Birkenstock Reviews 

Polite and helpful service- good explanations of the options

Purchased a pair of chef shoes that were worn for only 9 months. Both shoes cracked all the way thru from the sole to the footbed. Birkenstock said this is a normal wear pattern. This is not normal wear if it fails in the same place on both shoes after light wearing. This is a manufacturer defect. They do not stand behind their products. Cheaply made. Do not purchase.

Bought a couple pairs of the Madrid sandals for my wife and they wore out in less than 30 wears. The outer sole melted fully and there was no way they could be worn again.
I reached out to their customer service team and they showed zero interest and brushed off my concerns, acting like it was normal for the shows to last that little. No refund, no exchanges, no explanations.
Then they didn’t even respond to my follow up email. I wish I would have never bought them. I had purchased my first pair 25 years ago and thought I’d be their customer forever, but instead I am now never purchasing them again. Stay away. This is not that brand you knew for being associated with high quality German shoes. This is now a public company in search for your dollars. Better spend your money somewhere else.

I am extremely disappointed with Birkenstock's product quality and customer service. I purchased a pair of Honnef High from Birkenstock a couple of years ago, but I have only worn them a handful of times. Despite such minimal use, the soles began crumbling into pieces and separating from the shoes, making them completely unusable.

I contacted Birkenstock customer service, hoping the company would stand behind its product. Instead, I was simply informed that the warranty only covers one year. While I understand that warranties have limitations, I find it unacceptable that shoes from a supposedly premium brand can deteriorate so severely after only a few wears, with no resolution offered.

Birkenstock charges premium prices and has built its reputation on quality and durability. Unfortunately, my experience has demonstrated neither. I expected these shoes to last much longer, especially given how little they were worn.

A premium price should come with premium quality and better customer support.

I am sharing my experience so other consumers understand that even lightly worn Birkenstocks can deteriorate over time, and the company may not offer assistance once the warranty expires.

Very disappointing. I will think twice before purchasing Birkenstocks again.

yes not good so far. Bought shoes and immidiately changed my mind. No cancel order option. Now i'm waiting for clogs I don't want. Says I can reject order but Royal mail just leave mail so I now have to go to the post office to return shoes I didn't want and then i wont get refund till they get shoes back. I probably wont get my money back till end of next month if I'm lucky. Not impressed with this company.

Arizona Birko-Flor Nubuk are not your mother's Birkenstocks. Classic look, but shoddy footbed that doesn't stand up to normal use. The cork turned brittle and crumbled within 6 months of light use, and we were blamed for not sealing them! German engineering? Maybe back in the day. These shoes are now useless - the same adjective I'd use for Birkenstock's customer "service."

I'm so disappointed in the customer service. I ordered some shoes, but between Birkenstock and the Courier compnay Evri, they could not deliver. After much emailing I received a refund; great and expected, but when it came to the issue of getting a replacemnet pair, I was told to re-order in the same way, no apology, no discount offered for the inconvenience - Birkenstock don'd do that apparently. Really? As if I am going to go through the whole experinec again. A very high-handed approach from a brand I expected better service from.

I purchased a pair of Birkenstock Kay Super Grip leather clogs for $125 in September. By July, less than a year later, both shoes had developed tears in the same area, where my toes meet my feet.

I expected much better durability from a brand like Birkenstock, especially at this price point. When I contacted the company, I was told there was no recourse because “everyone has a different wear pattern.”

I found this response extremely disappointing. I understand that shoes experience normal wear, but having both clogs tear in the same area in less than a year raises legitimate concerns about their quality and durability.

What disappointed me almost as much as the damage was the company's unwillingness to stand behind its product or offer a reasonable solution. I paid $125 expecting quality footwear, not shoes that would develop tears within months and a dismissive response when I raised the issue.

Based on my experience, I am very disappointed in both the product and the customer service. I expected better from Birkenstock and would think twice before purchasing from this brand again.

I am extremely disappointed with the quality of these Birkenstock sandals and the customer service I received.

For a brand that charges premium prices and has a reputation for quality, I expected much better. As you can see from the photo, the sandals are showing noticeable wear and deterioration. This is simply not the standard I would expect from such an expensive and well-known brand.

To make matters worse, the customer service was very disappointing. Instead of feeling valued as a customer, I was left frustrated and dissatisfied with how my concerns were handled.

When you pay a premium price, you expect both a durable product and reliable customer support. Unfortunately, Birkenstock has failed to meet my expectations on both counts.

Poor quality, disappointing customer service, and definitely not worth the price. I would not recommend.

Company takes care of paperwork required to receive free Rx. Saves confusion.

I ordered a pair of sandals for 2,600 SEK directly from Birkenstock.com, and the experience has been dreadful. They send out emails claiming the order has been dispatched, but their own tracking system contradicts this completely. The package is just sitting on their warehouse floor in Dorsten and has not even been handed over to the courier.
When confronting them about this, they just blame a "high volume of orders". It is clearly a systematic issue where they provide inaccurate information and delay standard shipping, likely to pressure customers into paying an extra 140 SEK for express delivery.
This level of nonchalance and poor customer service is unacceptable from a well-known brand. Do yourself a favor and buy your Birkenstocks through a local retailer instead. This was my first and definitely my last purchase from their online shop. UPDATE (October 21):
After lodging a formal complaint with their customer service, I have been passed around between FOUR different representatives (Maya, May, Jacob, and Małgorzata), all of whom reply with completely tone-deaf, robotic, copy-pasted scripts.
Despite me providing clear screenshot evidence from both their own tracking page and PostNord proving the package is still sitting on their warehouse floor in Dorsten, they continue to deflect and claim it has been dispatched. The latest response took their nonchalance to a whole new level, patronizingly telling me "there is no need to worry" while entirely ignoring the fact that they provided false information to begin with.
They do not read a single word you write. Their customer service is an absolute joke and the worst treatment I have ever experienced. My advice stands: Stay far away from Birkenstock.com!

I order since oct 15 and paid if i did not follow up yesterday there is no update for the order and now you will received email tha tmy order is cancelled.

How terrible experience on tjis

I purchased a pair of Birkenstocks on August 28th. 1.5 months later, the leather on the strap has cracked. I emailed customer service and was told there was nothing they can do, and this is expected in a shoe after 1.5 months of ware. $120 shoes should not be falling apart after 1.5 months!!! They refused to do anything for me!!!

I received my shoes bought for 170 euros as new, online and they arrived with stains, I asked for a partial refund on an e-mail, attaching the photos too and I said that I will keep the shoes not do all the procedure of sending them back, get the money back, and order again the item.. and they send me an e-mail with 15euros discount and that is it, so instead of being listened for my problem and so something about it I have to spend more money on another item online. Never gonna buy anything from this brand ever again.

Poor customer service when delivery goes wrong.

I placed an order with Birkenstock on 6th October, and my parcel has been stuck with EVRI since 9th October (7 days from this review) with no further movement. It appears that my parcel has been lost.

I contacted Birkenstock customer service to ask them to escalate the issue, send out a replacement using next-day delivery and refund my original delivery charge. Unfortunately, the response has been extremely disappointing.

I was told that Birkenstock needed to investigate the parcel’s whereabouts with Evri, which could take a further three business days. If the parcel does not resume transit, they will then issue a full refund. However, they refused to send a replacement in the meantime.

This means I could have to wait for the investigation, then wait for the refund to be processed and reach my bank account (up to
8 business days) before placing a new order and waiting another 3–5 business days for delivery. Having ordered on the 6th October, I could potentially be waiting over four weeks in total to receive any shoes.

What I find particularly frustrating is that Birkenstock seems unwilling to take ownership of the situation and offer a practical solution. I understand that EVRI is a separate company, but EVRI is Birkenstock’s chosen delivery partner. Why should the customer have to bear the consequences of a failed delivery?

I also explained that, given what has happened, I would not want to use EVRI again if I had to reorder. Royal Mail delivery costs £9.95 compared with £5.95 for Evri, and I do not believe I should have to pay any additional cost to use an alternative courier after this experience. My request was for Birkenstock to arrange delivery via Royal Mail at no further cost to me.

To be fair, the customer service representative did refund my original EVRI delivery charge and confirmed that my complaint had been forwarded to headquarters. However, the response I received still offered no immediate solution beyond asking me to wait.

The issue is not simply that a parcel has gone missing; delivery problems can happen. It is the lack of flexibility, the lengthy process and the unwillingness to put the customer first. Birkenstock should put things right for the customer first and deal with EVRI second.

I expected better from Birkenstock. A good customer service experience is not just about what happens when an order goes smoothly, but how a company treats its customers when something goes wrong. Unfortunately, this experience has left me very disappointed.

I bought the Zermatt after not owning a pair of Birkenstocks for thirty-five years. They ran a little big, but with socks I figured the space would be filled, until the soles sank and flattened, and now they are a half size too big and I'm afraid to wear them because they slip off when I'm walking down the stairs in my house and trip me. When I reached out to customer service, they told me I'd had them too long and would just have to buy another pair. I didn't heed the warning of other reviewers who said the quality had changed since the company had been purchased. I would not buy them again, but if I did, I would size down, i have very wide feet and they fit well at the toebox, but the length makes them dangerous to walk in.

I should have checked this site before buying from Birkenstock! The customer service is terrible. I had never had a problem with their shoes, but when I did and told them that the strap under the buckle caused intense rubbing and did not get any better (I even got an infection in one of my toes as a result of it), I did not get anywhere. The response was along the lines that the thicker strap 'does not affect the usability and comfort'.

Ordered some Arizona EVA sandals for holiday - they arrived with me faulty, sent back from a previous customer to Birkenstock. There was a note included with the sandals from the previous customer who had returned them to say the sandals had a broken strap! The returned item had clearly not been checked by Birkenstock and was added back into stock!! Waste of my time and money as I had spent £5.95 postage on a damaged item being shipped to me...will return and shop elsewhere as it's now too late to wait for another pair to be sent. A real shame as the sandals were comfortable. Check your returns Birkenstock!!

My order 2203227147 was marked as “delivered” by Evri,when I got home from work the parcel was not there.
Birkenstock haven’t taken any action to resolve this.

I purchased a pair of Birkenstock sandals at Huebner Oaks in San Antonio, TX. I wore them only from the store to the car. After I realized how uncomfortable they were I returned to the store just a couple of hours later to try to return them. I was shocked when I was told that because I had walked out to my car wearing the sandals, they would not accept the return. These sandals had not been meaningfully worn, and I felt the refusal was unreasonable and inflexible. I contacted Birkenstock corporate to explain what happened. They told me that the stores are independently owned and set their own return policies, so they were unwilling to intervene. A little understanding and common sense would have gone a long way. I am extremely disappointed with this store's customer service and would encourage anyone considering a purchase here to ask about the return policy before buying.