice some honest, constructive feedback—because sadly, the issues just keep piling up.

Usability & Functionality:
KINTO’s app and system are, quite frankly, a usability nightmare. The entire booking process feels needlessly clunky:
• Even if the car is visible and available, you can’t book it unless the clock hits exactly the the minute ur booking starts (never the case with Volvo).
• Standing right next to the car doesn’t help—sometimes it won’t unlock for minutes after the booking starts.
• You can’t start even a minute earlier, and it often delays after the booking begins.
• The locking/unlocking feature is unreliable.
• Bluetooth connection inside the car is consistently problematic.

These things might seem minor in isolation, but together they form a frustrating daily experience—especially when compared to the smooth and efficient system that Volvo had in place.

Fleet & Pricing:
KINTO’s prices are almost identical to its competitors, but the service and value feel significantly lower. There’s no variety in the fleet anymore—gone are the days of being able to choose from various vehicle sizes. Now it’s just the same small car again and again. Despite raising this with the team several times over the past two months, nothing has changed. Responses are often passive or dismissive—“no, we don’t have this”—and the discussion ends there.

Receipts, Invoicing & Admin Burden:
One of the most frustrating parts is the invoicing system. For companies doing proper accounting:
• You’re charged in advance, but the receipt is issued for a different amount, creating a mismatch.
• If you extend the trip, you receive a completely new receipt for that extension—resulting in multiple fragmented receipts per trip.
• These receipts do not always match the card transactions, and there is no consolidated statement available.
• Processing these receipts is a nightmare—especially when every small charge generates a separate transaction cost for bookkeeping.

I’ve never had such a chaotic, inconsistent billing experience with any other car service, especially one operating under a professional brand like Toyota.

Final Thoughts:
After Volvo closed down their car-sharing, I had hoped that KINTO would learn from their success and build on their features. Instead, it feels like a step backward. It’s disappointing to see a new player fail to take into account even the most basic expectations of flexibility, variety, and billing transparency.

With all due respect, the quality of the vehicles, the booking system, and customer support are not yet up to standard—and certainly not aligned with the user experience Volvo once offered.

I’m relieved to see I’m not the only one experiencing issues with this company, as others have shared similar negative reviews. I hope this review helps others avoid the same frustrating experience

My experience with Safello was incredibly frustrating from the start. As a first-time user of their service, I needed it for a crowdfunding project where some investors wanted to contribute using cryptocurrency. What should have been a simple process turned into a nightmare, starting with their painfully slow response times. It took them 4 weeks just to answer very basic inquiries. Every time I followed up, I was told someone would get back to me next week, but no one ever did.

Eventually, I managed to open a business account and received cryptocurrency from one of my investors. This investor is a highly respected professional—a Technical Solutions Manager and Security Architect for IBM, based in Canada. Given their credentials, I had no doubts about the legitimacy of the transaction.

After receiving the funds, I got a call from Safello saying they couldn’t accept money from specific wallets, citing their terms and conditions. Now, we all know that no one reads terms and conditions word for word, especially when they run pages long, just like when you sign up for any other service. Still, out of respect for their policies, I returned the funds promptly.

However, instead of resolving the issue, Safello suddenly froze my account without any legid explanation claiming it s related to their internal policy. Despite completing their due diligence on the investor and verifying his identity (they even reviewed his LinkedIn profile), they informed me that my account had been blacklisted and closed.

What’s particularly upsetting is that Safello made this decision without any proper communication or justification. We are a well-established, highly reputable, and fully transparent business. We’ve been featured in national Swedish newspapers eight times due to our commitment to sustainability and excellence

To sum up, the lack of professionalism, the slow response times, and the poor communication were extremely disappointing.

I've been using Volvo On Demand for about two years now, and it has been an absolute game-changer for when I don’t own a car but need one for a short time. Whether it's for just a few minutes or a couple of hours, the convenience of the service is unmatched.

The cars are always top-notch, electric, and eco-friendly, and they are consistently clean and well-maintained. I also love that they are conveniently located in some of the best spots around the city, so I never have to worry about parking or finding one close to me.

One of the best things about Volvo On Demand is their customer service—they are beyond helpful. Every time I’ve needed assistance, their team has gone above and beyond, thinking outside the box to help, and they do it all with a smile that you can feel even over the phone.

The only improvement I could suggest for the future would be the ability to drop the car off at a different location than where you pick it up. That would add another level of flexibility to an already amazing service.

Overall, I couldn’t be happier with the service—the cars, the prices, and the options are all fantastic. Volvo On Demand is the perfect solution when you need a car without the hassle of ownership.

I've been using iZettle (now part of PayPal) for my business, and I have to say, it's a superb payment solution. The platform offers an easy, seamless experience for both in-person and online payments, and the integration with POS makes it a complete solution for businesses of all sizes.

One of the standout features is how easily iZettle synchronizes with our accounting system, Fortnox. Unlike other payment solutions where we had to manually amend the integration whenever new items were added, iZettle’s integration is super smooth. We’ve never had any issues—everything just works perfectly in sync with our accounting setup, making the entire process much more efficient.

The platform allows me to send payment links, letting customers pay online via their cards without any hassle. You can also send invoices in a super user-friendly way, and the cloud-based cash register feature is another fantastic addition that makes managing transactions so easy.

The app itself is incredibly intuitive, whether you're using it on your phone or laptop. It’s very easy to navigate through sales, and the reporting features are excellent. You get instant access to daily, monthly, and yearly sales reports, and the system gives you valuable insights into top-selling categories, without even needing to generate custom reports—just browsing through the dashboard gives you all the info you need!

Lastly, the customer support is top-notch. Whenever I’ve encountered any issues, their team has been quick to help and follows up after the problem is resolved to make sure everything is running smoothly. The transaction fees are reasonable, making iZettle a very affordable solution for businesses. Overall, I can’t recommend it enough—it’s a fantastic tool that has simplified how we handle payments.

I recently had a very frustrating experience with the MYNT card, which is used through Fortnox. While I want to praise the excellent customer service I received from Sebastian and the lady at the call center, who took my call and promptly escalated the issue, the overall situation was disappointing and caused significant disruptions to my business.

Misleading Communication & Poor Handling:
Out of the blue, I received an email informing me that my business credit limit had been suspended. However, the email lacked crucial details, such as the exact timing, or any advance notice. It appeared that the decision was based on our financial reports, which were published over six months ago. If such a decision was to be made, it should have been done when our reports were released, not suddenly, without any prior investigation or due diligence.

Incorrect Instructions:
To make matters worse, the email included incorrect instructions on how to top up the card. When I tried to follow the process, I was unable to do so and had to contact Fortnox, only to find out that the email was mistakenly sent and the information was incorrect. As a result, several payments were declined, including automated transactions linked to my business.

Customer Service: A Shining Light:
Despite all the frustrations, I want to highlight the fantastic support I received from Sebastian and the colleague who transferred my call. Their response and understanding were remarkable. While they couldn't solve the issue on the spot, they ensured it was resolved on the same day. It’s clear they truly value customer feedback and made a real effort to assist me. I wish the rest of the process had been as smooth as my interactions with them.

Overall Experience:
As a business owner with a background in business banking—working for 17 years in major banks specializing in credit risk and corporate accounts—I am very familiar with how communication should be handled, particularly in sensitive cases like this. The way MYNT handled this situation was unprofessional, and the communication lacked the necessary details, preparation, and foresight that any business should expect. For a company of this size, such mistakes are unacceptable, and I was left dealing with the fallout of missed payments and failed transactions for two days.

Lack of Key Features:
Finally, I want to mention that the MYNT card lacks some essential features that competitors like Pleo offer, particularly the ability to fetch receipts directly from your inbox and automatically suggest categories for purchases. These missing features create a significant manual workload, which is a major inconvenience for any business managing multiple transactions regularly.

In summary, this issue was eventually sorted out, but it should never have happened in the first place. I would advise MYNT to improve their communication processes, ensure accurate information is sent, and take a closer look at how they handle business accounts. While my overall experience was frustrating, I want to reiterate that the customer service provided by Sebastian and his colleague was excellent.

I had a fantastic experience shopping online with Out North. The process was incredibly smooth, with fast delivery and plenty of payment options. I made a mistake with the spelling of my name when placing the order, which prevented me from collecting my parcel at the service center. I contacted their customer service, and they were beyond helpful—quick to respond and very cooperative. They resolved the issue with a “we’ll sort it out” attitude, making everything happen super fast. I’m truly grateful for their exceptional support and highly recommend shopping with Out North in Sweden.

I’m not rating the Birkenstock products themselves, but rather my disappointing experience with their online shop. To start, the usability of the website is shockingly poor. I ordered three pairs of sandals, one of which arrived badly scratched. The damage was significant enough that it’s hard to imagine it was missed during any quality check. Another pair needed to be exchanged for a different size, which is where the real frustration began.

Exchanging for a different size should be a simple process, but with Birkenstock’s online shop, it’s anything but. Instead of a straightforward exchange, I was told I needed to return the item, wait for a refund (which takes eight days), and then place a new order. This means I either have to pay twice and wait for a refund or go without the product while the exchange is processed. Meanwhile, most other online retailers offer faster shipping, better prices, and more efficient return policies.

The situation worsened when I attempted to address the scratched pair. The process was the same—return it, wait for a refund, and then reorder. This is unnecessarily complicated and time-consuming. Lastly, after realizing that my new order would take over five days to ship, I tried to cancel it within 30 minutes of placing it. Shockingly, I was told that cancellation wasn’t possible. Instead, I would need to refuse the delivery and wait for a refund—a waste of time and resources that contradicts any claims of sustainability.

Overall, this experience has been frustrating and disappointing. The inefficiency and lack of basic functionality in the online shop have ensured that I will never order from Birkenstock’s website again.

As a highly credible and well-established restaurant, we are extremely cautious about leaving negative reviews. We only resort to this when all other options have been thoroughly exhausted, which is rare for us. Unfortunately, our experience with Expondo has been so disappointing that we feel compelled to share it as a warning to others in the industry.

Initially, we were hesitant to purchase from Expondo due to the price, but we decided to give them a chance. We bought a juice dispenser, which, to our dismay, turned out to be a very poor experience. From the start, the brand-new product never functioned properly—the juice temperature was actually higher than tap water.

We raised the issue with Expondo, and while they did agree to repair the unit free of charge, the dispenser was returned to us in a horrendous state—dirty and broken. We had to insist on having it returned to a usable condition, which took an unreasonably long time for their complaints department to address. Though the maintenance team was quite helpful, the return and complaints process was extremely frustrating.

To make matters worse, Expondo's complaints department began bargaining with us, offering a mere 10-20% refund to avoid a negative review. All we were asking for was either a replacement with a brand-new product or a fair refund to compensate for the time and trouble we had endured.

This experience has been nothing short of horrible. I strongly advise anyone considering purchasing from Expondo, especially electrical products, to think twice. The quality of their products is seriously lacking, and their customer service, particularly in handling complaints, is disappointing.

I share this review not out of spite, but as a genuine warning to others. We take our reputation seriously and do not leave negative reviews lightly. However, in this case, we feel it's necessary to prevent others from experiencing the same issues we have. Sadly, the complaints department at Expondo seemed entirely indifferent to our concerns or the potential impact on their reputation.

Super complicated, they make it so hard for you to redeem. You are required to re-fill your details including name address email phone number on every voucher although it is all registered in your profile. And after you do it all, you receive an email confirmation and a link to review but not the voucher (couldnt find it in Junk email either) ! Eventually I got the voucher the next day 8 hours later (it would have bn smart to advise so on the email you get when redeem the voucher - like this might toke 24 hours….) . Very low usability.

I created this profile just to review this lab service. To start with, very misleading process while choosing test packages, you might choose few packages with some duplicates and the website never tells so, I had to ask some of my friends to exclude some packages otherwise would have paid twice- no way to compare yourself. Quite expensive for the service you get! It took them 14 days to get my results in full, one day later on the 15th day, I got an email that there s an update on your doctor comments so please contact the customer service which I did and it turned out that one of the tests could not be done ofc because the blood sampling been taken two weeks back and some of the tests must be done ASAP after you give the blood sample. And of course, so difficult to reach out to them via phone and make it super difficult to send a email and write up this form of contact thing. Very frustrating, normal vårdcentrals are way better in service. Not recommended. They replied to me on this review only with a phone number ! Would have been better if they
1- write the customer service number clearly on the website
2- respond to the main subject of the review not with a phone no.